Planning By Design Opiniões 

311
•
TrustScore: 4.5 em 5

4,3

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Classificada 5 em 5 estrelas

I contacted planning by design with a dropped kerb issue. I had a really difficult time doing it by myself and I was assisted from the beginning all the way up until the end and I couldn’t fault the s... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I have just been granted planning permission and I am thrilled. Thanks to Planning By Design for their hard work; I really appreciate it.

Classificada 5 em 5 estrelas

Planning by design did a fantastic job for me so far. They are a very professional team and highly competitive in price, work experience and ethics. They don’t take no for an answer they follow up the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service made every thing so easy, explained all the aspects of the planning in language we could understand really good and friendly staff Joanne and Aaron couldn't do enough. the case they buil... Ver mais

A empresa respondeu


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

311 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

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4,3

Todas as opiniões

(311)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Service

I used planning for design and found their service to be of a very high standard. Helped us get permission for a children's home.
Would definitely recommend

3 de novembro de 2025
Opinião espontânea
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Resposta da Planning By Design

Hi Aftab, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

After receiving a refusal on my…

After receiving a refusal on my planning application, I felt completely overwhelmed. Planning by Design stepped in and made the whole appeal process so much less stressful. They were patient, knowledgeable, and incredibly supportive from start to finish.
I’m very grateful for their help and would highly recommend them to others.

1 de dezembro de 2025
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Resposta da Planning By Design

Hi Winnie, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval by appeal following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Planning by design is a very good…

Planning by design is a very good company to work with. The team are very helpful, supportive, informative and quick to respond to questions. They are very open and honest, no hidden agenda.

27 de novembro de 2025
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Resposta da Planning By Design

Thank you so much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Excellent Preplanning Advice

Preplanning assessment was excellent- the advise was clear, meaning we know there is a good likelihood of ourcscheme getting planning permission. Quote was also clear and detailed.

17 de novembro de 2025
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Resposta da Planning By Design

Thank you so much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Professional and Fast

We had an excellent experience with Planning By Design.
Their service was fast, efficient and professional.
Their advice was honest and explained thoroughly to us, we were encouraged to ask questions so didn’t feel rushed, and this was also followed up with a full feasibility report.
Would definitely use their services in the future, great value.

19 de novembro de 2025
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Resposta da Planning By Design

Hi Sue, thank you so much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

I had an excellent experience working…

I had an excellent experience working with Planning by Design for a conversion of existing garage and erection of a first floor extension above the garage for a room. Their professionalism and attention to detail were evident throughout the process, and the architectural drawings were prepared to an exceptionally high standard and ultimately approved without issue.

A special mention must go to Josh, who showed remarkable patience and persistence in working with the council. He handled the back-and-forth with determination, never giving up until the approvals were secured. Alongside him, Paulina, the architect, worked tirelessly and closely with Josh to refine the drawings and ensure every detail was right. Their collaboration was outstanding and led to a brilliant outcome.

This combination of technical excellence and genuine commitment made the whole journey smooth and reassuring. I would highly recommend Planning by Design to anyone seeking reliable, high-quality architectural services backed by a brilliant team that truly cares about delivering results.

Thank you to the team, once again.

21 de novembro de 2025
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Resposta da Planning By Design

Thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Really good experience

Really good experience - quick and proactive. Easy to talk with their 'expert' regarding our building project. They soon sent a detailed response to the initial questions and gave a comprehensive quote for the next steps which really helped :)

3 de outubro de 2025
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Resposta da Planning By Design

Hi John, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Excellent professional service promptly delivered

We were unsure as to how best to approach our planning application as we were doing it for the first time. Planning by Design guided us through the whole process, they responded promptly with expert advice and explanation throughout. The document submitted to the council was very professionally compiled and presented and when the council emailed Planning by Design with questions or requests their emails were quickly forwarded to us with a note setting out exactly what was required. Planning by Design delivered an excellent, personable, value for money, professional service promptly. A successful one too as we obtained our planning permission. We will certainly now use them for our building control drawings. Recommended.

6 de novembro de 2025
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Resposta da Planning By Design

Hi Steve and Julie, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 1 em 5 estrelas

My advice to anyone reading this

My advice to anyone reading this. Just stay away. I wish I’d read the reviews before paying. Process hasn’t even finished yet and already it’s been very costly which they fail to mention to you. Want to speak to your architect? More money. Want your architect to come out to your property? More money. Submit application? More money. This has been very stressful and I haven’t even mentioned half of it. The 1 star reviews are real.

