Ich hatte die ganz Zeit seit meiner Bestellung ein schlechtes Gefühl. Bezahlt vorab und überhaupt keine Versandinfos. Keine Antwort auf schriftliche Mailanfragen. Letztendlich kam die Bestellung an.... Ver mais
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i'm a host with three properties .The bookings have been strong and up until September payments have made to us, rarely on time. We havent received payments for September , November or December . loc... Ver mais
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This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Ver mais
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We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Ver mais
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Informações sobre a empresa
- Alojamento com serviço
- Acomodação de férias
- Arrendamento de apartamentos de férias
- Empresa gestora de propriedades
- Agência de arrendamento de apartamentos a curto prazo
Escrito pela empresa
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Informações de contacto
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Reino Unido
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
4,0
Bom
769 opiniões
Respondeu a 41% das suas opiniões negativas
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Excellent apartment in a great location.
16 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Stuart,
Thank you for taking the time to share your feedback. We're thrilled to learn that you had an excellent experience at our apartment and found the location to be great.
Kind regards,
Kayla,
CX Team
We enjoyed our 2 night break at the Fig…
We enjoyed our 2 night break at the Fig Tree Hotel and our cooked breakfast was delicious.
14 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Claire,
Thank you for taking the time to share your positive experience at the Fig Tree Hotel! We're thrilled to hear that you enjoyed your 2-night break and that the cooked breakfast was to your satisfaction.
Kind regards,
Kayla,
CX Team
Lytham is Lovely - the lodge was a great place to stay !
We stayed for group of friends gathering to celebrate a 50th birthday in January and we couldn’t have been happier with location of accommodation.
The apartment was situated on a Main Street near to shops and bars and restaurants so we had everything within a few footsteps (even in heels)
The beds were comfy, and all accommodation was made to make them singles where they could be, the rooms were spacious and could have fit way more beds in but the owners had kept the place classy and not aimed at that market.
We found that it had everything we needed despite packing washing up liquid and things we didn’t expect to have supplied, they were already there. I know my group of friends were sad we couldn’t stay for longer and as each of us left said they would return in a flash and we should make it an an annual event! And we would not hesitate to stay at Lytham Lodge using Pillow Partners. ⭐️⭐️⭐️⭐️⭐️ deservingly!
12 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hello MW,
Thank you for your delightful review! We're overjoyed to hear that your group of friends had a wonderful stay at Lytham Lodge while celebrating a 50th birthday. It's fantastic that the location, situated near shops, bars, and restaurants, added to the convenience of your celebration.
We're glad you found the beds comfy, the rooms spacious, and appreciated the effort to keep the place classy. It's heartening to know that the apartment had everything you needed, and the unexpected supplies were a pleasant surprise.
Your intention to return and make it an annual event warms our hearts! We look forward to hosting your group again, and thank you for choosing Pillow Partners.
Kind regards,
Kayla, CX Team
Nicely refurbished
A very well refurbished hotel with friendly staff. Excellent value with TPIW vouchers but standard prices are also very reasonable.
12 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi James,
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our hotel nicely refurbished and that our staff provided a friendly experience for you.
We're delighted that you appreciated the value, especially with the TPIW vouchers, and that you found our standard prices to be reasonable. It's always our goal to offer a high-quality experience at a fair rate.
Kind regards,
Kayla,
CX Team
This was a great find!
This was a great find! The house is clean, central to train station, close proximity to the airport, and really comfortable. It has everything you need for a stay. The supermarket is a 5 minute walk, it has a fully functional kitchen to cook also.
The TV has Netflix, there is free WiFi. We had a really enjoyable stay.
13 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Bob,
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our property was a great find for you and that you enjoyed your stay.
It's fantastic to know that you found the house clean, centrally located to the train station, and conveniently close to the airport. We're delighted that the comfort of the accommodation and its well-equipped kitchen added to the overall positive experience.
We're pleased that you appreciated the additional amenities, such as the TV with Netflix and free WiFi, contributing to a truly enjoyable stay. We hope to host to you again!
Kind regards,
Kayla,
CX Team
Friendly and helpful
9 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Andrew,
Thank you for your wonderful review! We hope to host to you again!
Kind regards,
Kayla,
CX Team
Awful company to deal with
Awful company to deal with, The property we booked with was dirty, and they finally agreed to refund the £120 cleaning fee.
This was meant to have been issued 12 days ago and still hasn't been. I've been back and forth with them. Liz provided a screenshot of a refund which didn't even match my bank details. When I contacted booking.com directly they said they had, had no correspondence from Pillow Partners regarding a refund. Pillow Partners then provided a ARN number for my bank to track the refund. My bank have confirmed that there is no trace of this transaction on my account, meaning they have not issued the refund they promised or are that incompetent that they haven't issued it correctly or to the right person.
If this is not resolved today, then I will be submitting a claim to PayPal for the full £630 booking cost, as the standard of the property and the service they have provided so far has been horrendous. Would highly advise anyone to avoid using this company.
