I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... Ver mais
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... Ver mais
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... Ver mais
A empresa respondeu
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Informações de contacto
Austrália
- Hello@pinkcolada.com
- pinkcolada.us
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It has been over a month and still…
It has been over a month and still havent received the product. Have been trying to contact them but i have not received any answer from anyone

Resposta da Pinkcolada
Good quality, inventory was very low but they made it right in the end
I'm changing my review from a 2 to a 4 because after a bit of disappointment and a lot of communication back and forth this company went over and beyond to make things right. I didn't get to wear any of my suits for my big trip but they did surprise me by quickly getting me the correct suits after all, as well as a full free swimsuit. It took a lot of communicating but ultimately they changed my compensation offer from a $20 discount to an entire free suit of my choice which I am grateful for and completely satisfied with too! Thank you!

Resposta da Pinkcolada
Took forever!
I love this swimsuit top but it really took forever to get to me in the US!

Resposta da Pinkcolada
I can’t review it bc I am still waiting…
I can’t review it bc I am still waiting for it to come... 3.5 weeks and counting 🙄

Resposta da Pinkcolada

Resposta da Pinkcolada
Don’t order from this company unless…
Don’t order from this company unless you want to pay $45-$120 in return fees to ship something that doesn’t fit right back to Australia. I bought my teenage daughter two identical swim suits just different colors and one was way too tight. All I wanted to do was exchange it. I went to the UPS store and they reviewed the return label and told me that this company doesn’t have free returns. And to return from the USA into Australia the least it would cost us $48 and it would take 30-60 days to get there. The next option was $120 return fee to get there in 2 weeks. Now I'm stuck with a swimsuit. Never again!

Resposta da Pinkcolada
The fit was weird
The fit was weird. Bottoms were tiny but the top was huge and kinda flimsy. As a 32DD, I ordered a medium and the band was way too big and the straps provided no support so I’m afraid I’ll fall out of it if I wear it. Overall, not a flattering fit.

Resposta da Pinkcolada
Product is exactly how it looks in…
Product is exactly how it looks in photo. Only issue is that my order took about two months to come in due to an online issue/glitch.

Resposta da Pinkcolada
No Customer Service
After a month of not hearing about my order and over a week emailing customer service someone finally answered to tell me they were sold out of all the suits I ordered. They let me switch them and gave me a free suit but all of the suit options were nowhere near what I wanted it was like pick from the stuff that's left. Very frustrating since my first order was great and after this one I wont be ordering from them again.

Resposta da Pinkcolada

Resposta da Pinkcolada
I like the pattern
I like the pattern! The material is comfortable and does not irritate my sensitive skin. The product suits my body like a glove.
Dissatisfied
It literally took a month and a half before these bathing suits showed up and I ordered them with 2-4 day shipping expecting to have them for a trip and was very disappointed. Only one of the bathing suits was cute and the others were just okay. I would not recommend this shop to any of my friends.
Took long to get package
Experience in general
Regarding the product itself - no issues here, good mix of colours, good quality and great sizing but regarding the customer service - God, the customer service is a mess and I mean, a BIG mess. You need to get very lucky in order to connect with a person from the customer service who can actually help you. I've experienced 3 representatives during 1 email exchange and 2 of the 3 were extremally rude, not responding and unhelpful. The 48-hours response rule is a crap one. Also a "message received by Pinkcolada" confirmation doesn't work properly. Sometimes you get it and sometimes you don't (I think that when you work with confirmation system, you should ALWAYS get it and not from time to time coz it's confusing). No phone nr to customer service doesn't make it easier either. Difficult to reach. So my points for improvements would be - THE CUSTOMER SERVICE !!!
Bottoms were a little snug and felt…
Bottoms were a little snug and felt that the quality could be better for the overall price of the suit
The swimsuits don’t fit well and the…
The swimsuits don’t fit well and the return policy is ridiculous
So comfortable and flattering!
I received the wrong item
I received the wrong item, I sent an email to customer service and have not received a response regarding the mistake. I paid for a top and bottom and was sent the wrong bottom.
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