Phoenix Events (East) Ltd Opiniões 

71
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Phoenix Events (East) Ltd ran the security for our village music festival/private party. We had approaching 600 guests, adults and children, live music acts on a huge outdoor stage, bouncy castles for... Ver mais

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Classificada 5 em 5 estrelas

Another amazingly successful and safe Cambridge Pride parade. Every year the organisation is just getting better and better! We are already looking forward to next year!!!

A empresa respondeu

Classificada 5 em 5 estrelas

These guys are very professional both in their work ethics and appearance. Two of their guards in particular have gone above and beyond with their duty of care towards a customer who suffered a panic... Ver mais

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Classificada 5 em 5 estrelas

I have used Phoenix events for security at 2 fundraising events I have organised. Dawn and Steve were the bouncers we had for on the door, checking off names on the guest list and ensuring no troub... Ver mais

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Informações sobre a empresa

  1. Serviço de Segurança

Escrito pela empresa

Phoenix Events (East) Ltd was formed in 2018 to bring you a simple, flexible, effective and professional service. We are your reliable partner for all your car parking, traffic management and other event support needs. As well as: Event Management Traffic Management Event Security/Stewarding Static Guarding Construction Security Night Portering CCTV Monitoring Door Supervision Key Holding and Alarm response COVID Rangers Litter Picking Leaflet Distribution We also understand that most events may require a bespoke service and would be delighted to discuss your individual needs during an on-site consultation.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

71 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(71)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very supportive of local charities!

We are a charity that provide housing for people experiencing homelessness in Norwich. We recently held an event at one of our hostels, we needed some metal barriers. We reached out to Phoenix Events and asked if they could help. They were fantastic from start to finish, they let us borrow the barriers free of charge they delivered them to the event and collected them the next day. Thank you! :)

15 de agosto de 2023
Opinião espontânea
logótipo da Phoenix Events (East) Ltd

Resposta da Phoenix Events (East) Ltd

It was a pleasure helping St Martins Housing who Helping the homeless build a better life in Norwich and Norfolk with the hire of some of our crowd control barriers free of charge for there event. As a company our belieifs are to give back as much as we can in anyway we can. We dont only provide euipment , we provide our services at a dicounted chairty rate or volunter our services for free.

Classificada 5 em 5 estrelas

Hemsby 2023

We attended a family bar in hemsby, where the two security who have been on have been absolutely fantastic.
I have an autistic daughter, and both Rob and Sue have gone above and beyond for my family and everyone who walked into the family pub. They kept us all safe and was on top of everything.
So from me and my family thank you for all you have done for me and especially my daughter. She had such a positive experience,
We look forward to seeing you in the future especially my girl Amber!
Take care thank you 🙏 xx

15 de agosto de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you for your kind words and we made a postive impact on your visit. We pride ourselvef on our Customer Service trainned staff at all our venues and events. Our staff are trainned from the start in Hidden Disabilites / Sunflower Lanayard Scheme / Give me Space inicetives from there inductions with regular top-up trainning. this is just one of the traiing we pride ourself in providing to our staff. we pride outself in the same regular faces and we invest alot of time in our staff so thank you again and we will pass this on to the staff mentioned.

Classificada 5 em 5 estrelas

Future Radio's FutureFest Music Festival

The security guards that Phoenix Events (East) provided were really courteous, professional and above all, friendly. We will definitely use their services again.

6 de agosto de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you, Chris for your kind words, It was a pleasure to work with you on the first FutureFest Music Festival 2023. We pride our self in the staff we provide and the standard they are trained too. Customer service and a can do attitude is some of the Key attributes all of our (DS) Sia Evebt Staff posses.

