Plushvivo Opiniões 

Resposta da Plushvivo

10/01/2024

Hi Lex

We apologise for this.

However, our standard delivery time is 5-15 working days which is stated on our site.

You ordered on the 18th November 2023 and your items were delivered on the 14th December 2023.

This is a total of 18 working days, unfortunately you also ordered during the black Friday period and there were logistics delays that are completely outside of our control as it is the busiest time of the year.

We refunded you 20% of your order as a good will gesture for the slight delay and feel that 1 star is unjustified. Not many companies would give such a big refund for a 3 day delay.

We always aim to to ensure our customers are happy with their service and product and are deeply saddened by this review and are sorry you feel this way.

Thanks
PlushVivo

Resposta da Plushvivo

4/11/2023

Hi Julie,

I am really sorry this has happened with your order. We aim to deliver our orders within 15 days, and 90% are delivered within 7 days; however, sometimes there are logistics issues outside of our control. PlushVivo acknowledges this is not an excuse, and we are working on improving our delivery times as we know how important this is to our customers. I have looked into your order and can assure you it will be delivered soon. I really do apologize for the delay and we will get your order to you as soon as possible.

Resposta da Plushvivo

29/10/2023

Hi Caius

We sincerely apologize for the inconvenience you experienced with your recent purchase. We take customer feedback seriously, and we're committed to improving our services. Your feedback is invaluable in helping us make necessary adjustments.

We understand your frustration with the extended delivery time, and we'd like to clarify the reason behind it. Some of our products are made to design and then imported to ensure the highest quality and unique design. This process, as you correctly mentioned, can take between 15 to 25 working days, and we do state this on our website during the ordering process to set the right expectations for our customers. Unfortunately the product you have ordered is one of these and it is not within our 5-15 day guarantee.

You can check the product specification and it will be noted there if the delivery is longer than usual. 90% of our products are delivered within 3-7 days but some unique ones can take longer.

We completely understand that long delivery times can be frustrating, and we are continuously working to find ways to expedite this process without compromising the quality of our products. We are currently in early discussions with a new logistics supplier which should shorten the delivery times in the future. We appreciate your patience and understanding as we strive to provide you with the best possible items.

Resposta da Plushvivo

29/10/2023

Hi Janet,

Thank you for your review. We are glad you were happy with the product, and the gift was well received. I have passed your feedback about our packaging onto our warehouse team, and we will strive to do better in the future.

Thanks,
PlushVivo