very good!!! I had an issue with access to my internet when I chat with them in WhatsApp they immediately assist me with everything till we solve the issue. I would say 2 important things. they iffer... Ver mais
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Leia as opiniões dos outros
Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Ver mais
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Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Ver mais
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I bought a 2-week eSIM for France on the evening of Oct 12 from Montreal. At the time it appeared that the eSIM had been installed successfully. However, some five hours later as the plane I was flyin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Informações de contacto
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turquia
- support@pocketesim.com
- pocketesim.com
4,5
Excelente
163 opiniões
Respondeu a 72% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
SCAM
SCAM
Paid but received no order confirmation & no Esims under my active / archived products in the app.
Update: Refund initiated after this review went up
29 de junho de 2024
Opinião espontânea
Resposta da Pocket eSIM
Dear Lauren,
Thank you for reaching out to us regarding your recent experience with our service. We deeply regret any inconvenience you have encountered and appreciate the opportunity to address your concerns.
Firstly, I would like to apologize for the issues you've faced with your eSIM purchase. This is certainly not the level of service we aim to provide, and I assure you that we take such matters very seriously.
We understand the frustration caused by not receiving an order confirmation and the subsequent difficulties in activating or refunding your eSIM. Our customer service team is committed to resolving this matter promptly. It appears there may have been a technical issue that prevented the order confirmation from being sent to your email.
Could you please double-check your email, including the spam/junk folder, to see if the confirmation email may have been misdirected? Additionally, I have initiated a refund process for your purchase, and you should see the refund reflected in your account shortly.
We are also investigating the communication issues you mentioned and will ensure that our customer care team improves their response quality to prevent such misunderstandings in the future.
We value your feedback and are dedicated to making improvements based on your experience. Please let us know if there is anything else we can do to assist you.
Thank you for your patience and understanding.
Best regards,
Pocket eSIM Support Team
Scam
Paid for sim card and then only got a server error when i tried to get the code
18 de julho de 2024
Opinião espontânea
Resposta da Pocket eSIM
Dear Customer,
We sincerely apologize for the inconvenience you experienced with our service. Our goal is to provide the best possible experience for our customers, and we regret that we did not meet your expectations.
To help us resolve the issue promptly, could you please provide your order number and any additional details, such as a screenshot of the error message? You can reach out to us via email at support@pocketesim.com or connect with our live support team on WhatsApp. You can find our contact information on our website at https://www.pocketesim.com/tr/contact-us.
Once we receive the necessary details from you, we will work diligently to resolve the issue and ensure you receive the eSIM code you paid for. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding.
Best regards,
Pocket eSIM Support Team
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