Phoenix Car Keys Ltd | Auto locksmith services Opiniões 

Excellent communication and very fast service. We had lost the key at Alton towers and within a couple of hours we had a new key made and were able to enjoy the rest of our day

Unbelievably good service. Quick and reliable. We were able to get them on the same day. Calm, caring and very thoughtful.

Lost my car keys while out shopping and was stranded for hours before calling Phoenix Car Keys. Their team answered immediately, and the locksmith arrived much faster than expected. They cut and programmed a replacement key right on the spot. Absolute lifesavers!

My ignition key completely snapped off. I called them for a car key replacement lost scenario, and their mobile unit came fully equipped. They extracted the broken piece and cut a fresh key right there. Fast, efficient, and reasonably priced.

My ignition key completely snapped off. I called them for a car key replacement lost scenario, and their mobile unit came fully equipped. They extracted the broken piece and cut a fresh key right there. Fast, efficient, and reasonably priced.

Finding someone who can properly handle BMW key replacement and intricate programming can be tough. These guys knew exactly what they were doing. The new key works like a charm. Great technical expertise and friendly staff.

I accidentally damaged my electronic key fob and thought it would cost a fortune to replace. The technician from Phoenix Car Keys diagnosed the issue immediately and provided a brand-new key fob creation and programming on the spot. Very professional and saved me a trip to the dealership!"

I've dealt with a few car locksmiths in the past, but Phoenix Car Keys is by far the best. Transparent pricing, polite technician, and high-quality new key fob creation. If you ever lose or break your car keys, don't hesitate to call them.

Locked my keys inside the car while running errands. Their 24/7 support team responded instantly, and a locksmith reached my location in less than 25 minutes. Opened the car door smoothly without any scratches. Truly reliable service!

Absolutely recommend. Paul was with me in 1h45 and after picking the lock to my truck, helped me keep my head when I couldn’t find the key inside with the alarm blaring like mad. Lifesavers.

Got locked out of my car in a parking lot and was panicking completely. Called these guys up and they sent a technician out way faster than I expected. He was super professional, got the door open in no time without scratching anything, and even made me a spare key right on the spot. Fair pricing and genuinely helpful service. Highly recommended if you ever get stuck!

Just wanted to say I am so happy with the service and how supportive Roxanne was also appreciate how quickly she arranged for Callum the auto locksmith to unlock my car as I had locked the car keys in the boot. Lesson learnt but thank goodbess for the phoenix team!

took £70 deposit straight away,said they would be with me in 2 hours.waited in all day ,eventually i rang th at 5 o clock.Oh we had the wrong postcode.He will be with you tomorrow.Waited till lunch rang the guy who was supposed to be coming, he tells me that he told them yesterday that he can’t do that model of car.Now waiting for a refund,apparently they have to speak to the manager to get the refund.Here’s hoping .i would advise keeping well away from this company

Telling me they will be at my place about an hour and turned out is more than 2,5 hours.
When I called them an hour later they said should be 10-15 minutes. And 2 hours later the driver called me and said it is an other 30 minutes.
Not happy at all with them

Kelly at phoenix realy saved the day.now im back in my van thanks kelly.

0/5 Stars | Absolute Nightmare: False Advertising,
do not trust this company. They advertise a 24/7 emergency service, but they are completely incapable of delivering it. Their operation is disorganised, unhelpful, and unprofessional.
On 11 September 2026 at approximately 4:00 pm, I was locked out of my car, stranded at Elie GC. When I called, they quoted an extortionate £189 just to open the vehicle to check for keys, then lock it, but admitted they couldn’t actually provide a replacement key because it was "too late", completely defeating the purpose of a 24/7 service.
Hoping for better luck the next morning, I contacted them via WhatsApp and phone at around 8:00 am, paid a deposit, and was promised a locksmith would arrive within an hour. What followed was three hours of blatant avoidance:
9:00 am: The hour passed. No locksmith. I called, and they promised to check and call me back. They ignored me.
9:00 am – 11:00 am: I was forced to repeatedly chase them for updates.
11:00 am: They finally admitted they couldn't even contact their own locksmith and promised to refund my deposit.
The worst part was getting my money back. It took almost three weeks of constant phone calls to get my deposit returned. Every week I was told it was being issued, only to be ignored until I forced the issue by calling repeatedly. It was finally returned 30/09/26.
This company is unreliable, untrustworthy, and falsely advertised. Save your time, money, and sanity—go anywhere else.

This is a scam rogue company. I have been asking a refund of £69 deposit for 3 weeks because they did not to do the service. They do not reply either emails, messages or phone calls. Be careful it is a scam company

I paid nearly 600 for 1 replacement key as told same day service
It took 5 days by which I had found my key
Despite asking politely for a potential small refund as not as promised but although the customer service person agreed with me I have not despite many messages heard back. Terrible service I incurred exposes as key not replaced for 5 days. Never use them always shop around as it isn’t the service promised for the cost.

After an incredibly difficult week for my family, I honestly cannot thank Kelly enough for the help and kindness she showed us today.

My parents have unfortunately had two vehicles stolen this week. Thankfully, we were able to recover one of their cars today, but the thieves still have another key and know their address, so I called to find out what we could do about changing the door lock and ignition barrel.

Kelly patiently talked me through the options and explained that we could instead have the key reprogrammed and the stolen key deleted from the vehicle. She made everything incredibly clear and was patient, compassionate and genuinely kind throughout the call.

She may have felt that she was “just doing her job”, but after the week we have had, the way she dealt with us meant far more than she probably realised. Her professionalism was excellent, but it was her kindness and empathy that really stood out.

Kelly is an absolute asset to the organisation and deserves recognition for the service she provides. If there is any kind of employee recognition or reward programme, I sincerely hope she is considered for it.

Thank you so much, Kelly. Your help today was genuinely appreciated.

Had struggles with my key not starting my car - believe it was the key, the lady on phone Roxanne was very helpful understood my problems and informed me it was my ignition barrel . I took trust in her and indeed it was, the lovely man came out within 3 hours and had it fixed and got me back on road. Couldn’t thank this company enough- will highly recommend. In Manchester area- David