Unable to comment on a successful claim, as still in process. But have been kept upto date with progress via emails explaining where at etc. Easy at start to fill out questionnaire/online forms. Will... Ver mais
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Leia as opiniões dos outros
UPDATED REVIEW … I’ve contacted pogust numerous times via email to not one reply .. I’ve rang again to no reply. I cancelled my claims months and months ago because nobody was replying to me but yet... Ver mais
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Well, they have been really good constantly updating the claim. Since giving them little information they have managed to piece it together and get us on the necessary lists. They are working very har... Ver mais
A empresa respondeu
As a claimant I can say that this sort of claim as got to be the most intricately exhausting with the amount of legal requirements to try and prove the Vauxhall are in the wrong for misleading cust... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Pogust Goodhead
Escrito pela empresa
Pogust Goodhead is a global law firm that is passionate about getting access to justice for the victims of wrongdoing by large corporations.
We specialise in large scale group litigation/class action claims against organisations that mistreat, mislead, or injure people.
Our mission is to become the world's leading plaintiffs' firm fighting cases and causes which have the power to improve the lives of tens of millions of people.
Formed in 2018, we represent a diverse range of clients against multinational corporations, governments, and institutions around the world.
The firm has already secured several landmark rulings to its name and has struck the largest ever litigation funding deal for a UK claimant law firm.
In 2022, Pogust Goodhead achieved three rankings in Chambers. The firm achieved Band 1 for Claimant Group Litigation, Band 2 for Environment, and the Spotlight Position for International Human Rights Law. Alongside this, Pogust Goodhead also achieved a Legal 500 ranking for Environment and was inducted into the Legal 500's inaugural United Kingdom Green Guide 2022.
Pogust Goodhead has offices in the UK, Brazil, Netherlands and the United States.
Informações de contacto
Chancery House, 53-64 Chancery Lane, WC2A 1QS , London, Reino Unido
- clientcare@pogustgoodhead.com
- pogustgoodhead.com
4,1
Bom
3 mil opiniões
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Non communication
Car Finance Claims
Yes it has taken some time and now PG have withdrawn from the case, which we understand. But why have you ceased communication?
We have been prevented from pursuing our claims because PG have not withdrawn their claims on our behalf (the finance providers say). Trying to get PG to provide clarification has got nowhere. No answers to emails, no answer to the contact form on their website despite a promise of getting back to you within 48 hours, 7 days if the are busy. We have been waiting more than 2 months!
We are now stuck in limbo because of the non communication by this firm.
26 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear John Clarke,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you've experienced with communication and the impact this has had on your claim. We'd like to look into your specific case. We have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Terrible experience
Terrible experience. Abandoned my claim after years of communication. Stated had not received all necessary documents.
Did not respond to various emails.
Avoid at all costs.
After posting on trust pilot they contacted me to request reference numbers and more information etc. Said they would contact me to discuss asap - AS EXPECTED NO CONTACT RECEIVED !!
22 de março de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear JA KELLY,
We regret to hear about the trouble you experienced with your claim and our communication.
We want to look into the reasons for the decision. However, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
The last email I had from them…
The last email I had from them regarding my Vauxhall was December 2024.
21 de março de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Gavin Bulger,
I have just sent you an email with the latest update regarding your claim. It also includes a link to updates from 2025. We apologise for any inconvenience caused by the previous lack of communication. Rest assured, you will receive all future updates moving forward.
If you have any questions or would like to chat with us about your claim at any time, please feel free to reply directly to our email or email us at email@mydieselclaim.com
Pogust Goodhead
Can’t get no reply!!!!!!
Sent 3 emails , no reply Got 2 emails cancelling our claims for our cars no reasons whatsoever Tried everything to get contact but to no avail.They just seem to not care at all!
9 de março de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Susan Galloway,
The termination could be due to several reasons, as included in the letter, including not providing information before the Court-enforced cut-off date or the Euro status of the vehicle. In order to investigate your specific case, we'd like to reach out to you. We have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
My Car Mercedes Benz 220d is supposed be Petrol!!!
Having waited for over year to hear from "My Diesel Claim" regarding submissions made over three years ago.
I received communication last week advising me that they have terminated my claim.
The email also states that " we have conducted several checks and have determined that my vehicle is petrol and not diesel.
My car (LN15 xxx) is a 2015 Mercedes Benz 220d !!!! The registration document too had been submitted to them.
Surely this matter (if petrol) could have been raised at that time so that I could have directed them to look for the description in the V5 form.
What a waste of time.
I will be contacting the manufacturer to verify the status of any claim, just to clear my mind.
