Plum Benefits Opiniões 

383
•
TrustScore: 3 em 5

3,0

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Classificada 3 em 5 estrelas

Not discounted. Another traveler on my trip, same hotel, same day, same type of room and their tickets were cheaper. Will go a different route next time instead of using plum benefits.

A empresa respondeu

Classificada 5 em 5 estrelas

Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

It got me an excellent rate for a rental car. Plum Benefits should just make sure they have the "pay later" option as a default, too. This was my first time using Plum Benefits, and I am happy with th... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My experience with this business used to be wonderful and it has since turned into a very untrustworthy company. Their system made an error when completing a recent booking and I have spent 3 months t... Ver mais

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3,0

Aceitável

TrustScore: 3 em 5

383 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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3,0

Todas as opiniões

(383)

84 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I purchased airline tickets from plum…

I purchased airline tickets from plum benefits back in August. Tripplanet/plumbenefit changed my flight going to Miami and returning to New York without my knowledge. If I didn't call Plumbenefit just to confirm my flights i would have screwed that day. Because of the changes they told me that i would receive a refund on the outbound flight to Miami since they were not able to find a early flight for my son and I . Its not November going into December and I still have received no refund on a August flight and complaint was done in August. I will never do business with them ever again.

7 de agosto de 2023
Opinião espontânea
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Resposta da Plum Benefits

We apologize as a 3rd party we will be more than happy to send this over to Trip Planet's management team. Please provide us the order details and we will have a manager contact you shortly on this request.

Classificada 1 em 5 estrelas

Charge an extra fee movie ticket on…

Charge an extra fee movie ticket on this website and when you buy at theater so you pay another fee. There is no discount. No point in buying through plum benefits

17 de novembro de 2023
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Resposta da Plum Benefits

We sell plenty of tickets and have gotten much praise for the sales of movie tickets. As a result, we do charge a fee, but the price is still less compared to the partner. Please reach out to us and we can compare that price with you.

Classificada 1 em 5 estrelas

Fake cashback

Offered cashback from smarty after purchase. Checked out the smarty website doesnt seem legit asking for credit card details. But plumbenefits.com is legit

15 de novembro de 2023
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Resposta da Plum Benefits

Thank you for sharing your feedback. There are special offers from 3rd parties that populate after you purchase an order. Our suggestion would be to do independent research on that offer before taking advantage of it.

Classificada 1 em 5 estrelas

My reservation was submitted

My reservation was submitted, called the 1-877-868-7758 number to change the dates as there was a mistake on the reservation. On the phone for over a half an hour waiting for Ms. Bell? to update the reservation. She kept putting me on hold only to come back and ask the same questions and not resolving the issue. I requested a cancellation at this point because I am at work and did not want to stay on the phone for this long. Asked for a confirmation number and she stated I will email you, I asked again and she gave me the number 33355649. The next thing is it will take 3-5 Business days to refund my money so that I can book another car without using this service.

25 de outubro de 2023
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Resposta da Plum Benefits

We apologize that the customer service option provided did not meet your needs. We are happy to explore other options. Please reply with your order number for further assistance.

Classificada 1 em 5 estrelas

I didn't get the tickets that I was…

I didn't get the tickets that I was purchasing when my receipt arrived. Why did they change my seats?

14 de outubro de 2023
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Resposta da Plum Benefits

If you bought Preferred Access seats and asked for the upgrade option if the seller is unable to give you the seat you picked, they will provide you with a different one of comparable or better value. Please provide us an order number and we can look into your concern.

Classificada 2 em 5 estrelas

I didn't receive seat numbers on my…

I didn't receive seat numbers on my receipt

22 de setembro de 2023
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Resposta da Plum Benefits

We can always look at your order and see if the seating will be provided either when you arrive at the venue or before the show date. Some partners will provide the seat upon arrival in the area you picked. Please provide us an order number and we will look into this issue.

Classificada 5 em 5 estrelas

I saw able to rebooked my Broadway…

I saw able to rebooked my Broadway tickets and they made it possible to refund the wrong dates. That was so stressful but they made it easy.

11 de setembro de 2023
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Resposta da Plum Benefits

We appreciate your great five star rating and awesome feedback. Thank you.

Classificada 5 em 5 estrelas

Easy and Economical!

I booked our 30th anniversary trip to Key West, FL through Plum Benefits. The process was seamless and saved me some money for sure. Two non-stop flights, rental car and hotel for four days came to $1500 total. I will definitely go through Plum Benefits for all of my future travel needs!

