The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... Ver mais

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Matt , customer advisor He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward wit... Ver mais
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most... Ver mais
Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... Ver mais
Informações sobre a empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contacto
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The assistant was patient
The assistant was patient, understanding and kind at a very difficult time.
Explained everything fully and listened carefully.
Very kind helpful associate
Very caring person I spoke to
Very caring person I spoke to, helped a lot and reassured Thankyou .
Shaun was polite and understanding
Shaun was polite and understanding. It was much appreciated.
Very understanding at a difficult time…
Very understanding at a difficult time for my family. She was able to help and advise without being overwhelming
Knowledgeable
Knowledgeable, prepared, polite and understanding. A pleasurable encounter.
Professional and supportive
I spoke to Malcom who was very professional and extremely helpful.
Disgraceful business
Disgraceful business. Chasing me for money from my late husband. Phoning his phone in the middle of the night repeatedly. midnight, 2am etc. Hope your pieces of silver are worth it.

Resposta da Phillips & Cohen Associates (UK) Ltd.
Spoke to Donna today she was amazing…
Spoke to Donna today she was amazing and very helpful in such a stressful time thank you so much Donna xxx
Exceeded expectations
I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.
Very empathetic service
Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time
Thoughtful understanding staff .
…My Experience
I found the lady to be very helpful and efficent I would recommend this firm to anyone.
Donna was absolutely lovely and…
Donna was absolutely lovely and professional dealing with my problem at this sensitive time ,very clear in instructions ,patient and polite .
Top class customer service
The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
The lady was lovely.shes sorted…
The lady was lovely.shes sorted everything out for me.
Great customer service
Very polite and help young man I think…
Very polite and help young man I think his name was Mark very professional and very helpful
I was treated with respect & compassion.
I was treated with respect & compassion.
Everyone was helpful and efficient
Everyone was helpful and efficient
What made experience great was…
What made experience great was excellent customer service.polite helpful agent and quickly sorting out problem
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