***
In response to Pillow Partners, Booking.com issued the refund on the 13th of January, which then took a further 5 days to clear into my bank. Pillow Partners only actually instructed Booking.com to refund the money on the 12th of January. So it is not a delay in processing or anything like that, it's the fact that Pillow Partners didn't actually tell booking.com to refund me until they could be bothered to. If you see a pillow partners property through any website I'd advise avoiding them. And based on other reviews, I'm not the only person to have issues with how clean their properties are. And you'll notice in their response not once did they acknowledge how dirty the property was or the lack of basic things.
31 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Ryan,
We apologise about the issues you've faced during your recent experience with us, and we sincerely apologise for any inconvenience caused. Your feedback is invaluable, and we want to address your concerns promptly.
We understand the frustration regarding the delay in processing your £120 cleaning fee refund. We want to reassure you that the refund has been successfully processed and is now in your account. We acknowledge that the procedure took longer than expected, and we apologize for any confusion caused.
It's important to note that the standard processing time for such transactions is 10 working/business days. However, we understand that the bank holidays and national holidays over the New Year are not included in business days, which may have contributed to the extended duration.
We appreciate your patience throughout this process and sincerely apologize for any miscommunication regarding the refund details. We are actively working to ensure smoother procedures in the future.
Best Regards,
Kayla,
CX Team
Good place to stay and calm
21 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Said,
Thank you for your wonderful review, We hope to host to you again.
Kind regards,
Kayla
CX Team
There’s a saying “Never Judge The Book…
There’s a saying “Never Judge The Book By It’s Cover. When we approached the entrance to the Airbnb we assumed it was going to be small, but when we opened the door we were greeted with a welcoming surprised, very spacious and comfortable. We all enjoyed our stay. Well equipped with everything needed in a home. Thank you for allowing us to rent this home away from home. Thank you again.
21 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Cheryl,
Thank you so much for sharing your experience with us! We're thrilled to read your delightful review and are delighted that our Airbnb exceeded your expectations.
We love the saying "Never Judge The Book By Its Cover," and we're glad it applied to your experience. It's wonderful to hear that the spacious and comfortable interior was a pleasant surprise upon entering. We take pride in providing a well-equipped home for our guests, and we're pleased to know it contributed to an enjoyable stay for you and your party.
Kind regards,
Kayla
CX Team
Great comms from the get go
Great comms from the get go. Very smooth service. Most importantly the house delivered in almost every way.
30 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Jonny,
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience right from the start, and we appreciate your kind words about our communication and smooth service.
It's wonderful to know that the house met or exceeded your expectations in almost every aspect.
Kind regards,
Kayla,
CX Team
Highly recommended aparment
Finding a nice apartment to stay in Glasgow became super easy after meeting Pillow Partner. The location of the apartment was amazing. The apartment itself was super nicely equipped and decorated. When I arrived the heating was not working and they fixed inmediately. Later I have a problem with the washing machine and also they change it within the following days. I will definetiley rent back with them
17 de setembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Lucia,
Thank you so much for taking the time to share your positive experience with Pillow Partners! We're thrilled to hear that you found our services instrumental in making your search for a great apartment in Glasgow hassle-free.
We appreciate your kind words about the apartment's location and amenities. We apologise for the initial inconvenience with the heating, but we're pleased that our team could promptly address the issue to make your stay more comfortable. Additionally, we understand that unexpected issues may arise, and we're delighted to hear that our swift response to the washing machine problem met your satisfaction.
We hope to host to you again!
Kind regards,
Kayla,
CX Team
The accommodation was perfect for what…
The accommodation was perfect for what we wanted for a 3 day break. We had a few minor issues that were resolved really promptly so service was great.
I would use again for sure !
30 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi John,
Thank you for taking the time to share your feedback! We're thrilled to hear that our accommodation was a perfect fit for your 3-day break and that you found it suitable for your needs.
We appreciate your understanding regarding the minor issues you encountered, and we're delighted that our team was able to resolve them promptly. Providing excellent service and addressing any concerns promptly is a top priority for us, and it's great to know that our efforts contributed to enhancing your overall experience.
Kind regards,
Kayla,
CX Team
Great stay
Great stay at station apartments. The apartment was clean, spacious and just what we needed. The location was also perfect, 5 minutes off the motorway and 2 minutes from the local shops and train station. Will definitely be booking again
30 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Ricci,
Thank you so much for taking the time to share your positive experience at Station Apartments! We're thrilled to hear that you had a great stay and that the apartment met your expectations in terms of cleanliness and spaciousness.
We're pleased to know that the location worked well for you, being conveniently situated just 5 minutes off the motorway and 2 minutes away from local shops and the train station.
Kind regards,
Kayla,
CX Team,
Pillow Partners
Great Customer Service
5 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Ahmed,
Thank you for your wonderful feedback!
Kind regards,
Kayla, CX Team
Incredibly disappointing, Fleet …
The accommodation is in very poor repair. There is no care or thought that goes into the service. They charge a £150 security deposit so you have to spend your break away sending messages listing and evidencing all the existing damage so you don’t lose your deposit!