7 de setembro de 2023
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Resposta da Plum Benefits

We appreciate the awesome feedback. Thank you so much and enjoy. Happy Anniversary as well!!!

Classificada 4 em 5 estrelas

The site has good prices and discounts…

The site has good prices and discounts specially in the summer. The only thing I feel wasn’t fear that the most cheapest ticket doesn’t offer for family of 1 to 3 party. Forcing customers to pay for the most expensive which feel as reap off. Specially at this high price of inflations

31 de agosto de 2023
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Resposta da Plum Benefits

We appreciate your feedback. Please contact us with your order number and we would be happy to look into your situation further.

Classificada 1 em 5 estrelas

I will never use Plum Benefits again

I will never use Plum Benefits again. I ordered Bruce Springsteen tickets back in March of 2023. Never got the tickets. Sent numerous inquiries. They said I would have the tickets in hand by 8/17/23 for a 8/18/23 concert. Bruce ended up postponing, but I still have not received the tickets. Now I'm being told I will have them by November? This is unacceptable.

18 de agosto de 2023
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Resposta da Plum Benefits

We apologize for what took place with your purchase. Please contact us with your order number and we will look into your situation thoroughly.

Classificada 3 em 5 estrelas

I been dealing with plum benefits for…

I been dealing with plum benefits for years mostly great experience but please read the condition about no refund and make sure your purchase tickets are sent within 48 hours I never received the tickets on email of said event and don’t have a option of a refund I feel disgusted this was for sesame place the children or now in school there not and option for a refund so I guess my money down the drain what happened to America

18 de agosto de 2023
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Resposta da Plum Benefits

We apologize a refund was denied. One of our managers tried to call you and even though this purchase is a final sale we made an exception and provided you a full refund. Thanks.

Classificada 1 em 5 estrelas

Too bad I have to give 1 star instead…

Too bad I have to give 1 star instead of None!
What a horrible experience!
I made a hotel reservation, payment was charged. I get to the hotel with the luggage only to find out that there was no such reservation it was so embarrassing & annoying!
I called plum benefits and was on hold for hours and transferred all over the place. Finally I was told the reservation was cancelled because the hotel didn't have availability. I didn't even recvd a cancellation email or a call.
A Customer Service Supervisor at Plum benefits then offered to search hotels at her end, while She was making the reservations I was calling the hotels she was giving Me just to confirm they actually did have rooms available on another line well... Thank God I did!
Abosolutely NONE of them had availability but the REP was ready to charge my card once again.
The whole experience was so disappointing, frustrating & inconvienent As we had to be at an event in less then 3 hours.
They offered a refund in form of a voucher & credit. At this point im just furious & refuse to deal with plum benefits,NEVER AGAIN!!!
DO NOT USE PLUM BENEFITS!!!!

13 de agosto de 2023
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Resposta da Plum Benefits

We apologize that your order failed. These bookings come directly from a hotel supplier, and we definitely would like to investigate why the order did not go through. Please provide us an order number and we will gladly look into this matter.

Classificada 1 em 5 estrelas

Prices are higher than merchant website pricing

The given prices are higher than the prices shown in merchant website and given discount is nothing with respect to movie tickets. While redeeming the purchased movie tickets voucher, merchant is asking for convenience fee.

11 de agosto de 2023
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Resposta da Plum Benefits

The venue can charge you a convenience fee especially when buying tickets with the voucher. Most people will print out the tickets and present them to the door.

Classificada 1 em 5 estrelas

Avoid using this service

Avoid using this service. I ended up paying 30% more than I would pay on AMC website without any “discounts”.
And tickets are non refundable.
Plum “benefits”

11 de agosto de 2023
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Resposta da Plum Benefits

We get a lot of praise for our movie ticket prices and if you got a good deal online with the partner, please provide us the details. Thank you.

Classificada 1 em 5 estrelas

Bogus tickets and No Refund given

Tickets were sold to me for a show that did not exist. I sent an email on that day to ensure that I let them know the tickets I bought were bogus. I have called and emailed multiple time to no avail. I would like my refund. The customer should not have to fight with the vendor used by our entire corporation when their product is defective. They should deal with their supplier.

6 de julho de 2023
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Resposta da Plum Benefits

We apologize you bought tickets for a show that did not exist or happen. Please provide us an order number and we will look into this matter.

Classificada 5 em 5 estrelas

plum benefits is great

I love using plum benefits it's easy to navigate and I can save money. Sometimes I get extra discount.

18 de julho de 2023
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Resposta da Plum Benefits

We appreciate the awesome rating. Thank you and enjoy.

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