Classificada 5 em 5 estrelas

Hopton On Sea Party In The Park

We used Phoenix Security for our event Hopton On Sea Party In The Park, fortunately for us the day went well with no need for security to be called - we was given two of their radios which made sure we was able to call Rob or Sue to anything immediately, what we loved about them was the fact they didn’t just walk around they was talking to the crowd and even carried out litter picking duties which we was extremely grateful for - highly recommend

16 de julho de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you for your kind words, We pride our self in providing customer service trained security staff, who go above and beyond to make sure your event runs smoothly. We always provide extra radios for the organisers, bar etc. so we can respond without delay to any incidents. It was our 2nd time working with your team and we are glad you was happy with the service once again.

Classificada 5 em 5 estrelas

These guys are very professional both…

These guys are very professional both in their work ethics and appearance. Two of their guards in particular have gone above and beyond with their duty of care towards a customer who suffered a panic attack whilst visiting our venue. As we were extremely busy serving, the male guard Rob, was reassuring and calming a young male, teaching him breathing techniques to calm himself. The next day the customer rang me and asked me to pass on his thanks to them. Highly rate this company for their choice of employees, nothing is too much trouble. Well done all!

27 de maio de 2023
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Resposta da Phoenix Events (East) Ltd

Good Morning,

thank you so much for your review.
Its wonderful working with you at your venue. We pride ourselves on compassionate and understanding staff, who go the extra mile to provide the personal touch. By always aiming to provide the same friendly staff to your venue, we know they will be able to build a rapport that is essential to a good working relationship

Classificada 5 em 5 estrelas

Wedding receptions at Columbine Hall

Adam at Phoenix Events has provided cover for our wedding receptions for several years and has never let us down. David and Craig, with their efficiency and courtesy, have always given us complete peace of mind.

14 de agosto de 2022
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Resposta da Phoenix Events (East) Ltd

It has been great working at this lovely wedding venue just outside Ipswich for a number of years now. We pride ourself with the same faces each and every time, so the client gets full peace of mind. This has great benefits as the client gets to know them and dose not need to brief them each time.

Classificada 5 em 5 estrelas

Amazing service

Adam approached us about our upcoming event and offered his team's assistance. From the initial contact, Adam was very responsive to questions, attended the site for a pre event meeting and supplied four members of staff to help us run admissions and parking. The team made the day run so smoothly and took the pressure off the organisers. This was our first ever event and we couldn't have done it without Pheonix Events. We're very grateful for all the help and we will definitely be using Pheonix events next year!

3 de junho de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you for your kind words, It was great to be part of your successful first event and offering our experience and support in the planning. Our team our all trained in Customer Service and we provide ourself in our teams proactive attitude. Providing the same team each time so the customer builds up a close working relationship. The team look forward to working with you to make this a even bigger and better event in 2024.

Classificada 5 em 5 estrelas

Phoenix

Phoenix, led by Anna, came to support us with our event, primarily the car park. This took all the weight off our shoulders and the car parking went perfectly smoothly. Anna gave us a radio to communicate where needed and she checked in with me just enough. She also kept an eye on the bins, litter picked and helped with packing up - directing her team accordingly. I had full faith in Anna’s ability to lead her team and we enjoyed having them at our event, they definitely helped it go more smoothly.

6 de maio de 2023
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Resposta da Phoenix Events (East) Ltd

It was great to support the local council for their first event at this venue for their coronation event. Thank you to Anna, our Operations Manger and our experianced local team.
We will always look to go the extra mile to making sure your event runs smoothly, so dont have to worry about aspect of your event.
For this event we took care of the Car Parking, Traffic Mangemenet and Waste Mangement.
It was our pleasure to work with you, and we hope to do so again in the future.

Classificada 5 em 5 estrelas

Easter Hunt

Phoenix events helps to run our easter hunt around Kings Lynn Town FC. They ensure the premises was safe and throughout the day. We had over 500 people through the doors on an Easter hunt. They effectively marshalled the queue and people coming in throughout the day. They ensure individual safety was paramount.