Used tissues found in one bed. Two different entry codes sent on different messages which was unhelpful.
Leaking bedroom ceiling. If it was my company I would be ashamed to be linked to this property and those that manage it.
Paid £420 for a 2 night stay so expecting decent and pleasant at least , I wouldn’t pay that figure as a monthly rent for that place. After many emails I was offered a £50 refund and that was down to having water leak onto us when we were in bed! Where is the care ?
27 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Nicola,
We sincerely apologise for the disappointing experience you had during your stay, and we appreciate you bringing these issues to our attention. Your feedback is taken seriously as we continuously strive to improve our services.
We regret that the accommodation did not meet your expectations, and we acknowledge the inconvenience caused by the poor repair, the security deposit process, and the cleanliness issues you encountered. This is not the level of service we aim to provide, and we're genuinely sorry for any frustration caused.
We are actively investigating the concerns you've raised, and rest assured, corrective measures will be taken to address these issues promptly. We understand the importance of maintaining our properties to a high standard, and we are committed to ensuring a more positive experience for our guests in the future.
Kind regards,
Kayla,
CX Team
Would not recommend this…
Would not recommend this property,turned up for New Year & walked into the property not being cleaned got in touch with the owner to say she thinks there coming to clean this was 4’oclock she then asked could we go out for food & someone will come in & clean, returned 2 hours later to only beds being made nothing else done & all the dirty laundry on the mater bedroom floor,we left immediately & asked for a full refund which they have not hesitated to do but money is still pending,great start to our New Year ☹️
30 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Lisa,
We sincerely apologise for the disappointing experience you encountered during your New Year stay. This falls far short of the standards we aim to uphold, and we are genuinely sorry for the inconvenience caused.
Your feedback is invaluable, and we are taking immediate steps to investigate and address the issues you've raised to ensure this doesn't happen again in the future.
We appreciate your understanding in regards to the refund process. The security deposit refund has been initiated and will be in your account between 5-7 days.
Once again, our sincere apologies for the poor start to your New Year. We truly appreciate your patience and the opportunity to make things right.
Kind regards,
Kayla
CX Team
Great location
Great location. Shops and restaurants right downstairs. Flat is modern and new with good kitchen and bathrooms. Bedrooms a little noisy in the morning
Pillows team were easy to reach and extremely helpful. Good communication and check in instructions. Thank you
2 de janeiro de 2024
Opinião espontânea
Resposta da Pillow Partners
Hi Lorene,
Thank you for sharing your experience with us! We're delighted to hear that you found the location of our flat to be great, with convenient access to shops and restaurants right downstairs. It's wonderful to know that you appreciated the modern amenities, including the well-equipped kitchen and bathrooms.
We're glad to hear that our Pillow Partners team were easy to reach and provided helpful assistance. Effective communication and smooth check-in experiences are essential to us, and we're pleased that this aspect of your stay met your expectations.
Kind regards,
Kayla,
CX Team
Resposta da Pillow Partners
Hi Julia,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our efforts in communication and found the cottage to be lovely and clean. We hope to host to you again!
Kind regards,
Kayla,
CX Team
The whole process from booking to…
The whole process from booking to getting access to the flat was straightforward and worked well.
The flat was clean and had everything we needed for our 3 night stay although we found the mattress on the double bed was a bit too hard for us!
26 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hi Ray,
Thank you for taking the time to share your feedback with us. We're delighted to hear that the entire process, from booking to accessing the flat, was straightforward and worked well for you.
We're glad to know that the flat was clean and equipped with everything you needed during your 3-night stay. Your comfort is important to us, and we appreciate your mention about the mattress on the double bed.
Kind regards,
Kayla,
CX Team
0 star
Hi
Sorry to say but it was a very bad experience first of all i have arrived at the property late night i try to put the code and open the key box code was wrong called the customer service they said the is right after 1 and half hour I called again to ask then they give me multiple codes 1 was right. Wen i enter the property not much cleaning bathroom toilet seat was broken there was no lock at the toilet bed sheets was dirty and the floor was very noisy could not sleep properly. There was alot issue i have take the pictures and sent email to pillow partner at same night no response.
23 de dezembro de 2023
Opinião espontânea
Resposta da Pillow Partners
Hello Umer,
We sincerely apologise for the challenges you faced during your stay, and we're truly sorry that we fell short of your expectations. Your experience is not reflective of the standard of service we aim to provide, and we deeply regret any inconvenience caused.
The issues you've highlighted are indeed concerning, and we take them seriously. Our team is thoroughly investigating the circumstances surrounding the incorrect key code and the cleanliness issues you encountered. We understand the importance of a comfortable and well-maintained space for our guests.
We apologise for the lack of a timely response to your email, and we're actively working to address this communication lapse to ensure it doesn't happen again in the future.
We appreciate your patience and understanding, and we would like to assure you that corrective measures are being taken to prevent a recurrence of these issues.
Kind regards,
Kayla,
CX Team
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