Pikl Insurance Opiniões 

433
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just renewed my policy with Lauren who couldn't have been more helpful. The important points were covered, queries answered and all in next to no time. Great, professional and friendly service!

A empresa respondeu

Classificada 5 em 5 estrelas

Keith from Pikl contacted me after I completed the details online. He was excellent; friendly, patient and really helpful. He gave me time to think everything through, called me back as promised, and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was looking for 'host insurance' for a property that we let out via Airbnb. The premium quoted from the existing broker was 70% higher than previous years for no apparent reason. I therefore spen... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

433 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(433)

25 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Maria was extremely pleasant was very…

Maria was extremely pleasant was very precise re the policy i was renewing, Explained every detail of the policy it was a pleasure please give her my feed back as she does her job very well Thanks

7 de agosto de 2024
Opinião espontânea
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Resposta da Pikl Insurance

Thank you for your kind comments. We will be sure to let Maria know.

Classificada 5 em 5 estrelas

A lovely person on the phone reception…

A lovely person on the phone reception and a really helpful senior advice expert (Rebecca) helped make my change of home insurance a positive experience and gave me a good quote too.
Many thanks!

5 de julho de 2024
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Resposta da Pikl Insurance

Thank you for your kind words. We'll let Rebecca know.

Classificada 4 em 5 estrelas

Halifax Clarity Card seemed to have…

Halifax Clarity Card seemed to have failed to make a payment to you of £49.99...

... I used Chase Bank instead.

4 de julho de 2024
Opinião espontânea
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Resposta da Pikl Insurance

Hi Grahame. If you're having payment issues, you may want to contact your bank. If you have any queries about our insurance, please call us on 0800 254 5171.

Classificada 5 em 5 estrelas

Easy and straight forward to renew

Easy and straight forward to renew. Didn't have experience claiming anything just yet so don't know they will handling the claim but the customer services was helpful when I rang asking some further questions.

4 de junho de 2024
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Resposta da Pikl Insurance

Thanks for your positive comments.

Classificada 1 em 5 estrelas

Really poor experience with Pikl

Really poor experience with Pikl. Rude staff seemly taking glee out of my personal situation (Leaving the UK for 18 months) and declining insurance with no further help provided. The agent had absolutely no tact what's so ever! Very disappointed.

2 de julho de 2024
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Resposta da Pikl Insurance

We are sorry you feel like you had a poor experience. We take customer service seriously and would like to know if there's anything we can do to help. Please call us on 0800 254 5171 if you would like to discuss this further.

Classificada 5 em 5 estrelas

I had not realised that I could renew…

I had not realised that I could renew online. How simple it was to use and extremely efficient.

27 de junho de 2024
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Resposta da Pikl Insurance

Thanks for letting us know. It's good to hear that you found our renewal process easy to use.

Classificada 5 em 5 estrelas

My favourite insurance company

All my experiences with Pikl have been first rate. Staff are so helpful, and nothing is too much trouble. Great products at very competitive rates. Would highly recommend. Will definitely be returning myself.

5 de junho de 2024
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Resposta da Pikl Insurance

Thank you for leaving a comment. We really love to hear about positive customer experiences.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, listened to my requirements and ensured I received the appropriate insurance and at a very competitive premium.
Explained everything fully and called back when they said they would

9 de abril de 2024
Opinião espontânea
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Resposta da Pikl Insurance

Thanks for letting us know. We really appreciate it.

Classificada 5 em 5 estrelas

Great service from Lydia

I have not had to claim but I had a great experience purchasing insurance for my AirBnB with PIKL. Lydia on the phone was brilliant; concise, knowledgeable and very helpful. 5*.

26 de março de 2024
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Resposta da Pikl Insurance

Hi Olivier. We're pleased you had a positive experience. Thanks for sharing.

Classificada 5 em 5 estrelas

Great experience with phone…

Great experience with phone conversation. Very helpful and clear. Thanks Lauren.

25 de março de 2024
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Resposta da Pikl Insurance

Thanks for letting us know. That's great to hear.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, value and insurance overall.
Maria has been nothing short of amazing.
Delighted and recommended!

8 de março de 2024
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Resposta da Pikl Insurance

Thanks for leaving a comment. We'll pass your kind words onto Maria.

Classificada 5 em 5 estrelas

Excellent work to review and reduce my renewal premium

Spoke with Lauren regarding my renewal premium, which had increased substantially. She worked hard with me to optimise the parameters to get the quote down, which she did successfully. She was polite, friendly and extremely attentive and helpful throughout quite a long call. Thanks very much Lauren and Pikl.

28 de fevereiro de 2024
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Resposta da Pikl Insurance

Hi Phil. Thank you for your kind words. We'll let Lauren know

Classificada 5 em 5 estrelas

Such an easy quote and communication…

Such an easy quote and communication from the helpful and informative Lydia. Would definitely recommend. 🌟

22 de fevereiro de 2024
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Resposta da Pikl Insurance

Thanks for leaving us a review. We really appreciate it and will pass your kind words onto Lydia.

Classificada 1 em 5 estrelas

Only interested in sales commission?

I helped my 77-year old father obtain an insurance quote for our family holiday cottage via Pikl's website (confused.com). The quote looked good on the surface, but I became suspicious when Pikl's quote email lacked all the expected documents. I wanted to be sure the quote was based on the correct answers to the insurer's questions, but Pikl refused to provide the missing documents until my father had paid. Before paying, my father reiterated over the phone to Pikl that our holiday cottage is "detached" not "mid-terraced". However, after paying, we found that the insurance policy was for a "mid-terraced house". Pikl then told my father over the phone that - surprise, surprise - changing the insurance from "mid-terraced" to "detached" would significantly increase the premium, making it more expensive than other insurers. Therefore we decided to cancel immediately, and expect to receive a full refund. Why had Pikl not corrected the quote as my father had specifically requested before Pikl took his money? I can only assume Pikl's sales team receive a sales commission when a client pays money for insurance, regardless of whether or not the client then cancels within the 14-day statutory period.

16 de fevereiro de 2024
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Resposta da Pikl Insurance

Hi Francis. Thank you for your comments. We take all customer feedback seriously as it gives us an opportunity to improve our high levels of customer service. We have listened to your call and in this instance, we can confirm that it was an honest mistake on our end. We can assure you that none of our customer agents take commission. To discuss things further and help us rectify the issue, please call us on 0800 254 5171

Classificada 5 em 5 estrelas

Excellent customer service

I have renewed again for a competitive package for buildings and contents with the PIKL host insurance top up that meets my needs. Thanks Mia and Ben for great telephone service.

7 de fevereiro de 2024
Opinião espontânea
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Resposta da Pikl Insurance

Thank you for letting us know. We'll pass your kind words onto Mia and Ben.

Classificada 5 em 5 estrelas

Policy was tailored to me

Very happy. Pikl made everything clear and simple, even though I had the unusual situation of living, letting and running a business in my home. Policy was tailored to me.

6 de fevereiro de 2024
Opinião espontânea
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Resposta da Pikl Insurance

Hi Adam. Thank you for your comments.

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