Phreesia Opiniões 

I paid my bill through their website and yet continued to receive notices in the mail requesting payment. It has taken 4 months of phone calls to get the issue resolved and my bill was reported to a collection agency even though it had been paid months before. Very poor customer service.

Phreesia has transformed our patient workflow! The platform integrates well with athenahealth, making everything from patient check-in to communication efficient and convenient for our staff and patients alike. Beyond the great software, the customer service is unmatched. Danish and Nikhil are great at what they do. They truly care about their customers' success. Highly recommended!

If I could rate it a zero I would!!! As an elderly person I do not have the technical skills to do the check in. I was informed that if I didn’t get it done the doctor wouldn’t see me. I was livid! Most people in the waiting room felt the same way.

I was trying to pay my bill thru Phereesia. When I clicked on DOB, prompt window popped up with today's date on it - 8/17/2026. My DOB is 5/30/1951. I figured I have to click on that window 902 times to fill out that line. My question is: what IDIOT set it up this way?

Why on earth would anybody use a service that the business loves and all patients hate?!?! Ridiculous for phreesia to exist at all.

Zero is my rating for Phressia. Phressia has a paywall to mental health care. If you don't pay during digital check-in you can't attend your scheduled appointment.

Horrible software. Asks needless questions. States you have an option to not answer questions and then won't allow you to continue without answering questions. Terrible patient experience.

I am a patient. A couple of the physicians I go to use this company. I find it invasive. Asks for information the practice already has. It’s time consuming. I wish doctors offices would stop using software like this.

User hostile and very unhelpful

Phreesia is terrible!!! We have done numerous examples of what is wrong and they still have not fixed it. Insurance that is ulled in a nightmare. A 1 star rating is too high. We have done meetings with them monthly for almost ayear and it is still no better,

We've had an excellent experience with Phreesia. The integration with Athena has been seamless and has helped streamline our patient workflow, making check-in and communication much more efficient for both our staff and patients.

One of the biggest highlights has been the outstanding support from Nikhil and his team. They have been incredibly attentive, responsive, and proactive throughout the implementation and beyond. Any questions or requests are handled quickly, and they consistently go above and beyond to ensure everything runs smoothly.

If you're looking for a patient engagement platform that integrates well with Athena and is backed by a knowledgeable, customer-focused team, I highly recommend Phreesia. It's been a pleasure working with them.

We had an outstanding experience implementing Phreesia. Sreepriya did an excellent job leading the project, while Nikhil worked diligently behind the scenes on the configuration, build, and implementation to ensure everything remained on track.

Their attention to detail, responsiveness, and collaborative approach made the entire process smooth and successful. They took the time to understand our practice’s needs, communicated clearly throughout each stage, and were genuinely invested in achieving the best possible outcome.

Most importantly, our patients seem to really like Phreesia compared with other preregistration systems we have used. This is reflected in our greater than 95% utilization rate, which speaks to how intuitive and patient-friendly the platform is.

We are extremely pleased with both the platform and the implementation experience. Five stars for an exceptional team and partnership!

Re-entering the same info EVERY TIME is ridiculous. Somehow the system loses it.
During the latest check-in copying insurance cards was mandatory. I'm sure it would have been mandatory for payment method too but I didn't make it that far. I refuse to give this info out online, I don't care how secure you claim to be.

Im not a fan at all. Its very non user friendly and at certain points it asks me for a fax number as a required field?
I dont have a fax number, then when it came to the release of my medical records at the bottom there was a section suggesting that I was going to be paying for the transfer per page?
Also,...i filled out a 15 minute prescreen before ever getting an appointment, then when i got to my appt. the assistant was going through all the same questions,...i told her I had already answered all of these things online? What was it for if not for office use?
And the verify your appointment part....nightmare, you have log in and enter your DOB then go through a whole bunch of questions you had already answered in the intake process before?
It should be....verify your appointment....hit link, then hit a tab, yes im coming!!!
Then after I got TWO texts to review my medications, and another to rate my experience....
This is clearly using an app to replace a job, and its awful.
Makes you feel like your health is being managed by software.
Please get rid of it Maine Health.

As a patient, I will now begin to refuse to use ANY facility or practice that utilizes Phreesia fraud for their appointments. WE ARE DOING YOUR DESK JOBS FOR YOU, FOR FREE and youre calling it a convenience to the patient? It is not convenient to be forced to check in for an appointment you arent even at. It is not convenient to be forced to pay for a copay for an appointment thst has not occurred. It is not more convenient to do a paid workers job for them, for free. It is not more convenient to have thst paid desk worker reduse to allow you to see the doctor because she made she has to actually do her job when you wouldn't. This is abuse to patients. This is garnering pay for services you do not complete. I am telling all practitioners abd businesses right now, if you use Phreesia, you will lose patients and money in litigation, in the future. This is patient abuse and forced slavery to make us do your paid employees jobs for free. Are you out of your minds?

They claimed they could have patients fill out information that would automatically populate the appropriate place on athena software but in fact they only produced a pdf file that did not populate the discrete data needed to be useable in athena. They want to insist that the contract be fulfilled by user but they broke the verbal contract that they made with me.

We adopted Phreesia to modernize our patient intake, and it has delivered on nearly every front. The digital check-in experience -- mobile intake, consent forms, and logic-driven questionnaires that adapt to each patient -- has cut down our front-desk bottlenecks dramatically. Patients complete registration on their own devices before they ever walk in, and the real-time insurance verification has reduced the eligibility headaches that used to eat up our staff's day. Integrated payments (card on file, digital bill pay, payment plans) have also had a real, measurable impact on our collections.
But what genuinely set Phreesia apart was the onboarding. Platform migrations in healthcare are usually painful -- ours wasn't. Tejas made the implementation feel manageable from day one. He understood our workflows, anticipated the questions before we asked them, and walked our team through each phase at a pace that worked for us rather than rushing us through a checklist. The handoffs were clean and nothing fell through the cracks.
Nikita has been equally outstanding on responsiveness. Whenever we've had a question or hit a configuration snag, the reply has been fast, clear, and actually solved the problem -- no ticket limbo, no being passed around. That kind of consistent follow-through is rare and it's the reason our staff trusted the rollout.
The combination matters: a strong product is only as good as the people standing behind it, and Tejas and Nikita made the difference between "another software switch" and a genuine upgrade to how we run our practice. The platform is HITRUST-certified and integrates cleanly with our existing systems, so the technical side gave us confidence too.
Highly recommend Phreesia to any practice looking to streamline intake -- and if you get Tejas and Nikita on your onboarding team, you're in excellent hands.

Our Implementation Consultant was friendly, accommodating, and very responsive. Overall, getting Phreesia configured for our practice was low stress.

Have been getting bogus messages about payments due to several medical practices that use this portal. Lately these messages have picked up in frequency. Calls to each practice always reveals I own nothing. If this problem has been caused by a data breach of patient information, clicking on any link in these messages might allow scammers to access your payment information. I recommend that users pay practitioners directly by mail or in person and avoid using this portal for payment.

I had an amazing implementation experience with our training rep, Neha. She was incredibly thorough during setup and stayed on top of every detail to make sure we were fully prepared to begin serving patients. I'd highly recommend having her create the actual Phreesia University training materials—our staff much preferred her training style over the existing university content. She's a massive asset to Phreesia.