Pocket Door Superstore Opiniões 

156
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful purchase assistance from Ryan in California & Victoria in Florida. Eclisse Classic Double Pocket Door Frame Kit with all available options arrived in 5 days as promised; boxes arrived be... Ver mais

Classificada 5 em 5 estrelas

Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of th... Ver mais

Classificada 5 em 5 estrelas

This a great experience. I was unsure of the site at first because I’ve never heard of pocketdoor super store but there delivery was super fast ariiving in a few days to meet bathroom construction sch... Ver mais

Informações sobre a empresa

  1. Loja de portas
  2. Fabricante de portas

Escrito pela empresa

Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

156 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(156)

22 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Very unprofessional company that sells unsafe equipment.

Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand list and they attempted to force us to abide by it with paying for it out of our pockets as a delaying attempt. Highly suggest finding a different company for your needs. Very disappointing company experience.

2 de maio de 2026
Opinião espontânea
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

We’re sorry this customer experienced difficulty with the installed door and we take any safety concern seriously.

The contractor’s report referred to in this review was received after the customer explained that it had remained unsent in his drafts. We reviewed it the same day, authorised a full refund of $2,664.48, removed any requirement for further testing, and offered to arrange and pay for return freight.

The manufacturer has requested the complete system back so it can inspect it and establish the cause. The only outstanding requirement is that the refunded goods are retained and made available for collection.

It is not accurate to say the product has been “proven” defective. The report represents the installing contractor’s opinion, while the manufacturer has not yet had the opportunity to inspect the system. We remain ready to arrange collection and complete the refund.

Classificada 5 em 5 estrelas

Quality

As a GC , I've worked with many different pocket door manufacturers over the years. I prefer to stay with this company because their products are made with solid, high-quality materials, and the installation is straightforward and reliable. In my experience, they consistently provide the best combination of durability, quality, and ease of installation.

23 de maio de 2026
Classificada 5 em 5 estrelas

They Actually Compete on Price—and Back It Up with Service

I had an excellent experience with Pocket Door Superstore and would highly recommend them.

What really stood out right away is that their Price Match Guarantee is not just marketing—they actually mean it. I brought them a competing quote, and their team (including Ben) responded quickly, worked through the details, and came back with a better overall deal that made it an easy decision to switch my order over.

Their inventory is another huge advantage. Other suppliers I spoke with either didn’t carry all the components I needed or were facing backorders. Pocket Door Superstore had everything in stock and ready to go, which saved me from having to piece together parts from multiple vendors.

I was also on a very tight timeline over the weekend and needed a pricing response in time to cancel another order before it was processed Monday morning. They didn’t disappear after business hours—the team responded promptly and got me what I needed in time to make the switch. That level of responsiveness made a real difference.

What impressed me just as much was the follow-through. After the order, their team reached out to make sure everything arrived as expected and that I was satisfied. That level of attention is rare.

Overall, this is a company that is responsive, well-stocked, and genuinely committed to earning your business. If you’re comparing suppliers, it’s absolutely worth reaching out—they’ll compete on price and back it up with service.

4 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I was pleasantly surprised

I was pleasantly surprised. You can actually get someone on the phone. Stevie was easy, pleasant and knowledgeable. I had to return some items (because I had ordered the wrong ones). There was absolutely no problem. I would (and will) order from them again. Pricing was competitive, and the service was great. Everyone I spoke with was very nice, helpful and responsive, with a "that's not a problem" and a real "can do attitude". Excellent follow up and follow through. Like I said - It was a surprisingly pleasant experience.

6 de janeiro de 2026
Opinião espontânea
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

Hi David,

Thanks very much for your review, very glad to hear that it was a pleasant experience for you & that the team was helpful during the process.

Kind Regards,

Charlie

Classificada 5 em 5 estrelas

Excellent Service and Product

We purchased four pocket door Cavity Sliders for our new home. They were easy to install and made of quality. The install is not complete as the doors have not arrived.
Any questions we had were answered knowledgebly and courteously. We would highly recommend Pocket Door Superstore.

26 de novembro de 2025
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

Hi Mary,

Thanks so much for your review, it's very much appreciated. Great to hear that the team was able to help you with any questions you had.

Kind Regards,

Charlie

Classificada 5 em 5 estrelas

Found exactly what I needed and had it within a week!

Extremely helpful and communicative. I ordered a jamb that was not in stock -- Paul reached out to offer solutions and ended up shipping stain grade instead at my option.

All items were sent with tracking information, leaving the warehouse 3-5 days after order. It was a little unclear with tracking coming from a different name (presumably the warehouse) but I used my common sense and put two and two together :)

I was so thankful that Pocket Door Superstore had a 28" x 90" slider, which is EXACTLY what I was looking for in my kid's bathroom remodel and it fit perfectly. I could not be happier with the delivery and products.

28 de outubro de 2025
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

Hi Kristen,

Thanks so much for your review, so glad to hear you were happy with Paul's communication with you on this & that you're happy with the kit you installed! Thank you for the feedback regarding the tracking information.

Kind Regards,

Charlie

Classificada 5 em 5 estrelas

Pragmatic and helpful customer service!

I made a mistake in my order and Paul was extremely helpful in guiding me through the process of ordering the additional parts I needed to convert my installation from soft-close only, to soft-open/soft-close. Very happy with the finished product!

20 de outubro de 2025
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

Hi Adam,

Thanks so much for your review & glad to hear that Paul was helpful in helping you make that change to your kit.

Kind Regards,

Charlie

Classificada 2 em 5 estrelas

Missing parts

I didn’t get the back vertical piece in one of the kits. I instead received two front vertical pieces. I have called and left a message and have not heard back.

17 de outubro de 2025
logótipo da Pocket Door Superstore

Resposta da Pocket Door Superstore

Hello Tyler,

I’ve looked into this and can see that you responded to our text message about this issue roughly 12 hours before leaving your review, and also spoke with one of our team members around 3 hours prior — who confirmed that a replacement part is already being arranged for you.

Could you please clarify where you left the message you mentioned? Our phone system logs don’t show any missed messages from your number, so we’d really like to understand where the mix-up occurred.

We’re already resolving the missing part for you, and we’ll update you as soon as it ships.

Many thanks,

Ben

Classificada 5 em 5 estrelas

First time ordering from them

First time ordering from them. Excellent customer service and communication. I had questions prior to order and they spent a great amount of time making sure they were all answered. This company will be my go to for all my door items going forward.

26 de setembro de 2025
Classificada 5 em 5 estrelas

Not Pocket Door’s issue

Not Pocket Door’s issue, but the latch and handle I chose did not come with clear directions, so I called. They converted the measurements and decrypted the diagram for me to understand with patience and kindness. Expeditious delivery too. I will order again from them.

2 de setembro de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais