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Pippeta Opiniões 160

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sent an item (unused and unopened) back to the company via royal mail. Item was delivered and have not received my refund and have made repeated attempts to get in contact with the company but have ha... Ver mais

Classificada 1 em 5 estrelas

Their website is so confusing. I ordered a breast pump replacements. Ended up having to do 3 orders as its so unclear, even the lady who called me agreed it was extremely confusion and they would make... Ver mais

Classificada 5 em 5 estrelas

Amazing, used this for my second baby. As I had a hand me down wire kit from a different brand during my first and hated pumping and felt like a cow having to pump near a plug socket in hospital or th... Ver mais

Classificada 5 em 5 estrelas

I chose the Pippeta breast pump whilst pregnant based on customer reviews. It is very reasonably priced compared to others on the market and does a great job. I am expressing and the pump has enabled... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de maternidade
  2. Loja para bebé

Escrito pela empresa

Pippeta is an award-winning mum-run Mother & Baby brand created to make feeding easier with products that are simple to use, simple to buy, and simple to get support for. It takes a village to raise a family. Think of us as your neighbours.

Free Lactation Support with EVERY pump purchase

Escrito pela empresa

We are parents, we understand!
As a mum run brand we understand the challenges and questions that come with pumping and that’s why we are the only brand to offer FREE lactation consultant support with every pump purchase. Let’s face it, it takes a village to raise a family, view us as your neighbours.

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

160 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

Sent an item (unused and unopened) back…

Sent an item (unused and unopened) back to the company via royal mail. Item was delivered and have not received my refund and have made repeated attempts to get in contact with the company but have had no response at all.

10 de março de 2026
Classificada 1 em 5 estrelas

Their website is so confusing

Their website is so confusing. I ordered a breast pump replacements. Ended up having to do 3 orders as its so unclear, even the lady who called me agreed it was extremely confusion and they would make it clearer. then I never received a refund for the stuff I had to send back. Ended up losing £75 after £200 on the pumps originally.

2 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Honestly amazing

Amazing, used this for my second baby. As I had a hand me down wire kit from a different brand during my first and hated pumping and felt like a cow having to pump near a plug socket in hospital or then used one that I had to do in the toilet which felt gross. The Pipetta only leaked once when I forgot I was wearing it and leaned right over. And I pumped in restaurants without anyone knowing. So so good!! I recommend it to all my pregnant and breastfeeding friends.

24 de março de 2026
Classificada 5 em 5 estrelas

I chose the Pippeta breast pump whilst…

I chose the Pippeta breast pump whilst pregnant based on customer reviews. It is very reasonably priced compared to others on the market and does a great job. I am expressing and the pump has enabled me to fully breastfeed this way. I bought extra parts after birth and they arrived promptly. Thank you Pippeta for offering a great breast pump!

23 de fevereiro de 2026
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Resposta da Pippeta

Thank you for your review, we are glad you chose Pippeta to be part of your feeding journey!

The Pippeta Team x

Classificada 5 em 5 estrelas

A great breast pump

A great breast pump, I bought it as my original pump broke, this is definitely an upgrade, easy to use, have used it at home and when out and about.

8 de março de 2026
Opinião espontânea
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Resposta da Pippeta

Thank you for taking the time to leave a review. We are so glad that Pippeta could be part of your feeding journey.

Classificada 4 em 5 estrelas

Love this pump

Love this pump! It is noisy, wish it had a lower sound. It has leaked on me a few times at the bottom and I’ve lost milk, the top electric part falls off at times which can be frustrating but other than that, it’s amazing. I was using the medela hand pump and this has changed the game.

17 de fevereiro de 2026
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Resposta da Pippeta

Thank you for your review. We are so glad to hear you love your pump! However, regarding the leaking issues and your motor, we’re keen to get this resolved for you as quickly as possible. Please do reach out to our customer service team, and we’ll prioritise getting this sorted for you.

The Pippeta Team x

Classificada 5 em 5 estrelas

Really happy with my Pippeta products

Really happy with my Pippeta products, I needed to ask customer service a question about which product would be best and the response was super quick. Loved the messaging in the box too which was nice.

20 de fevereiro de 2026
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Resposta da Pippeta

Thank you for your review, we are glad you chose Pippeta to be part of your feeding journey!

The Pippeta Team x

Classificada 5 em 5 estrelas

Great little pumps by Pippeta

Great little pumps by Pippeta, they have a been a life saver for me. Super convenient and very easy to use especially being a busy mom of 2, I take them everywhere with me. I use them in the car and train regularly. Suction is super good and consistent and the storage bags are very hand also. Would recommend to any new mum, so simply and easy to use. Don’t know how I would survive without my Pippeta pumps!

17 de fevereiro de 2026
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Resposta da Pippeta

Thank you so much for your review. We are glad you chose Pippeta to be part of your feeding journey!

The Pippeta Team x

Classificada 2 em 5 estrelas

Does the job but not the best

Does the job but not the best

prone to leaking and battery life isn't great. I'd recommend spending a bit more and going with another brand

9 de fevereiro de 2026
Opinião espontânea
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Resposta da Pippeta

Thank you for your review. We are sorry to hear you are experiencing issues with your pump, and we understand how frustrating that must be.

We’re keen to get this resolved for you as quickly as possible. Please do reach out to our customer service team or submit a warranty claim at your earliest convenience, and we’ll prioritise getting this sorted for you.

Warm regards
The Pippeta Team

Classificada 1 em 5 estrelas

Please do not purchase!!!

Absolutely awful experience with these breast pumps and I definitely definitely definitely would not recommend. If I could give no stars I would. The pump motors kept detaching from the cups. Any slight movement would detach the pumps. I chose these pumps for the convenience however I was left sitting and holding the pump motors in place. My daughter was on a weight management plan and I relied on pumping after feeding to give her a top up feed as requested by my midwife. It really affected my feeding journey and left me feeding her for longer and in situations which made me feel totally uncomfortable. They completely negated hands free pumping and I wish I never spent money on them and proceeded with a more reliable brand. The customer service I received was not helpful at all in my opinion and made me feel like I had to stick with the pumps. I asked for a refund multiple times but they insisted new sealing rings would sort the issue. They forgot to send the rings so I had to contact them AGAIN after waiting a week (they blamed ‘lost in transit’ I mean just admit you forgot to send them) all while I was without working pumps and it was having a huge effect on me personally as I was already stressed with the weight management plan. I tried the new rings and they still did not fix it. I had to fight for my money back which I felt was really bad customer service despite highlighting the struggle I was experiencing very early on. Customer service requested I send the pumps back but did not even send me a free returns label, but said I’d be refunded up to £3.90, I think I lost about £2 here which is small but this all added towards my view on poor customer service. I complained AGAIN after I received the refund email as I purchased the bundle package which included a pair of pumps, vitamin patches and storage bags. I was quite shocked that they’d been petty enough to only refund me for the pumps. Again adding towards my view of poor customer service. I suggested as a goodwill gesture after everything is been through, the constant back and fourth complaining, asking for my money back, trying new rings which they’d taken a week to send, spending time sending videos and contacting them while I could have been providing my daughter with better top up feeds with another brand that the least they could do was to refund all my money and allow me to keep the vitamin patches and bags as a goodwill and as an apology. However the response I received was basically ‘well the vitamin patches and storage bags are not faulty’. Honestly laughable and totally shocked me that there is customer service out there that exists like this. Breast feeding, having a new baby and the very little time new mums have is precious and I should not have spent our first few months complaining, feeling frustrated and receiving in my opinion rude replies. Your 30 day warranty is to put it politely, completely inconsiderate as the breast pumps are an electrical item not a piece of clothing. Honestly girls please do not listen to the good reviews like I did and go for a reliable brand!!!!

10 de novembro de 2025
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Resposta da Pippeta

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and completely understand how frustrating and upsetting this must have been.

Our intention from the beginning was to resolve the issue as quickly as possible. When detachment concerns are reported, the most common cause is related to the sealing rings, which is why we arranged to send replacements immediately. The replacement rings were dispatched the same day; however, they were lost in transit, which is unfortunately out of our control. As soon as we became aware of this, we sent another set straight away. We fully appreciate how inconvenient that delay must have been for you, and we are sorry that this solution did not resolve the issue in your case. It was never our intention for you to feel unsupported.

As you requested a refund, we needed the pumps returned so that we could properly investigate the fault. This helps us identify any potential product issues and prevent similar situations in the future. Once the pumps were received and the inspection completed, we processed a full refund for the pump cost immediately.

With regard to the other items in the bundle (the vitamin patches and storage bags), these products were not reported as faulty. Under consumer rights, refunds apply to faulty goods, which is why these items were not automatically refunded. We understand this may have been disappointing, and we apologise for any frustration this caused.

Classificada 5 em 5 estrelas

great products!

im really impressed by the weaning products, they are great quality and perfect for babies and toddlers. the bottles are fab too, they are the only bottles my baby will drink from!

12 de dezembro de 2025
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Resposta da Pippeta

Hi Lacey,

Thank you for your review, we are glad you chose Pippeta to be part of your feeding journey!

The Pippeta Team x

Classificada 5 em 5 estrelas

I am very happy with my new products…

I am very happy with my new products from Pippeta ,they are really good quality and the suction on the bowl and plate is fab ! Will definitely be purchasing from here again .

27 de dezembro de 2025
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Resposta da Pippeta

Hi Mila,

Thank you for taking the time to leave a review. We are so glad to hear you love your products!

The Pippeta Team x

Classificada 5 em 5 estrelas

Adore this brand

Adore this brand! Their breast pumps are incredible and work so well for me. Customer service is also so friendly and helpful, would recommend this brand to anyone breastfeeding!

