Piddle Patch Opiniões 

414
•
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Honestly every single interaction I have with Piddle Patch has been absolutely brilliant! Not only has it been an absolute life saver living in a flat with my puppy, but the customer service is bri... Ver mais

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Classificada 5 em 5 estrelas

C Henry Sep 21, 2026, 14:13 GMT+1 I brought my puppy home and as soon as I opened the Piddle Patch box, I was amazed at the quality. My little lady went straight over to it and had a piddle 😂 a... Ver mais

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Classificada 1 em 5 estrelas

Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for... Ver mais

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Classificada 5 em 5 estrelas

I’ve been a piddle patch customer for a number of years now and no request is too big. They always endeavour to fix any issues and have always gone above and beyond. They’re customer services is t... Ver mais

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Escrito pela empresa

The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.


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4,4

Excelente

TrustScore: 4.5 em 5

414 opiniões

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4,4

Todas as opiniões

(414)

40 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing product

Amazing product. A must for all puppy owners!

29 de abril de 2024
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Resposta da Piddle Patch

Hi Mark,

Thank you so much for the wonderful review, we are so glad to hear how impressed you have been with Piddle Patch!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Great service

I’ve been using Piddle Patch for two years while living in a flat. They have a quality product and fast and supportive customer service. Saved me a lot of trips up and down the lift with my dog!

30 de abril de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi John,

We are so glad to hear that you have been happy with your Piddle Patches and the service we have provided.

Thank you so much for your loyal support and custom, and thank you for the wonderful review!

We wish you all the best in your new home.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Great service

Great service, delivered as and when promised. Really helped house training our puppy so thank you very much

29 de abril de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Andrew,

We are so glad to hear that you have been happy with the service provided. We are also glad to hear that Piddle Patch has helped so much with toilet training your pup.

Thank you for the review!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Puppy training

I loved the piddle patch experience and have recommended to other dog owners. I used it to help potty train my puppy, it looks nicer and is cleaner than using puppy toilet training pads.

20 de outubro de 2023
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Resposta da Piddle Patch

Hi,

We are so glad to hear how much you have loved Piddle Patch!

Thank you for recommending us to others, and thank you for your review.

Kind regards,
Sarah

Classificada 1 em 5 estrelas

Extremely disappointed

Extremely disappointed. The price is really overinflated for what you get and the customer service is very defensive. I had quite a long email exchange and with every reply I got the standard answer that the product is designed and grown with health of the puppy in mind.

Honestly why is it so much when it’s just grass seed grown under uv lights. It would be cheaper and a lot less hassle if you got turf from the local garden centre and put it in a litter tray.

I might have been impressed if it wasn’t for the nastiness that came across from customer service. I won’t be buying again.

As I said for the price it’s not worth the hassle. And as for the threats of review…oh look I did leave a review. Have you removed my details from your database as requested in my formal email request under UK law you are obligated to remove them.

15 de abril de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi,

We are sorry that we were not able to cancel and refund your order as requested. As mentioned to you via email, unfortunately, once an order is shipped and is with the courier there is no way for us to recall it.

We were disappointed to then receive threats of reviews when we were not able to refund your order despite explaining to you that we have order cut-offs (this information is available on our website) and that your order had already shipped.

When contacted after the order cut-offs have passed we always try to accommodate any requests to cancel/move shipping, but when your order has already been shipped, there is no way for us to cancel your order.

Each Piddle Patch takes a considerable amount of time and cost for our small business to produce and ship. Unfortunately, because of this we are unable to refund Piddle Patches that have been harvested and delivered to customers, as our fresh grass products are perishable and cannot be resold. We did offer you to return the tray for a refund, an offer which you did not respond to.

Each Piddle Patch is grown over a period of 14 months and is grown as an environmentally, low maintenance solution.

A Piddle Patch real grass potty pad offers a number of benefits over the grass you’ll find at your local garden centre.

Grass grown in soil, as you’ll find at the garden centre, has a short lifespan when it’s not planted into the ground and will begin to wilt and die within about 48 hours. By growing our grass in a liquid retentive mat, Piddle Patch grass has a medium from which it can continue to grow strong and healthy. It’s a living product!

The lack of dirt in our grass also means that you don’t need to worry about soil and mud making a mess in your home.

You can find more information about the benefits of Piddle Patch on our website.

We hope that you are able to find a toilet solution that works for you.

Wishing you all the best for the future.

Kind regards,

Sarah

Classificada 5 em 5 estrelas

The Piddle Patch helped speed up our…

The Piddle Patch helped speed up our puppy’s house training as he definitely preferred using grass to the puppy training pads :) This is a must-have if you live in a flat or don’t have fast access to a garden! The company are fantastic to deal with. Highly recommended.

29 de março de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Libby,

We are so glad to hear how helpful Piddle Patch has been to your dog's toilet training and how happy you have been with the service provided.

Thank you for your wonderful review!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Next day delivery and excellent for puppy toilet training

Next day delivery. Grass looks very fresh. Using for bringing new puppy home on car journey and for toilet training so I have a shorter trip to grass area. Putting in front garden where there is no grass. Fits in my boot for the puppy collection. Saves hunting for a safe toilet area at stops.

2 de abril de 2024
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Resposta da Piddle Patch

Hi Sandy,

Thank you for your review!

We hope that your toilet training using Piddle Patch goes well! If you would like any toilet training advice or if you have any questions, then please do not hesitate to reach out.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

PiddlePatch was essential for us…

PiddlePatch was essential for us training our puppy without a garden! First rate product, with outstanding customer service.

4 de abril de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Miriam,

We are so glad to hear you have been impressed with Piddle Patch and the customer service provided.

Thank you for taking the time to share your Piddle Patch experience.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

We have found PiddlePatch to be very…

We have found PiddlePatch to be very useful, when we first got our puppy in January, particularly as we live in an apartment, so getting him outside in time was difficult. It also gave us the peace of mind that he was safe and at no risk of picking up any illnesses from the street outside while he waited for all his vaccinations.
He is now 17 weeks old and is getting a lot better at going to the toilet outside hence we reduced the subscription from weekly to fortnightly. It was very easy to amend our subscription as per our changing requirements. All in all, a great product, which made our introduction to puppy parenthood that little bit easier!

19 de março de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Pamela,

We are so glad to hear that Piddle Patch has been invaluable in toilet training your puppy and that you found updating your subscription an easy process.

Thank you so much for sharing your Piddle Patch experience!

Kind regards,
Sarah

Classificada 1 em 5 estrelas

Piddle patch grub & worm infestation

Ordered every month for 6 months and my puppy loved and it made toilet training easier.
However the last order arrived full of grass grub infestation, the patch was soaking wet and I have to throw the whole thing in the garbage bin.
The customer service was very poor and they refused to acknowledge the issue (despite picture shared) and they refused to send another one, saying that it was not “harmful to me or my pet”. I’m giving only one star because of the poor customer service and poor quality control.

9 de março de 2024
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Resposta da Piddle Patch

Hi Regina,

As per the policy on our website, we ask that you retain your Piddle Patch so that we can arrange a return if necessary. This helps us to thoroughly investigate your complaint, in the absence of the product and/or the requested photos it is difficult for us to do so.

Unfortunately, as you were unable to provide us with the photos required or return the Piddle Patch we were not able to issue a refund as requested. We did offer you 20% off your next Piddle Patch as a gesture of goodwill, and this offer still stands if you would ever like to order again.

Wishing you all the best for the future.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Efficient service

Efficient service. Goods exactly what it said on the tin

28 de fevereiro de 2024
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Resposta da Piddle Patch

Hi Wendy,

Thank you so much for sharing your Piddle Patch experience! We are so glad to hear that you were happy with the service and your Piddle Patch order.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

The piddle patch is everything we could…

The piddle patch is everything we could have wanted/needed for our pup living in a city apartment.
The product is great and the customer service fantastic!

2 de fevereiro de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Michelle,

We are so happy to hear that you have been so pleased with your Piddle Patch and our customer service.

Thank you for your wonderful review!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Brilliant company

Brilliant company, always on hand for any advice or help. Delivery always on time.Would definitely use them again in the future.

30 de dezembro de 2023
Opinião espontânea
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Resposta da Piddle Patch

Hi,

We are so glad to hear how happy you have been with the service provided by us here at Piddle Patch.

Thank you for taking the time to share your Piddle Patch experience!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Piddle Patch has been brilliant for our puppy

Piddle Patch has been absolutely brilliant for toilet training our puppy. We only have decking outside our back door…but by using the piddle patch it meant puppy was able to walk straight outside to a patch of grass when he needed to go (and we didn’t need to carry him up and down lots of steps). He got it straight away and it was very easy to encourage him to go on the grass patch rather than on the decking. For our puppy, we needed a replacement roughly every 10-14 days for the first few weeks till he started going for walks/ being able to use rest of garden.

