Plush Opiniões 

Everything went to schedule from order to delivery and the sofa is beautiful

we bought a lounge in july waited till october to get it ,buy january there was no lumber support we complained they came out and said it was normal for the foam inside to fail we are not happy we should have just bought one from fantastic furniture people save your money and buy elsewhere

Very disappointed with the sofas I recently purchased.

From day one, there has been a visible defect in the lower back corner where the fabric forms a wave or ripple, leaving the finish uneven and poorly fitted. The backrest cushions also appear to have no internal lining, with the foam placed directly inside the outer fabric. As a result, they have already become dented and distorted. For a brand new sofa, this points to poor workmanship and quality control.

This is also a health concern,. To clean the covers, the foam must be removed directly from the outer fabric, which can release dust and particles. I have children with allergies and was never informed about this type of cushion construction at the time of purchase.

To make matters worse, I was quoted $90 for delivery, the. 105 on paper (ok with it ), but was charged $135 on the day of the delivery.

The next available technician appointment is 3 March, which is an unreasonable delay for a new product with clear faults.

I am requesting urgent inspection and a proper resolution. I expected far better quality and service.

We have an 8 year old lounge that is in excellent condition except for the area on the single seater where the leather has worn through behind my head, we tried to make a warranty claim and they sent someone out that said it’s normal ware and tear so the 10 year warranty is not worth the paper it’s written on! They said to bad we won’t fix it! They didn’t even give us a repair option, when you spend
5 K on a lounge you would expect it lasts longer than the 10 year warranty period.
Typical of a large company not honouring their warranty or using any means to get out of it!
Never again will we deal with Plush

We love our plush couch! Superior comfort to our previous Nick scali couch we had. The delivery team were so lovely and careful too. Highly recommend. Great experience.

Very helpful service at the Rutherford store. The sofa bed suited our needs very well. The delivery team were friendly, courteous and efficient. Would recommend Plush .

My delivery was Christmas Eve, the delivery guys were amazing nothing was to much trouble for them.

From the first phone call to Mariam (Plush Concierge Pl) who was the absolute best with her help. My experience from start to finish was a dream. Mariam understood exactly what I wanted. My lounge was ordered and deposit paid within 15 mins.
The wait was worth it. I ordered on 28th Sept it was the 14 weeks wait but worth it.
The delivery guys were amazing, polite and put my lounge together in no time. All in sync with each other. The best experience I have ever had with a company.
Thank you Mariam and Plush. I have referred all my friends and relatives to you.

Shane @ Gepps Cross was awesome. So friendly!!
The Odin suite we bought is incredible!!

Returned to Plush after 9 years to downsize. The original leather sofa still going strong but too big for the new place. Plenty of designs we liked, chose the Rubi, and checked the local store to view the colour choice on another sofa (not just the swatch). The manufacturing and shipping took a few weeks longer than the estimate. Awesome service by the delivery guys on Christmas Eve, unpacked everything for us, very professional.

I bought the Elio 4.5 seat sofa purely online. Definitely can trust the online experience. Fabric colour and texture was as expected. Very comfortable and perfect fit. Delivery and installation was flawless.

There delivery experience is shonky at best, the store wiped their hands of the purchase once order was made still no couch and they have been paid in full, find another mob, not nick scali as the same mob.

Worst service possible, take your money and don't care that products are not to standard.
You have to follow up multiple times just to get the same inept responses.
Don't waste your money on their inferior products.

It was easy to order online - the only snag was that the price dropped significantly the next day!

However, I contacted Plush’s team and they agreed to do a price match and refunded the difference promptly. Well done Plush!

I was kept informed about progress by logging in to my online account, but it was difficult to input a preferred delivery date other than the one generated by the system. In the end, I received a text 2 days ahead of delivery and replied to the text to say the that i would not be at home on the proposed delivery date. That worked and I received a confirmation of the updated delivery date.

The team that delivered the sofa were very efficient and soon had it installed and operational!

The sofa has proved to be very comfortable and I am happy with it.

I would have preferred to have a clearer process to contact the team ( in my case about getting a price match and changing the delivery date).

Plush has always had amazing quality, pity the service didn’t match.
Ordered a 3 seater and a single matching sofa.

Plush delivered the wrong coloured 3 seater sofa. I got to like the colour - I said to save re collecting, delivering a new couch and waiting time I’d be happy to keep the 3 seater in the lighter colour.

The single sofa was still weeks away - and in the original colour. A phone call to the mile end shop to enquire about how to go about changing the single sofa to match the 3 seater sofa they wrongly delivered … I was faced with a very rude response and told I’d lose my deposit ..

I wish now I told them to take back their mistake … now I’m $500 out of pocket by trying to fix their original mistake..

Thanks plush

Disliked the online chat, took far too long to respond, did not like the call process either, was directed to 3 different areas. Very clunky and difficult to navigate.

I love Plush my new leather ottoman
fits in so well
With my lounge I got in 2020 and still so comfy

We were looking for a casual, robust and stylish sofa for delivery before Christmas and couldn’t be happier with both the product and the service. An easy online order and payment experience, great communication and delivery within the promised timeframe by helpful, professional and pleasant staff. 10 out of 10!

I had ordered a three- and two-seater sofa from Plush Sofas owned by Nick Scali Furniture to replace my existing three- and two-seater sofas. Unfortunately, and a little surprisingly the three-seater did not fit in either the lift or stairs to get to my apartment. Rather than deliver the two seter, the company policy is not to split an order! This meant I had single chairs left in my unit, as both my exiting two- and three-seaters had been removed from my apartment to make room for the new sofas. I was initially given a new delivery date to get the new original two-seater which was ten days. This was extended to 14 days!
In the meantime, I ordered a two and half seater from Plush unaware there was cancellation fee on the three-seater (which never came out of its wrapping). I become aware of the cancellation fee after I had ordered the two a half seater. I think a 30% cancellation fee is grossly over the top under the circumstances and if I had been aware I would NOT have ordered the two and half seater from Plush which was a different model to the two anyway.
In summary I found back-office service policies EXTREMELY POOR despite being pleased with attitude and service of floor staff. I wouldn’t recommend Plus sofas as a place to shop.

I went into show room picked a chair however after 3 months waiting for it
It’s not what was in show room . I started to question plush however I stopped as I had urgent things that needed my attention
I am now going to pursue this again