16 de fevereiro de 2026
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Resposta da Pippeta

Hi Ruby,

Thank you for your review. We are so glad you chose Pippeta to be part of your feeding journey!

The Pippeta Team x

Classificada 5 em 5 estrelas

Love my pumps

Love my pumps, and breast milk storage bags, they are amazing! Would recommend!

12 de fevereiro de 2026
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Resposta da Pippeta

Hi Izzy,

Thank you for taking the time to leave a review. We’re delighted that Pippeta has been part of your breastfeeding journey, and you love your products.

The Pippeta Team x

Classificada 5 em 5 estrelas

Excellent customer service and support

Have always received excellent customer support and service whenever I have reached out to Pipetta.

26 de janeiro de 2026
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Resposta da Pippeta

Thank you so much for taking the time to leave a review, so glad Pippeta could be part of your journey.
Team Pippeta x

Classificada 1 em 5 estrelas

Don’t bother, leaks and noisy !!

I was really hopeful about these pumps but unfortunately they are the worse!

I am constantly losing milk due to leakage, I messaged customer service and was told it was incorrect flange size, it is not . I even got measured by lactation consultant to check.

As a person who is just enougher, every drop of milk counts.

To be told it’s just because I must have measured incorrectly is extremely dissapointing .

I wouldn’t reccomend these pumps to anyone, clearly issue with them. That’s being ignored and told it’s me that’s the problem!

Also not silent , very loud!

Waste of money !

20 de janeiro de 2026
Opinião espontânea
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Resposta da Pippeta

Hello Chelsey,

Thank you for taking the time to leave a review.

We’re sorry that you felt flange sizing was suggested as the cause of the issue. I’ve reviewed your email thread and can see that our customer service team provided a list of possible reasons for the pump leaking within a single email, with flange sizing being just one of them.

As you’ve mentioned that you’ve been professionally measured and are confident your flange size is correct, it does sound like the cause may be one of the other factors discussed. We would really like the opportunity to help you resolve this, as Pippeta pumps are designed to be leak-free. For this reason, we were sad to see a one-star review while we are still actively trying to support you.

We also attempted to contact you by phone today, as we feel this may be the quickest way to help resolve the issue for you. Please do get back in touch with us when convenient so we can continue to support you.

As a mum-run brand, support is at the heart of everything we do.

Team Pippeta x

Classificada 1 em 5 estrelas

More hassle than it's worth

More hassle than it's worth, faulty motor, suction and parts constantly leaked

11 de janeiro de 2026
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Resposta da Pippeta

Hello,

Thank you for taking the time to leave a review.

We’re sorry that you didn’t get on with your breast pump. I’ve reviewed your email thread and can see that this has now been resolved.

As a mum-run brand, support is at the heart of everything we do.

Team Pippeta x

Classificada 3 em 5 estrelas

Difficult to move around with it

Difficult to move around with it. Also some parts get lose once sterilised

2 de fevereiro de 2026
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Resposta da Pippeta

Hi Yukta,

Thank you so much for taking the time to share your feedback. We’re really sorry to hear that you found it difficult to move around with your Pippeta Handsfree Breast Pump and that some parts felt loose after sterilising. That’s definitely not the experience we want for any of our customers.

Our pumps are designed to be lightweight and hands-free so you can express milk while you get things done, and many mums find they can wear them discreetly inside their bra for better mobility. However, we understand that everyone’s body and preferences are different, and finding the best fit and setup can sometimes take a little time and adjustment.

With regards to the parts after sterilising, all components that contact breast milk should be disassembled before cleaning and sterilisation, and we recommend following the temperature guidance in our instructions (e.g., not exceeding certain heat levels and keeping the motor unit out of direct washing/sterilising). It can also help to check that each piece is correctly aligned when reassembling, as this ensures a secure fit and maintains suction performance. I can see that your pump was purchased in November 2025, depending on the amount of usage the breast pump, it may be the case you need to replace your valves and diaphragms.

If you’re still experiencing issues, we’d love the chance to help further, whether that’s advice on setup, replacement seals, or tips to make moving around easier with your pump. Please feel free to reach out to our team at hello@pippeta.co.uk and we’ll do everything we can to make this right.

Thanks again for your honest review.

Team Pippeta. x

Classificada 5 em 5 estrelas

power patch

great product and reliable delivery. Genuinely believe I have kept my hair from these patches! can definitely feel a difference in my energy levels when i have a patch on

26 de janeiro de 2026
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Resposta da Pippeta

Thank you so much for taking the time to leave a review. We are so glad that you chose Pippeta to be part of your journey.

x

Classificada 5 em 5 estrelas

Good product

As described, on time, good quality

26 de janeiro de 2026
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Resposta da Pippeta

Thank you so much for taking the time to leave a review, we are so glad you chose Pippeta to be part of your feeding journey.

If you need anything from us, please do reach out.

Team Pippeta x

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