6 de abril de 2023
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Resposta da Phoenix Events (East) Ltd

It is also a pleasure to support the community and the work Linnets In the Community do at Kings Lynn Football Club. Not only supporting what they do with financial donations but giving our time also. Our Owner and Operations Manger spent they day as characters for a easter egg hunt in the morning and in the afternoon heling the distribution of eggs at the local hospital. We have in the past also supported there Christmas Appeal, They do great work and we continue supporting Jodie and the team whether that's with eggs, toys or our time.

Classificada 5 em 5 estrelas

Adam

Adam, Anna and the Phoenix team are always so efficient and willing to contribute in any way they can.
Their cooperation assist in the smooth running of the Boston UK Marathon. I find it a pleasure to just have them around. Jackie Forrest, Boston Marathon Association.

16 de abril de 2023
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Resposta da Phoenix Events (East) Ltd

It’s always a pleasure to support the Boston UK Marathon. We’re so proud to work alongside you and the team, and hearing that our contribution helps with the smooth running of the event means a lot to us. It’s always a real team effort, and we’re grateful to be part of it.

We look forward to continuing to support the marathon and working with you again next year and in the years ahead.

Classificada 5 em 5 estrelas

Incredibly well organised bag drop

Incredibly well organised bag drop, very cheerily managed at Boston marathon. My husband was injured in the race and couldn’t walk back to our hotel. We asked Darren for a taxi phone number but instead he kindly arranged for his wife to pick us up and drop us off in town! If he hadn’t helped us, we would probably still be there now! Fabulous people, thank you!

16 de abril de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you for Kind words, We pride ourself in our Customer Service trained Event staff, who will always go the extra mile. This was our 3rd Boston Marathon Event we have been a part of. We always look to make improvements to make the experience the best it can be and we will pass on your kind words to Darren and the team involved.

Classificada 5 em 5 estrelas

THE STAFF WERE FANTASTIC DID EVERYTHING…

THE STAFF WERE FANTASTIC DID EVERYTHING WE ASKED FOR AND MORE ASKED US IF WE NEEDED ANYTHING ELSE AFTER THE EVENT HAD ENDED VERY WELL MANNERED AND VERY FRIENDLY WILL RECOMMEND THEM TO OTHER PEOPLE LOOKING FORWARD TO BOOKING THEM NEXT YEAR

26 de março de 2023
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Resposta da Phoenix Events (East) Ltd

Good Evening, Thank you for choosing us to keep your event safe, the staff loved working this event and congratulations on such a successful event, the hard work was all worth it.

Classificada 5 em 5 estrelas

Silver armed forces Covent accredited

Phoenix events have recently been awarded the silver armed forces award, which is definitely deserved! They have been supportive of me since my husband Todd passed away, who was an ex employee. Todd spoke very highly of this company and was treated with respect and appreciation by everyone.

21 de fevereiro de 2023
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Resposta da Phoenix Events (East) Ltd

Thank you so much for your heartfelt words.

Receiving the Silver Armed Forces Covenant Award is a huge honour for us, and hearing your message makes it even more special. Todd was an important part of our team, and he is always remembered with great respect and fondness by everyone here. We are deeply grateful for your support and trust, and we will continue to uphold the values that meant so much to Todd and all our team members.

Sending our very best wishes to you and your family.

Classificada 5 em 5 estrelas

Professional, high quality support throughout

Adam and his staff recently supported our lantern parade as part of Light Up Northstowe 2022, and were brilliant - offering advice through the planning period and managing the parade on the day. They're unflappable, and their quiet professionalism shone through and was much appreciated!

3 de dezembro de 2022
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Resposta da Phoenix Events (East) Ltd

Thank you for your kind words about the team on this Community Christmas Event. We helped from the planning, through to the delivery of the event. Even having to assist with re routing the parade due to a incident and assisting with the air ambulance , directly next to the main Switch on Event.

