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3,6
15 opiniões
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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After suffering years with a bone-on-bone knee, I tried Juicy Joint, and within a few days, I could feel the difference. The pain was less, and I could actually straighten my leg for the first time in a long time! JJ is a game-changer for me!
Great product and fast shipping! My husband and I both take daily and swear by the results!
Prior to using this: Tylenol 2x per day + Lidocaine.
~ 5 week later - free of Tylenol
For 3 herniated disc + 2 impacted.
This stuff works! Back is an issue due to a career in EMS. Tried this,honestly expecting to be disappointed but it really worked. Haven't felt this good in years, I would seriously consider giving this a try if you live with back pain everyday.
I appreciate that this company makes all natural products, and the thought that goes into each ingredient and each product, that is hard to come by, and the fact that the products I have used actually work, I am completely amazed at the difference that Juicy Joint and Brain Nectar, have made for me! I would also like to try the Energy Supplement and the Ache Cream. Thank You!
The product works it has helped my lower back pain and my body feel better.
This stuff could even be dangerous. I got covid like symptoms synonymously with taking it. Working on getting better after six weeks. I strongly advise against it.
Resposta da Plantsbasically
Hi, thanks for sharing this and we're really sorry to hear you've been feeling unwell. Your health comes first and we take this kind of feedback seriously.
To be transparent, Juicy Joint Extract is made from botanical ingredients that have been used safely for a very long time, and our formula is third-party lab tested for purity and safety. That said, we would never want to dismiss what you experienced, and we'd encourage you to continue working with your doctor to get to the bottom of what's going on.
We'd love the chance to connect with you directly. Please reach out to us and we'll make sure you're taken care of, including a full refund under our 365-day guarantee. You can email us anytime.
Wishing you a speedy recovery.
I’m honestly surprised by some of the low ratings here. Did I have a shipping issue? Yes — with my first order. But I just received my second order and it arrived flawlessly.
For me, shipping is secondary to whether the product actually works. The real question is: does it help? In my case, the answer is yes. I have two bulging discs and one herniated disc, so I was definitely skeptical at first.
I’ll admit, the taste isn’t great (the Meadowsweet gives it a pretty bitter flavor). But about halfway through my second bottle, I started to realize that my back was feeling noticeably better — incredibly good, actually.
Now, as I’m about to start my third bottle, I’ve learned to embrace the bitterness because it’s worth it. If it means more pain-free days, I’m all for it. Thanks!
I’ve been a fairly loyal customer for about 5 years, since BEFORE the pandemic and this past 6 months has been rough. The company takes my money, doesn’t fulfill orders, and is full of excuses. When I went to cancel my subscription, they have videos and offers for discounts that are worthless when the company doesn’t fulfill its orders.
I don’t know what’s happened to this company - if some venture capital people (or other “owners” that think they know how to do business got involved and changed things, but something happened and that new element has RUINED this company.
I even got my wife on board and we were both feeling great until we ran out of juicy joint, the energy and immune support tinctures. We’ll find replacements elsewhere — they often cost way less money, so I guess there’s that. But it’s the endless lies of “it’ll ship next week” while advertising new shipments received, but mine never goes out. Waiting more than a month and I’m done with this company.
Resposta da Plantsbasically
Hey! We really appreciate you sharing this, and honestly, we appreciate YOU — five years is a long time and we don't take that lightly.
We hear you loud and clear. The fulfillment delays have been unacceptable, and we completely understand your frustration. You and your wife deserve to have the products you love show up when they're supposed to — full stop.
We've been working through some growing pains behind the scenes, but that's our problem to solve, not yours to deal with. We'd really love the opportunity to make this right for you personally. Could you send us a message at orders@plantsbasically.com? We want to take care of you.
Thank you for keeping it real with us. We hope this isn't goodbye. 💚
It took over 1 month to receive the product. It tastes absolutely disgusting. The tincture is basically herbs in vodka. 40% cane alcohol. I feel tricked. I have NEVER seen a supplement have alcohol and it's not obvious that it contains it.
Resposta da Plantsbasically
Hey! We hear you, and we're sorry for the long wait on shipping — that's not okay and we're working hard to improve our fulfillment times.
Regarding the alcohol — we get it, it can definitely be a surprise! Tinctures are actually a specific type of herbal supplement that by definition use alcohol as the extraction method. It's the gold standard in herbalism because alcohol pulls out plant compounds that water alone can't. Most tincture brands use a similar process, but we understand that if you were expecting something more like a flavored drop or syrup, this would feel very different.
We should do a better job of setting that expectation, and we appreciate you flagging it. If you'd like to give it another shot, try adding your dose to warm water or tea — it takes the edge off significantly!
Please reach out to us directly at orders@plantsbasically.com so we can make things right. 💚
It’s been four weeks I haven’t received my order and it’s so embarrassing, this is site is fake site. Do not buy from them
Resposta da Plantsbasically
Hi there — we're really sorry about the delay on your order. We completely understand the frustration of waiting four weeks, and we want you to know that we are absolutely a real business with real products and real people behind it.
We've been experiencing some fulfillment delays that we're actively working to resolve, but that's no excuse for leaving you in the dark. We want to get this sorted for you right away.
Please reach out to us directly at orders@plantsbasically.com with your order number and we'll personally make sure your order is taken care of. 💚
Product back orders without any notice. 3 werks to ship? Then 2 weeks?
Resposta da Plantsbasically
Hi there — you're absolutely right, and we apologize. You should have been notified upfront about any backorder delays instead of getting the runaround on shipping timelines. That's on us.
We're working on improving our communication so customers know exactly what to expect before they order. In the meantime, we'd love to look into your order and make things right.
Please send us your order details at orders@plantsbasically.com and we'll get back to you personally. 💚
The dropper off the bottle wasn't working. I was told the manufacturer end up putting too much of 1 ingredient, so you offered to send another one free of charge but now told we're on a waiting list??
I've finished 1 bottle which approximately lasted 4/5 weeks. I not felt any positive progress on my sciatica even when Ive increased my dose to 3 times a day. I'm not looking for a refund, but feel really let down by your product.
Very disappointed
Resposta da Plantsbasically
Hi there — we're really sorry about your experience, and we appreciate you giving us the chance to make it right with a replacement. We understand how frustrating it must be to then be told you're on a waiting list after we already promised to send one — that's not the follow-through you deserved.
We also hear you on not seeing the results you were hoping for with your sciatica. Everyone's body responds differently, and we'd love the opportunity to chat with you about your routine and see if there's a better product or approach that might work for you.
Please reach out to us at orders@plantsbasically.com so we can get your replacement prioritized and have a proper conversation about finding something that actually helps. You gave us a fair shot and we want to do right by you. 💚
Not sure if the product (juicy joint) is working but I was committed to giving it an honest try. I went through 3 bottles and before running out placed an additional order hopeful of having no gap in usage. Ordered 6 bottles ($330.00) and have been waiting for more than 2 weeks and counting since running out. Their shipping and fulfillment are abysmal!
Resposta da Plantsbasically
Hi there — first off, thank you for committing to giving Juicy Joint a real try — three bottles in and ordering six more shows a level of trust that we clearly haven't lived up to on the fulfillment side.
You did everything right by ordering ahead to avoid a gap, and we dropped the ball. We know that consistency is key with these products, so a two-week-plus delay completely defeats the purpose. We're sorry.
Please reach out to us at orders@plantsbasically.com with your order number and we'll get your order fast-tracked. A $330 order and that kind of loyalty deserves way better than this, and we want to make it right. 💚
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