Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased the Elina Cadillac Reformer. It arrived within the time predicted, carefully packaged so that everything arrived in great condition. The reformer is very well built…my instructor came ov... Ver mais

Classificada 5 em 5 estrelas

Pilates reformers aren’t cheap but you definitely get what you pay for. I have been using my cadillac for months now and I’m so impressed with how they perform. I can really feel my body transforming

Classificada 5 em 5 estrelas

Sol from Customer Service was very responsive about getting missing parts to us. He communicated well with us from order of the Pilates chair all the way to delivery. The chair is beautiful and we a... Ver mais

Classificada 4 em 5 estrelas

Pilates Matters offers a decent selection of Pilates equipment. I opted for a Peak Pilates Casa based on sales rep’s advice. The price was fair, but the shipping took a week longer than expected.

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Grossista de equipamento fitness

Escrito pela empresa

Pilates Matters is an online retailer providing competitive prices on the best Pilates Equipment available. We are an authorised dealer for all your favourite Pilates brands. We provide high quality products that you can rely on with top-rated customer service. Since opening we have built up a reputable establishment online. We have a great team and are growing rapidly. If you have any questions about our products, or if you would like to check the availability of an item, please feel free to get in touch. Our team are always willing to help.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

30 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Basi Spine Corrector

I ordered a spine corrector (Basi) . It took awhile to arrive due to shipping issues. But the owners were very helpful to get it resolved, and it’s such good quality . Can’t wait to use it !

11 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Pilates Matters offers a decent…

Pilates Matters offers a decent selection of Pilates equipment. I opted for a Peak Pilates Casa based on a sales rep's advice. The price was fair, but the shipping took a week longer than expected

13 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This is a spammer

This is a spammer. The bought a bad email list with names of past employees from over 10 years ago, emailed them without their permission and when you the main number you get a voice recording. Sending emails to deceased employees is not a way to gain my trust. Buying email lists and spamming people is against the law. They should read the CAN/SPAMM act passed by our US congress.

10 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The price was fair

Pilates Matters offers a decent selection of Pilates equipment. I opted for a Peak Pilates Casa based on sales rep’s advice. The price was fair, but the shipping took a week longer than expected.

10 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased the Elina Cadillac…

I purchased the Elina Cadillac Reformer. It arrived within the time predicted, carefully packaged so that everything arrived in great condition. The reformer is very well built…my instructor came over to look at it and was very impressed with the quality. While the pieces are numbered to help with assembly, there were no instructions included. The YouTube video we found was made in 2000 and didn’t include some changes which have been made. This would be the only criticism I would have…otherwise I’m very happy with my purchase and feel that I received great quality at a reasonable price.

24 de fevereiro de 2024
Classificada 5 em 5 estrelas

Pilates Matters delivered

Sol from Customer Service was very responsive about getting missing parts to us.
He communicated well with us from order of the Pilates chair all the way to delivery.
The chair is beautiful and we are very happy with its quality.

4 de janeiro de 2024
Classificada 1 em 5 estrelas

No Communication

No Communication

There has been no communication on status of the order and we have not yet received it. We would think you would wait until receipt before asking how you did. Any help in tracking the shipment and understanding why is is on hold would be appreciated.

29 de novembro de 2023
logótipo da Pilates Matters

Resposta da Pilates Matters

Thank you for taking the time to share your concerns. Firstly, I would like to apologize for any inconvenience caused due to the delay in your order's delivery. Upon checking, a tracking number should have been sent to your registered email address at the time of dispatch. If you haven’t found it yet, I recommend checking your spam or junk mail folders, as sometimes our emails can be redirected there.

Regarding the status of your order, please note that it was shipped using DHL. While we strive to ensure timely deliveries, there are instances, especially in busy months like December, where delays can occur due to increased shipping volumes. It’s not uncommon for carriers like DHL to temporarily put shipments on hold during these peak times. Although this is beyond our control, we understand how important it is for you to receive your order promptly.

We are here to assist you in tracking your shipment and addressing any further concerns. If you require the tracking number again or need help in tracking your package, please feel free to reach out to us directly. Rest assured, a slight delay in transit, particularly around this time of year, is usually nothing to worry about.

A Experiência Trustpilot

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