PlusCup – Personalized Videos for Kids & Adults Opiniões 425

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutley amazing!! My daughter is going to be so happy on her birthday! I’m actually very impressed with the quality of the video. Will def purchase again sometime! If I could give one small note... Ver mais

Classificada 5 em 5 estrelas

Paid for the 24hrs service and I got it in less than 24hrs with high quality and even the pronunciation of my daughter's name was great. My daughter loved it and kept watching over and over through... Ver mais

Classificada 5 em 5 estrelas

I saw this page through instagram ad, at first I thought it was a scam but decided to give it a try, thinking I will get it in weeks but my oh my I was impressed I had my work within hours and witho... Ver mais

Classificada 5 em 5 estrelas

My three year old loved the Gabby's dollhouse video. I thought it was cute that they used the opening scene from the movie to a birthday celebration song bc she was already familiar with the dance. Wh... Ver mais

Informações sobre a empresa

  1. Edição de vídeo

Escrito pela empresa

At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours. Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

425 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I saw this ad on Facebook and was a…

I saw this ad on Facebook and was a little leery. I read the reviews and went ahead with an order. In a few hours I had a full 5 minute video tailored for my granddaughter's 7th birthday! I can't wait to see her face when she sees the Demon Hunters singing to her and saying a personal message! Thank you so much for this memory maker!

17 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Adorable!

I recently received a personalized video from PlusCup and I’m honestly so impressed! The video was absolutely adorable—so thoughtful, creative, and clearly made with so much care. It felt really special and unique, not something you see every day. I can’t wait to show my son this Sunday—I already know it’s going to make his day. Highly recommend!

If you want, I can make it shorter, more emotional, or add a star rating ⭐️

16 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Paws-itively perfect!

Saw this ad on Facebook and was super skeptical on if it was legit or not. Almost seemed too good to be true! After a Google search I decided to take a chance, and let me tell you I am SO glad I did!! My son turns 4 on Saturday and I can't wait to show him!! He's going to love it!! My only suggestion is saying the child's name at least once more during the video. Even if it's just at the end. Otherwise, it's perfect!

15 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Unsure initially ended pleasantly surprised!

I was unsure if this was real or not initially, but saw great reviews and decided to take a chance. I was pleasantly surprised!! I am soooo excited to show our baby girl on her birthday!! They hit it OUT OF THE PARK!!! She is going to be in Awe and shocked in the best way possible!! They have truly made this birthday for her so special and a memory she can actually keep forever!! Thank you!!!

14 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Was absoultly amazing …

Was absoultly amazing they even re.did my babies video when her name.was mis pounced but the videos r super.cute I can't wait for my daughter birthday to come for her to see it

14 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank youuuuu

Thank youuuuu. It was magical. My friend cried when she saw it. Well done to you and thanks for the beautiful surprise 🤍🤍🤍

13 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Satisfaction Garanteed

I really love the video they created for my nephews birthday. I had a few corrections I wanted on the video and their response and understanding were on point. They got right on it to meet my demands. If you were considering placing an order with them go for it you won't be disappointed. I will be using there service again in the near future.

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Rude, inaccurate

honestly should have listened to the reviews before choosing to do business here. Unfortunately, the negative feedback I saw beforehand turned out to be completely accurate. My experience with this business was extremely disappointing, primarily because of the poor customer service and lack of professionalism.

The way my situation was handled showed a clear lack of communication and accountability. Instead of trying to resolve the issue or provide even basic customer support, the response I received was dismissive and unhelpful. As a paying customer, that’s simply unacceptable.

Because of this experience, I will be disputing the charge and warning others about what they can expect when dealing with this business. Customer service matters, and when a company consistently treats customers this poorly, it’s hard to understand how they expect to maintain a reputable or lasting business.

I would strongly recommend others read the reviews carefully before deciding to spend their money here.

13 de março de 2026
Opinião espontânea
logótipo da PlusCup – Personalized Videos for Kids & Adults

Resposta da PlusCup – Personalized Videos for Kids & Adults

Hi Courtney,

I’m Lina, and I will be handling your case from now on. First of all, I want to sincerely apologize for the experience you had. We are truly sorry about the conversation earlier. We recently hired a new assistant, and unfortunately we did not realize she would handle customer communication this poorly. That is completely our responsibility, and we are very sorry that you had to experience that.

Your message and feedback are taken very seriously. We never want any customer to feel ignored or treated unprofessionally. Our goal is always to provide a positive experience and make sure every customer feels respected and supported.

Please allow me to personally assist you and resolve this situation properly. If there is anything we can still do to fix this for you, I would really appreciate the opportunity to help.

Again, I’m very sorry for the frustration this caused and for how the situation was handled before.

Thank you for your time,
Lina
PlusCup Team

Classificada 5 em 5 estrelas

I cried when I saw the video

I cried when I saw the video that was created. It is truly magical and amazing!! I can't wait for my granddaughter's upcoming birthday to see her reaction :) The purchase and receival process was super easy and delivered with speed. Thank you so much. Will definitely share this site with family and friends.

12 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Positive Update!!! ***Wrong pronunciation and horrible customer service

The video was good but they didn’t say my daughter’s name correctly despite me writing the phonetic version AND sending an audio of how to pronounce it. Instead all they did was speed the video up. At first, the customer service person was responsive and I thought we would get a good video. But after 3 versions of wrong names, they stop responding. In one video Rumi said her name wrong but the guy character said it correctly. So when I asked can they edit it so that Rumi sounds like the guy character, they ignored me. I have 3 of the same videos in different speeds with all wrong names. I even offered them the idea of using a nickname, again ignored! And it sucks cause my daughter really liked K-pop demon hunters. So off to my IG page with 3.9M followers to share my experience…..

UPDATE: after my review, not only did Lina reach out with a sincere apology for my experience, the team also went over the video again and guess what, IT CAME OUT PERFECT!! My daughter loves it! Thank you Lina!!

5 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. The video was perfect. Exceeded my expectations. I cannot recommend them enough. Anyone looking to get one made please do. It’s worth every penny. Thank you very much
Very happy customer
Can’t wait for my daughters reaction.

10 de março de 2026
Opinião espontânea

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