17 de outubro de 2025
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Resposta da Planning By Design

Hi Junaid, we’re sorry you feel this way, your claims are false and aim to cause harm to a business that prides itself on providing a 5* service at unbeatable prices, as the rest of our reviews and the Trustpilot AI review summary clearly show. 4.6 out of 5 stars based on 245 reviews.

To Clarify:

• You purchased a fixed-fee package covering drawings, a planning statement, and application submission & management. That work was delivered and approved by you, after which you asked us to submit the application.

• As stated clearly on both your quote and invoice, the planning authority’s application fee is not included in our fee and is paid by you directly to the council on submission (a standard industry arrangement). We also reiterated this by email before and after submission.

• Your package includes one design revision at no cost; further design changes or optional phone design consultations are chargeable, exactly as set out in the documents you signed.

We aim to be transparent and helpful at every step — that’s why our docs explain council fees, timelines, and revision policy up front. If you’d like us to keep progressing your application or you need anything clarified, we’re here to help.

Classificada 5 em 5 estrelas

Great service

Great service , simple to deal with, got all my planning passed for my Cabin Airbnb

7 de novembro de 2025
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Resposta da Planning By Design

Hi Kevin, thank you very much for choosing Planning By Design and for your kind words, it really means a lot to us.

We are delighted to have helped you secure planning approval following a smooth process.

Of course, if you have any further questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Helpful and knowledgable

I found Planning by Design really friendly and helpful throughout the process. They took the time to understand my situation and gave clear, balanced advice without any pressure. Even though I didn’t go ahead with any further work, they helped me make the right decision for my circumstances and I really appreciated their honesty and guidance. Would happily recommend them for their professionalism and genuine approach.

28 de outubro de 2025
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Resposta da Planning By Design

Hi Paul, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 1 em 5 estrelas

Web based service

We used Planning By Design to plan an extension (permitted development) to a domestic dwelling.

I WOULD NOT RECCOMMEND THIS COMPANY

They do not make in person visits as default and expect you to make all your own measurements. These should be done by a professional with the proper (laser) equipment - no matter how good you think you are this should be done by the person drawing the plans for accuracy and accountability.

They do not take account of building regs or drainage/foundation requirements in their initial planning stages, even though these can have a fundamental impact on the overall design.

They offer paid incentives for positive reviews (£20 amazon vouchers), when we questioned this policy they decided to "review our account" and tried to charge us an extra £200 for "design changes" - all of which were actually their errors.

In our case, we got our permitted development permission, but we are having to go through everything again with a local designer, and consider more accurate measurements, details that were missed, and things like utility requirements.

If we had just gone with a local architect/planner in the first place we could have got more accurate plans, and considered all the complicating factors as we decided what we wanted.

Even if it costs more it is better to go with a local professional who knows the area and will visit the site as default. They can ensure their plans are accurate and talk you through any potential complications.

I feel like I wasted my money and time by going with planning by design, yes I got the permissions required, but nothing was looked at properly or in detail by professionals.

I have learnt from my expensive mistake, make sure you don't make the same mistake!

13 de outubro de 2025
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Resposta da Planning By Design

Hi Tim, thanks for taking the time to share detailed feedback. We're delighted to have helped you secure planning approval for your project.

For clarity on how our service works: your quote set out a remote survey with full planning-stage drawings (existing/proposed plans, elevations, site/block plans) plus a planning statement, application preparation, submission and management.

A site visit wasn't required or included as standard, but could have been arranged for an additional fee had you requested this.

We only submit once a client has seen and approved the drawings and statement(s). In your case, designs were prepared promptly, then approved, and the application was lodged and later granted.

On “conflicting guidance”: planning is a legal process, and different LPAs can interpret elements of policy or PD criteria differently, especially where site specifics (levels, drainage runs, measurements) are still being confirmed. Where councils delay or re-assign officers mid-stream, we follow up to keep things moving, as we did for you.

On building regulations: planning/LDC and building control are separate regimes. Our quote and terms explain that building regulations drawings/calculations and any third-party specialist inputs are outside the planning-stage scope and quoted separately if you wish to proceed to that stage.

We genuinely appreciate your feedback, and of course, if you would like help with anything further such as building regualtions please do let us know and we'll be happy to help.