The piddle patch team were so helpful and responsive and 100% delivered on schedule. They were flexible to change delivery frequency when needed too.

Tip if you’re using piddle patch outside during winter- we created a rain cover for it using a couple of big plant trays so it didn’t get too soggy and lasted longer. And definitely also get the absorbent pellets to use in the base.

8 de janeiro de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Sonja,

We are so happy to hear how wonderful you found both your Piddle Patches and the service. We are glad to hear how well your puppy took to their Piddle Patch too, what a clever pooch!

Thank you for your wonderful review!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

The best thing we did for our puppy

The piddle patch is everything we could have wanted/needed for our pup living in a city apartment. We couldn’t have been without it in the early stages.

Thanks to the piddle patch our pup was potty trained within 24 hours of bringing him home at 8 weeks. Along with the fact he wasn't aloud outside for 2 weeks meant he knew what he was looking for when he was eventually was aloud out into the real world.

I couldn’t recommend it more to anyone who has a pup / small dog, living in a flat or minimal outside space. The no muddy paws are also a win!

The service is great, it’s soo easy to manage your subscription (for when your away or on holiday) and the grass always arrives in great condition.

Thank you for making our puppy experience so much easier!

6 de janeiro de 2024
Opinião espontânea
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Resposta da Piddle Patch

Hi Anais,

We are so glad to hear how easy Piddle Patch made toilet training your dog, what a clever pooch!

We are also over the moon to hear how happy you have been with your Piddle Patches and the service.

Thank you for your wonderful review!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Puppy Patches

We used Piddle Patch for around 3-4 months and were very happy with the service and quality of product. Support team was always very helpful and fast responding. Would highly endorse.

7 de dezembro de 2023
Opinião espontânea
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Resposta da Piddle Patch

Hi Beth,

We are so glad to hear that you have been happy with both our product and service.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Amazing, life saver for me post operation!

This product is and has been an absolute game changer for me. Started using piddle patch for my puppy before he could go outside before being fully vaccinated. He took to it straight away and abandoned his puppy pads. Took very little training - it was as if he knew what to do straight away. Recently I have had an operation meaning I cannot walk and I’m housebound (I live in a flat). My puppy is now 6 months old and Piddle Patch has meant we have had zero accidents in the house at all, he can take himself on his grass as and when he needs as he’s fully trained to use the Piddle Patch now. I have limited mobility for now and when he’s not on his walks with his dog walker, Piddle Patch has made my life so much easier and stress free. As my puppy is using the grass very often, the Piddle Patch is lasting me around 2 weeks. After this point is becomes very smelly and unpleasant. We can push to 3 weeks but sometimes an occasional puppy pad needs to be used until my next subscription delivery arrives.

27 de dezembro de 2023
Opinião espontânea
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Resposta da Piddle Patch

Hi Rebecca,

We are so glad to hear how helpful Piddle Patch has been to you.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Best Service!!!!!!!!

My debit card was lost, and I did not realise that I had to update the payment information (assumed it was like a direct debit where things just update), but Sarah emailed me to let me know that there was an issue and explained that if i do not update my account I would not receive another piddle patch until Jan (because of the xmas shut down / delivery) which would mean my puppy would have to go 5 weeks with no patch which would interfere with potty training.

Payment details were update because of Sarah staying on top of the accounts and reaching out to me and Sarah was able to get my piddle patch order out to me the following day - so thankful for all her help.

20 de dezembro de 2023
Opinião espontânea
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Resposta da Piddle Patch

Hi Steph,

I am so happy I was able to help. I hope that the toilet training is still going well!

Thank you so much for your review, we really appreciate it.

Kind regards,
Sarah

Classificada 5 em 5 estrelas

Outstanding customer service and a great product

We ordered a Piddle Patch starter pack to welcome our new 9 week old puppy and I've been so impressed with the fantastic customer service we've received. Our puppy took to the Piddle Patch immediately and we enjoyed the peace of mind knowing she'd wee there instead of on the carpet. She had very few accidents and we would definitely attribute that to the PP. Our puppy was toilet trained a lot quicker than we expected. Sarah has been extremely responsive and helpful and I would recommend Piddle Patch without hesitation.

12 de dezembro de 2023
Opinião espontânea
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Resposta da Piddle Patch

Hi Jaclyn,

We are so glad to hear how happy you have been with the customer service and how well your pup has taken to their Piddle Patch!

Thank you for taking the time to write us such a wonderful review.

Kind regards,
Sarah

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