Pie Tax Opiniões 102

Resposta da Pie Tax

25/02/2026

We’re sorry to hear you’re feeling frustrated. However, from our records, the work delivered did not fully meet the agreed scope and deliverables outlined in the original agreement.
We made several attempts to communicate the outstanding items required to complete the project, but these remain unresolved. As per the terms of the agreement, final payment is contingent upon full and satisfactory delivery of the agreed work.
We remain open to working with you to resolve the outstanding points so this matter can be concluded fairly and professionally.

Resposta da Pie Tax

13/02/2026

Hi,

Thank you for sharing your experience so openly. We’re very sorry to hear that the timing and communication fell short of your expectations, and we completely understand how stressful this must have been given your schedule.

We always aim to respond to all messages in the app within 30 minutes during opening hours and within 12 hours outside of those hours, so we’re disappointed to hear we didn’t meet that standard for you. Your feedback about clarity in the app and proactive updates is invaluable, and we’d really like the chance to investigate further. Please reach out to us at help@pie.tax
so we can identify your account, understand exactly what happened, and make sure this doesn’t happen again.

We genuinely appreciate that you gave Pie Tax a try, and we hope to make the experience smoother and more reliable for everyone moving forward.

Team Pie

Resposta da Pie Tax

4/02/2026

Hi,

We’re really sorry for the frustration this caused and for the delay in getting back to you. Unfortunately your messages came through later in the day and outside of our office hours and where not picked up until this morning.

Subscriptions and cancellations are managed directly through the App Store or Google Play via your phone’s subscription settings, which can make things feel unclear when you’re trying to cancel quickly. That said, as you attempted to cancel before your trial ended, our team has approved a full refund as a goodwill gesture, and this has already been processed and should be returning to your bank account shortly.

We completely understand how disappointing this experience felt and we appreciate you raising it, as it helps us improve how clearly we communicate our cancellation process and support availability. - Team Pie

Resposta da Pie Tax

13/02/2026

Hi, Thank you for sharing your experience and for updating your review. We are truly sorry for the frustration caused by the delays and communication issues you encountered, and we understand how stressful this must have felt, especially after investing in our Do It For Me service. We are glad everything was ultimately calculated correctly and that you were able to avoid late fees, and we appreciate your patience while our team worked to resolve this for you. - Team Pie

Resposta da Pie Tax

14/01/2026

Hi Tessa, We’re sorry to hear this, especially after the positive start you had with the app, that’s understandably disappointing. While we’re glad the bank sync worked well for you, we know how stressful it is when a submission goes through to HMRC incorrectly and then leads to hours spent chasing a resolution.

We want to reassure you that we have offered to amend the return for you, free of charge, and are currently in the process of registering as your tax agent. This registration is required by HMRC before we can communicate with them directly about your submission and identify exactly where the issue occurred. In some cases, this can happen if HMRC weren’t expecting a tax return, which can result in it being processed incorrectly.

We’re continuing to work on getting the agent registration in place so we can help get this sorted. In the meantime, please keep an open line of communication with your assistant via your account to avoid further delay. Thank you for taking the time to share your experience - Team Pie

Resposta da Pie Tax

12/01/2026

Hi Antony, Thank you so much for your kind words! We’re thrilled to hear that you found the app easy and straightforward to use, and that it helped you complete your taxes quickly. Our team works hard to make Pie Tax intuitive, so it’s fantastic to know our efforts have made a difference for you. - Team Pie

Resposta da Pie Tax

8/01/2026

Hi Laura, Thank you for your review! We're thrilled to hear that Pie has made your tax return experience so smooth and straightforward, especially when it comes to managing the trickier side of running a business. It's wonderful to know you were able to submit your return earlier than ever, and your feedback really motivates our team to keep making the app even easier to use. - Team Pie

Resposta da Pie Tax

9/12/2025

Hi Nick, Thank you so much for sharing this. We know how easy it is for self assessment figures to look right at first glance but end up being very different once everything is checked properly, so we’re really glad our team could step in and make sure everything was accurate before anything reached HMRC. It’s great to hear that the full service gave you peace of mind, and we truly appreciate you choosing to stick with Pie Tax. We’re here whenever you need us. - Team Pie

Resposta da Pie Tax

20/11/2025

Hi, Thank you so much for sharing such a brilliant review. We’re really glad to hear that Pie has helped make your Self Assessment simple and stress-free over the last two years, and it’s lovely to know that our team’s responsiveness has made a difference along the way. We’re here whenever you need us, and it genuinely means a lot that you’ve taken the time to share your experience. - Team Pie

Resposta da Pie Tax

24/10/2025

Hi Warwick, Thank you so much for your kind words. We’re delighted to hear Richard was able to help you get things sorted, he’ll be so pleased to know his support made a real difference. We truly appreciate your recommendation and are glad Pie could make things a little easier for you. - Team Pie

Resposta da Pie Tax

13/10/2025

Hi Chris, Thank you for your lovely review! We’re so glad to hear you’re enjoying the app and finding it such a game changer. We’ve worked hard to make managing tax simple, helpful, and even a little enjoyable, so it’s brilliant to know it’s making a real difference for you. - Team Pie

Resposta da Pie Tax

17/09/2025

Hi Aisha,

Thank you so much for your kind words. We’re really glad to hear you’ve found Pie professional, easy to use and affordable, that’s exactly what we set out to deliver. Your recommendation means a lot, and we’ll keep working hard to make sure using Pie always feels simple, clear and supportive.

Team Pie

Resposta da Pie Tax

4/07/2025

Hi Darren,

Thanks a lot for your kind words! We're so glad Pie Tax has been helpful for you, and it's great to know you'd return to use the service again. We truly appreciate your support.

Team Pie

Resposta da Pie Tax

Actualizada a 23/06/2025

Hi Susie,

Thank you so much for taking the time to share this, we’re genuinely chuffed to hear that Pie has helped make your first self employed tax return feel less overwhelming. It’s great to know your tax assistant and the app made things clear and stress free, just as we’d hoped. We’re here whenever you need support, and really appreciate the recommendation.

Team Pie

Resposta da Pie Tax

10/06/2025

Hi Dawid,

Thank you so much for taking the time to leave such a wonderful review! We're absolutely delighted to hear that you've had such a positive experience with Pie Tax since January and that you've found our app simple and trouble-free to use.

It's fantastic to know that our team has been able to provide you with quick answers to your questions, that's exactly the level of support we strive to offer all our users. Your recommendation means the world to us, and we're thrilled that you'll be continuing to use Pie Tax for your self assessment needs.

Team Pie

Resposta da Pie Tax

10/06/2025

Hi Josh,

Thanks a ton for the glowing review, we’re so pleased Pie helped you get more back than expected. It’s brilliant to know the app delivered exactly what it should: clear, simple, rewarding results.

Team Pie

Resposta da Pie Tax

10/06/2025

Hi Husnain,

Thanks so much for the kind words, we’re really glad to hear you found the service helpful. Making tax simpler and more supportive is exactly what we’re here for.

Team Pie