plankandbeam.com Opiniões 12

My mom ordered a bunch of furniture from Plank and Beam. She heard about them from a ChatGPT query. So, she ordered and then had a ton of regrets. Was it too good to be true? Did she click through an email? Was it a scam? Why was it hard to find info about the company of their web site? Then I looked here and saw the negative reviews. So, she wrote in to their email and cancelled the order. At first, we got a ‘maybe’ email - saying it depended on order status. Then we promptly got an email saying the order was cancelled. I told my mom to double check with her cc company. She didn’t. Then one pice of the furniture showed up. My mom tried to refuse delivery with FedEx, but they wouldn’t take it back. So, she went back to customer service at Plank and Beam, and they were wonderful. Said to keep it, donate it, whatever. Obviously it wasn’t worth the cost to ship it back, but they handled it all with class, professionalism and customer focus. Since most come to TrustPilot to share negative experiences, I wanted to give them a shout out for the positive. And, my mom confirmed the charge was reversed.

I wish there was an option for zero stars. BUYER BEWARE. I ordered a dresser for my guest room well in advance of my out of town guests arrival. The company couldn’t have made communication about the delivery date more confusing. The dresser was very difficult to put together. 5 hours into it, I realized the pieces didn’t fit because they were defective. I called customer service and asked to return for a full refund. The company refused and insisted on sending a new dresser, and made it clear that disposal of the first dresser was “on them”. The new dresser arrived at my door, and when I called to make arrangements for the first dresser to be picked up, I was told that they “don’t offer that service”. I am 66 years old and five ft tall; I have no way to dispose of this crappy furniture. Take my advice; SHOP ELSEWHERE!!! I wish I had. They’ll lie to you just to get you to go away.

Really disappointed with the item and the lack of customer service. Purchased the frame due to its advertised “easy assembly.” However after hours of trying to put together the headboard, I ended up having to hire a contractor to help build the bed frame despite having built multiple furniture items by myself. The contractor also noted how poorly designed the bed was and also had difficulty putting the bed together. I contacted customer service and they still have not helped me resolve this problem after 2 weeks. Do not recommend purchasing from this site.

in today's world of logistics, any company that cannot control or care to control its products right up to the front door delivery & just washes its hand once is product is handed off to a delivery company, is one I'd rather not ever to business with again. Recent purchase of a bed frame, delivery partner was FedEx, which missed 8 delivery windows over the course of 3 days & I changed my schedule to be available for delivery. P & B customer service? sorry, we cannot tell you where your order is & here's a Fedex website, find it yourself, any delivery issues, take it up w them. Then it has the unmitigated gall to ask me how "Brian" handled my service request. I think that question answered itself but P&B is too tone-deaf to read the room. I was making my 1st purchase w P&B, to outfit 2 teen girl bedrooms, this was my test purchase, if had gone well, other furniture pieces would be ordered, no longer. P&B emails? straight to junk mail & unsubscribe me, post-haste.

I purchased a bed, nightstand and dresser. Two of the pieces arrived damaged and the third piece full-size bed had some screws that were too short to attach the support beam to the middle of the bed. Shanell with Customer Service was incapable of understanding when I sent a picture showing the bolt being too short that it indeed was too short. After many many emails back-and-forth, they replaced the nightstand and the dresser and send me one bolt assembly for the bed it needed 2. The replacement nightstand was also damaged and they offered me a new one or a refund. I chose the refund. The replacement dresser was in good order except for an area where the stain wasn’t right. I chose to keep that dresser because I was just too damn tired of dealing with this company. They say that their products are solid wood, and that is not the case. There is particleboard and laminate incorporated into the furniture. The headboard on my bed was particleboard with thin laminate. The dresser was mostly solid wood, but the entire back was particleboard, and the bottoms of the drawers were two. The sides in the back of the drawers were not finished. I would not purchase from them again. Their furniture is manufactured in Vietnam and their headquarters is in South Carolina. I wish I could add pictures so that you could see the issues I had.

This was a great experience for me. I love the quality of real wood, the price and the customer service. I’m 83 and put the 3 door media console together by myself. The instructions were excellent and all the pieces and connectors were identified. I’m beyond pleased.

Item arrived damage and despite reaching out multiple times through their return request form no one responded. Their customer service is nonexistent - worse than terrible. I DO NOT recommend buying anything from this company. I'd give zero stars if possible. Poor quality all around.

Plank and Beam has not replied to my email. As a result, their customer service is the worst I have ever experienced. Do not buy from Plank and Beam.

I assembled the rustic full-size bed and it looks new overall. However, a few pieces of wood had minor damage when I received them. Also, a few of the screw holes made by the manufacturer was flawed, so the screw would not fit properly. Because of this, I drilled a new hole to attach the bed panel correctly and lightly sanded the area. The bed is fully assembled and stable, and the modification is minor.

Additionally, Additionally, the middle bed panel did not have two supports, so I installed two support legs under the center panel to provide better stability. The bed is fully assembled, sturdy, and the modifications are minor. Overall, in my opinion, the product deserves about 3.5 out of 5 stars.

Terrible quality and even worse customer service! If you attempt to return they offer you a discount to keep them, and then attempt to scare you with the shipping cost…

I bought 4 bunk beds for a hunting camp, assembled one, and it was immediately evedent that these beds are not fit for adults. The bed rocked and swayed with a light adult, the wood was so soft it dented by just a step. We immediately packed the bed back up in the factory box and wrap and yet my charge for not likeing the sub par quality product, almost $400!

There is a lot of cheap metal bunks on the internet, for a fraction of the cost of these. If your going to buy a low quality bed, might as well save yourself about $500 and get one of those!

I ordered two consoles from Plank and Beam, but decided to return them because the console tops looked terrible and not like the photos on the website. I'm still trying to send them back even though the return will cost $85, but it's impossible to reach them by phone. I've tried three times only to wait 20 mins on hold then to be dropped/hung up on each time. By email, it's been equally frustrating as I'm told to print the pre-paid (by me) return labels that they never actually attach in the email. My guess is they're hoping I'll give up and keep their very subpar products. I will never buy from them again. Lesson learned the hard way.

I ordered a bed, which the website would be delivered by 11/13. After I finished purchasing, the delivery timeline shifted out a week. When I opened the box, it was missing hardware. The customer support/replacement parts team was in no hurry to replace the parts, so I have to wait another week to put the bed together.

Also the bed itself was scratched when I opened the box, and I told the service team this, and they didn't respond.

Three of five tables we ordered looked beautiful upon assembly. In 2 months time, the developed hairline cracks across the top that continued to expand to 1/2 in crevices. The company sent a replacement end table when I noticed the first table cracking and the replacement arrived in the same cracked condition. I foolishly went by the reviews on their website instead of using random reviews which cite many customers experiencing the same issue. Huge waste of time and money. Not recommended.