Classificada 5 em 5 estrelas

Lincolnshire Showground

Well what can I say expect trust pilot 5 stars isn’t enough for this review it needs more…purely down to the fact that the staff at Lincolnshire Showground Friday night when I went to watch Elvis were amazing…there was one certain young lady who’s mannerism and politeness when I had a issue was exceptional and she helped me loads as I’d lost the way to my car lol…and that lady deserves recognition and her name was Sarah…she’s a real inspiration to your company so don’t let her leave anytime soon ☺️

16 de setembro de 2022
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Resposta da Phoenix Events (East) Ltd

Thank you for your kind words, we agree :) she's going nowhere any time soon.

Classificada 5 em 5 estrelas

Sandringham estate

Phoenix Events did a great job of managing the car parking at Sandringham when crowds were coming to lay flowers. Despite the volume of traffic they kept the queue moving and made it clear at all points where cars needed to go. Without this level of organisation the Sandringham estate would have been utter chaos. Great job!

17 de setembro de 2022
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logótipo da Phoenix Events (East) Ltd

Resposta da Phoenix Events (East) Ltd

Thank you for your kind words, we worked closely alongside the Police and the Sandringham Estate to adapt to the large numbers. increasing each day. The team worked long hours to keep this following, parking on levels in/out constant that will never witness again.

Classificada 5 em 5 estrelas

Went to Sandringham to lay flowers

Went to Sandringham to lay flowers. Parking was very well organised shown where to go .traffic was kept flowing .made a very busy time less stressful

18 de setembro de 2022
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Resposta da Phoenix Events (East) Ltd

Thank you for the kind words about the team, Our team of 12 worked hard to park the constant steam of 1000s of constant arrivals and departures on a fast turnaround on site ,parking them quickly on every available space on the estate and adapted to the large crowds of people passing through the car park also. It was a pleasure to be part of and also speak to the crowds paying their respects.

Classificada 5 em 5 estrelas

June 18th 2022 at Ferry Meadows Peterborough PE2 5UU

From the time that Sam and Jack arrived I knew we were in safe hands.
After introducing themselves they handed out the radios to everyone that I requested a radio for, then it was all hands-on. They helped throughout the day with vehicle movement, constantly reminding me to keep my radio with me, and generally looking after all the volunteers. I loved how both men were asking 'If there is anything you want or need use your radio.'
They asked permission for a break, which was given, and but kept their radios on at all times.
Thank fully there were no major incidents.
After the awful experiences that I had with a previous security company, It was a wonderful and pleasurable experience having these two men working for me. I would totally recommend using this company. and look forward to having Sam and Jack at my next event at Sapley Playing Fields Huntingdon on August 27th 2022

21 de junho de 2022
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logótipo da Phoenix Events (East) Ltd

Resposta da Phoenix Events (East) Ltd

Thank you for your kind words about our team. It was a pleasure meeting you during Covid on a EAFN (East Anglian Festival Network) zoom call. We were shocked at the service you had received previously and wanted to show you the serivce you should be expecting and derserve. We look forward to working with you closerly again for your events in the future.

Classificada 5 em 5 estrelas

Long Sutton Parish Council Jubilee…

Long Sutton Parish Council Jubilee Event.
Darren and Eric turned up on time, very wet morning and not a nice day weather wise.
They did their job very professionally and couldn’t fault them, very pleased to have them.

9 de junho de 2022
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logótipo da Phoenix Events (East) Ltd

Resposta da Phoenix Events (East) Ltd

It was Great to work with a local council that we work with for their park patrols throughout the year on there Jubilee celebrations. It was a shame about the weather but the team go about there job what ever the weather and this will not affect the service we provide.

Classificada 5 em 5 estrelas

Excellent service

Sam and Jack from Phoenix Events (East) Ltd were friendly, helpful and professional. They took time to chat to people at our Queen's Platinum Jubilee Event and made everyone feel comfortable and safe.

7 de junho de 2022
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logótipo da Phoenix Events (East) Ltd

Resposta da Phoenix Events (East) Ltd

It was great to work with local Councils during the Jubilee celebrations as well as prestige events at Sanderingham. Thank you for your kind words aboce, we pride ourself on our customer service trainned security staff.

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