Classificada 5 em 5 estrelas

Exceptional Pre-Application Service for House Purchase

I recently engaged Planning by Design to assist with the pre-application planning process for a house I was in the process of buying, and I cannot recommend them highly enough.

From the very first contact, the team was professional, extremely responsive, and demonstrated a deep knowledge of the local planning landscape. Our assigned Town Planner was fantastic—they provided clear, practical, and honest guidance on the feasibility of the changes we planned for the property.

The pre-application advice report we received was thorough, easy to understand, and perfectly outlined the risks and opportunities before we committed to the purchase and a full planning application. This level of clarity significantly reduced our stress and gave us the confidence needed to move forward.

If you are buying a house and need expert clarity on its planning potential, using Planning by Design for the pre-application stage is an invaluable investment. They were efficient, knowledgeable, and delivered a high-quality service that exceeded our expectations.

20 de setembro de 2025
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Resposta da Planning By Design

Hi Abel, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Very Professional

Very Professional, Informative and Helpful Company to work with .
I have used Planning By Design to help me get the planning permission for my Projects, couple of times ,
In both Applications, they were wonderfully helpful and most of all , with a positive outcome!

Silas , Abigail, Cara , all of them are great people to work and get the result .
If they cannot do it nobody can .

I will definitely work with them and I can comfortably recommend Planning By Design.
Thanks a lot
Ramo
Alps Properties Ltd.

13 de outubro de 2025
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Resposta da Planning By Design

Hi Ram, thank you very much for choosing Planning By Design and for sharing such a glowing review of your experience, it really means a lot to us.

We are delighted to have helped you secure planning approval for your project(s) following a smooth process.

Of course, if you have any further questions or need help with anything else in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Highly recommend!

Highly recommend!

I recently considered converting a property from commercial to residential use and needed some pre-planning advice. I found this company online, and Kim, the agent I dealt with, was absolutely amazing — a real credit to the business.
The appraisal carried out by the team was thorough, well-documented, and very informative.
Although I didn’t end up purchasing the property, I’ll definitely be using this team for any future property planning needs.

1 de outubro de 2025
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Resposta da Planning By Design

Hi Jon, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Highly Recommended Planning Advice Service

We contacted Planning by Design for planning advice and were very impressed with the service throughout. The whole team was helpful, professional, and responsive at every stage. Our town planner was local and highly knowledgeable, which gave us confidence that all advice was tailored to our area and circumstances.

The process was clearly explained and well managed, allowing us to make fully informed decisions with all the relevant information at hand, and without any surprises or delays. The cost was competitive and excellent value for the quality of service provided.

Highly recommended for anyone seeking clear, expert guidance on planning matters.

31 de julho de 2025
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Resposta da Planning By Design

Thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Garage conversion

Aaron and the rest of the team at Planning By Design provided an excellent service throughout the process, from the initial planning report, architect drawings, through to the submission and overseeing the planning application.
Even though the project itself is small architecturally, the location of the garage made it tricky to navigate, especially with it being next to a conservation area as well as being in flood risk zone 3.
Without Aaron's guidance, I would have pulled out of the planning application after receiving the flood risk report. Thankfully, Aaron convinced us to move ahead as planned, and we got planning approval to convert the garage into a self contained "granny" annexe.
We are delighted with this outcome. And very happy with the experience we had working with Planning by Design. I plan to use them again for any future projects that require planning approval, as well as recommend their services to friends and family.

4 de agosto de 2025
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Resposta da Planning By Design

Hi Moriah, thank you very much for choosing Planning By Design and for your kind words, it really means a lot to us.

We are delighted to have helped you secure planning approval, especially given the complexity.

Of course, if you have any further questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

They done everything had no stress and…

They done everything had no stress and always helpfull if need assistance

2 de outubro de 2025
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Resposta da Planning By Design

Hi Dean, thank you very much for choosing Planning By Design, and for your kind words; it really does mean a lot.

We are delighted to have helped you secure planning approval following a smooth process.

If you have any further questions or need help with anything in the future, please don't hesitate to let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Amazing

Very good experience. Presented various options for our extension and created planning drawings very quickly and planning was approved shortly after. Highly recommended. I will be using again.

30 de setembro de 2025
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Resposta da Planning By Design

Hi Chris, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

Classificada 5 em 5 estrelas

Very professional Services

Very professional Services,
Highly Recommend Organisation

29 de setembro de 2025
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Resposta da Planning By Design

Hi Shah, thank you very much for choosing Planning By Design and for your feedback.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

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