Play9 Opiniões 

382
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

We have two spaniels , so we bought two roolo’s. They love them and they are significantly quieter on our tiled floors than the other « wobble » treat/food dispenser we have. Happily recommend to oth... Ver mais

Classificada 5 em 5 estrelas

INCREDIBLE PLUZZLE TOY!!! we got our roolo as a last minute purchase at crufts, safe to say we have absolutely no regrets!! we bought it for our staffy , who was getting bored of your regular push/... Ver mais

Classificada 5 em 5 estrelas

I brought the Roolo treat toy at Crufts this year for my 2 year old Great dane. Im so pleased i did as It's brilliant, very robust & keeps him entertained, with treats dispersed enough to keep his... Ver mais

Classificada 5 em 5 estrelas

We absolutely love our Roolo and all the team at Play9! Alfie has always learnt how to hack puzzles and other enrichment games but he still hasn’t managed to out smart the Roolo which makes it much... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Welcome to Play9, home of The Roolo® 🎉 We're driven by one sole mission: to enrich the lives of your furry friends 🐾 We're committed to all pooches' happiness & welfare so we're stopping at nothing to help as many of these amazing creatures as possible 🐶 Join us at Play9, where every happy wag of the tail is a testament to our mission fulfilled. Viva the #enrichmentrevolution ✌️


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

382 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(382)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

One excited lab

My Lab absolutely loves it gets so excited when I get it out he can't wait for it to be filled. Best treat dispenser we have.

29 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The toy is great

The toy is great, although ours split, but that is where it gets even better.
I sent an email about the toy splitting & within 15 mins maybe even 10 mins they called me & could not apologise enough & have sent me a replacement free of charge. I wish all company's had that sort of customer service

19 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing!!

My dog adores playing with the Roolo but unfortunately after a few uses it came apart at the seam - I contacted Play9 and they responded in about 2 minutes offering to send a replacement. Genuinely couldn’t get much better customer service than this small business provides! Very impressed and my dog will be thrilled to be able to play with one again :)

15 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing strong toy

My rottweiler absolutely loves the Roolo, he has been playing with it none stop and it’s been great for enrichment. He’s been chewing and licking at it like crazy but it’s holding up incredibly well. It’s definitely going to be a long lasting toy, perfect for big breeds!

14 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing product

I am absolutely thrilled with the Roolo. It keeps my pup entertained for ages. After using the Roolo she is mentally stimulated, which is brilliant when you have a lively Vizsla. Would recommend to anyone! 10/10.

Love Jolene

15 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great toy but hard work!

Got 1 each for my 2 greyhounds. I love how sturdy it is. At first the treats I put in were too big to fall out of the hole easily. 1 hound gave up, the other attacked it 🤣So now I cut up dried meat sticks. The hounds love the toy but it is quite hard work for them, part of the design I think to make it not too easy. Part of it is them, my hounds don't really know how to play like other dogs, so they need lots of encouragement. I think it's a clever design and would recommend it - just make sure you put really small pieces inside the first few times so they don't get disheartened.

10 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The Roolo is a bonus to any dogs day

When the Roolo arrived I thought it looked rather large, and maybe I’d ordered the wrong size. I contacted the company and had an IMMEDIATE phone call back.. I was reassured that this was a standard size which even very small dogs enjoyed. At my dogs meal time I tried the Roolo out- Sonny initially looked puzzled- but soon discovered how to get his kibble to dispense- he soon got up to speed and once emptied carried it back to his bed! Success- a real bonus to his day!

12 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant

Brilliant, bought two for Gus and Pep (Dachshunds), who throughly enjoy the Roolo. They sit and wait for them to come out of the cupboard.
The product is well thought out as far as appropriate for dogs. Would recommend to all dog owners.
If there is a negative perhaps a little big for say a Chihuahua

6 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing! Highly recommend

Amazing interactive toy! Gets dog’s mind thinking and provides a different style of play. My Rottweiler honestly loves it and provides a huge amount of mental enrichment. Hours of fun! Robust, practical and easy to use. Thank you ☺️

9 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

We really like the toy

We really like the toy. Sadly our dog is too clever and only takes her five minutes max to get her food out of it. She really enjoys it though so it's OK. Just wish she would take longer!!

7 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So great, we've bought another one!

If you have a pup that bolts its food, then this is a game changer. Even if they don't, the Roolo provides brilliant mental, physical and sniffy stimulation and turns mealtimes into genuine enjoyment for your woofer AND you! They're really fun to watch as doggo gets the hang of it and learns how best to dispense their food. Roolo is so great, we've bought another one. A genuinely brilliant product

4 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Dog not interested but great customer service

UPDATE within 12 hours of writing this I had an email from Lee in the company offering me half the money back. I wasn’t expecting the money back, and the excellent one on one customer service means Ive now given 4 stars (instead of 3). Wish more customer service departments were like this.

I paid £20 for this toy for my Cockapoo. Unfortunately he just doesn’t seem interested in it. The treats get stuck and I’ve broken them up into smaller pieces. Also you can’t leave them alone as instructions say not to leave alone with dog due to chewing which no good for my dog. Such a shame as it’s a great idea and looked better than a Kong.

3 de março de 2025
Opinião espontânea
logótipo da Play9

Resposta da Play9

Hey Molly, hope you’re having an awesome day 🙂

So sorry for your experience here - the last thing we want is you’ve bought a Roolo and your gorgeous pooch isn’t enjoying it.

With that in mind please drop us a message to the link below and we’ll make it right 🤝

https://play9.co.uk/contact-us/

Hope that helps and please give the little legend a squish from us 🐶✌️

Classificada 4 em 5 estrelas

A Great Success

The roolo has been a great success with my dogs. My pup guzzled her food, so we now put ½ her meal in this, which she loves and has slowed her right down. The only negative is that it can be a wee bit awkward to fill. We resolved this by using a funnel.

13 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Unfortunately mine split within 20 minutes of my dog playing with it, however I contacted the company via email had a call back within minutes of them receiving the email. They apologised profusely saying it was s manufacturing fault and sent a replacement immediately.

24 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and fantastic dog toy 👍🐾

Easy to order and make payment, fast delivery, good communication and customer service
5* all round
The Roolo is fantastic, so much better than previous toys bought. Keeps Grace entertained and happy. Tires her out. It's safe and easy to clean. Would highly recommend

23 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Our dog is not interested

We’ve got 4 year old Romanian rescue. He’s a sweet guy but food is very high on his agenda. I thought we’d give the Roolo a try. Sadly Hamish just was not interested. I showed him how it worked several times, rolled it round and demonstrated how the food and other high value treats fell out. Still nothing. He just looks the Roola and then walks away. Not sure what the problem is but you can’t win them all, I suppose.
While our dog may not have liked the Roolo, I cannot fault the company’s response to my original post. Unprompted Lee phoned and offered a full refund. I was amazed by the level of customer care. And our local dog and cat home will very shortly take possession of the big, blue Roolo. I'm sure the dogs there will appreciate it properly!

18 de fevereiro de 2025
Opinião espontânea
logótipo da Play9

Resposta da Play9

Hey Ellen,

Thanks so much for your time on the phone just now.

As mentioned, the last thing we want is you've bought something you cannot use.

With that in mind I will process a full refund and please gift your Roolo to a worthy pooch cause <3

Hope that makes things right :)

Cheers,

Play9

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