Took delivery of 18 beautifully mate pebble handles today - each in a sealed little box, packed in a big box with each component including the screw individually wrapped in pretty branded tissue paper... Ver mais
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Leia as opiniões dos outros
Very easy to use website, great products and good prices. Only slight negative (and not worth deducting a star for!) is that there's no contact phone number or live chat facility that would be useful... Ver mais
I cannot rave about this company enough. I desperately wanted some unique handles for a large set of cupboards I was renovating and had spent months searching something that would match my bobbin desi... Ver mais
Excellent service from Plank Hardware. I bought kitchen cabinet knobs from Plank but a couple of months later needed another one .. and found they had been discontinued. I asked whether there was mayb... Ver mais
Informações sobre a empresa
- Decoração e Design de Interiores
- Loja self-service
- Acessórios para móveis
- Loja de hardware
- Loja de móveis para cozinha
Escrito pela empresa
Plank Hardware was created for those who won’t compromise on their Pinterest #interiorgoals. We design stylish hardware products in high quality materials, and offer them to you for a pretty fair price — premium, grid-worthy finishing touches that don’t cost a fortune. What's more, we’re on a mission to inspire a generation of kick-ass DIYers. Sick of that hand-me-down wardrobe? Hack it. Unhappy with your kitchen hardware? Tweak it. Say no to mediocre metalwork — roll up your sleeves, dial up your creativity and make that mood board you’ve manifested a reality.
Informações de contacto
Reino Unido
- plankhardware.com
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Experience
The website was great, product was easy to order. It was delivered from UK to US in 7 days.
Most important, the product is first class and well worth the price.
24 de abril de 2024
I never received the product
25 de abril de 2024
Resposta da Plank Hardware
Hi Shane,
Thanks so much for your review.
I can see from the tracking details your order is in transit. Feel free to reach out to us at talk@plankhardware.com if you'd like to discuss further.
Very best,
Georgia @ Plank
Resposta da Plank Hardware
Hi Christina,
Thanks so much for your review.
Our standard delivery times to the US are 5-10 business days. I can see your order was delivered on 6th May within the shipping window however we appreciate you might have liked it sooner.
Do let us know if you have any questions about shipping on future orders.
Best,
Georgia @ Plank
Solid Grips
The handles are solid brass and well made. Installed over 50 of them without defects. Super nice support person.
26 de abril de 2024
Lovely quality antique brass finish so…
Lovely quality antique brass finish so much nicer than other finishes we tried from different companies
3 de abril de 2024
My package wasn’t delivered by USPS
My package wasn’t delivered by USPS. USPS never uses of package lockers with key at the mailboxes instead puts package supposedly in a large cage. I can’t locate the package anywhere. USPS deliveries aren’t recommended.
15 de abril de 2024
Resposta da Plank Hardware
Hi Shannon,
Thanks so much for your review.
So sorry to hear your package has been mis-delivered. I've just replied to your email to get this resolved and a replacement sent to you ASAP.
Best,
Georgia @ Plank
This is my second purchase from Plank
This is my second purchase from Plank. The design is so cute and the color choices, inspiring! I will them in my kitchen remodel as well.
19 de abril de 2024
Great products and fast delivery
Great products and fast delivery. What’s not to like
16 de abril de 2024
Great selection of products and they…
Great selection of products and they are all great quality too. Items were on backorder but they arrived ahead of schedule, well packaged.
Easy to fit.
Customer service team were also very helpful.
20 de março de 2024
Lovely handles for our new fitted…
Lovely handles for our new fitted cupboards in our lounge. Great quality, very weighty, delivered quickly & beautifully packaged. Third purchase from Plank & would definitely recommend
15 de abril de 2024
Very impressed
Very impressed. Loved the way they used totally recyclable packaging.
11 de abril de 2024
The door handle bar is gorgeous but the…
The door handle bar is gorgeous but the screws supplied were far too small for the size handle so we had to buy additional screws. For the cost I would expect the right screws / fittings to be supplied with the product
9 de abril de 2024
Resposta da Plank Hardware
Hi Laura,
Thanks so much for ordering with us. Great to hear you love your handle.
We supply industry standard M4 25mm screws with our handles, however do have longer screw options available if you need them for future orders. Feel free to drop us a message if you have any screw queries in the future.
Georgia @ Plank
Great company
Arrived quickly, very well packaged, all round great experience. Would recommend!
8 de abril de 2024
Things happen, its how you respond.
We got off to a rough start on a project. While I was not super satisfied with the initial staff, Margot was super helpful and gave me a genuine feeling of care and appreciation for business. It takes a lot of corporate integrity to make things right and I appreciate that.
7 de abril de 2024
Resposta da Plank Hardware
Hi Tomer,
So sorry to hear you weren't happy with our service provided while your order was held up in customs.
While it is out of our control when a parcel is being held up, we aim to do everything we can to assist with the release of an order. As discussed, we escalated the issue with DHL and provided yourself and DHL with any relevant documentation needed for this. I can see your order arrived within the shipping window of 7 business days, however I appreciate you would have liked it sooner.
If you need any help setting up a return for your order, please do let me know.
Georgia @ Plank
Trade samples
Providing ‘trade’ with samples has been great, thank you! They have already generated two client orders within days of receiving them..
8 de abril de 2024
My experience was great
My experience was great !
The only inconvenience was the customs, they put our package on hold but I had great help from you
3 de abril de 2024
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