Philip
Having received a further request to supply the very same details submitted, It is a futile effort. A waste of my time.
To inform me that the vehicle is petrol when it is a diesel is absolute nonsense. They need to go through their communication before sending them out instead of stating "we have conducted several checks and determined that they have concluded that my car is PETROL!!!" ABSOLUTELY DIABOLICAL.
12/03/2026
I have received a further email today stating the same reasons that my car is a petrol vehicle and not diesel. IT IS A DIESEL VEHICLE.. MERCEDES BENS C220d... d = Diesel.
They still do not get it. Just a matter of withdrawing their letter and apologising for having referred to my vehicle as petrol. Just admit that you made a mistake and state clearly the reason why the vehicle will not qualify instead stating that you have conducted a detailed review and find that the care is a Petrol vehicle.
A detailed review indeed to state that diesel vehicle is a petrol vehicle.. !!!! Just apologise for making an incorrect statement and provide actual reasons.
Update 13/03/2025
I have today received an email stating that my claim had been submitted late.
It was at their request that I had to resubmit all documentation once again at the request of David Horrocks on 5th Nov 2024 as the original documentation (sent in 2021) sent had been processed as BMW and not as Mercedes Benz.
Why was I requested to resubmit if it was beyond the closing date? Surely, it was an update of the original claim any shortcomings were on their part?
17 de fevereiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Philip Gnana,
We understand your frustration with the delayed communication and the termination of your claim. The termination could be due to several reasons, including not providing information before the Court-enforced cut-off date or the Euro status of the vehicle. In order to investigate your specific case, we'd like to reach out to you. We have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Going from good to terrible
Going from good to terrible, this company is now ignoring my emails, they claim their phones are down for maintenance but thats hard to believe, we have 7 cars with them, they have totally forgotten to submit one car before the deadline and have now removed another as a duplicate claim when it is simply a case of changed ownership between my wife and myself. what is going on??
5 de março de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Mark Varey,
We see that you have already established communication with our team about your claims, and the situation has been thoroughly explained. If you have any further questions, please email us.
Pogust Goodhead
Told my car is now not eligible?
I am confused because I have had an email in January saying my 10 plate Renault Megane wasn't eligible for the My diesel claim legal case (I registered with you years ago). I’ve just looked online and found the final judgment has not been made yet, so now I am wondering how YOU could have decided that my car does not qualify and why it has taken you several years to decide this. Please can you contact me to explain how you have come to this decision. My car is definitely within the age bracket.
12 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear DE,
We appreciate you bringing this to our attention. We are sorry to hear about the confusion regarding your vehicle's eligibility for the claim. We want to look into the reasons for the decision made in January. However, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Updated review
The claim which my earlier review referred to (and the one which took almost three years to be dismissed) was for my car which was first registered new in 2015. My review below is therefore justified and I’m happy to repeat it.
GB
Rated 1 out of 5 stars
2 days ago
Time Wasters
Took them almost three years to tell me that my car wasn’t eligible for a diesel emissions claim, although didn’t detail why. Totally wasted my time.
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Reply from Pogust Goodhead
25 minutes ago
Clive Bramble,
We apologise for the delay in notifying you about your car's eligibility and any inconvenience this may have caused. Unfortunately, the litigation only applies to vehicles first registered between 2009 and 2020. Since your vehicle was manufactured in 2007, it cannot be included in the litigation. We also regret that it took us some time to formally terminate your claim. The eligibility criteria are clearly outlined on our website and during the sign-up process.
Pogust Goodhead
23 de fevereiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Clive Bramble,
We note that a team member has provided a full response to your enquiry about your second vehicle via email. If you have any questions or need further clarification, please reply directly to our recent email.
Pogust Goodhead
I honestly believe this whole thing is…
I honestly believe this whole thing is a SCAM. I Applied for 2 diesel vehicles I had, one I still have. They kept sending me emails asking me to complete the form so many times, I completed them and returned each time until I became convinced they were gathering personal data for unlawful reasons. The latest email i have is to tell me my current DIESEL car is not eligible because it is PETROL!! This has been going on for years and I have gotten nowhere with them. Are they claiming and keeping 100% of the compensation? They have told me in writing they have closed my claim but the reasons are complete fabrication. Either very incompetent or downright dishonest
21 de fevereiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Ruth McCrory,
It appears that you have several duplicate claims registered with us, which is why you received this email. Our team has provided you with a complete explanation of your concerns.
If you have any further questions, please do not hesitate to respond directly to our email.
Pogust Goodhead
Just a long drawn out SCAM basically
Just a long drawn out SCAM basically. Don't get your hopes up. They cancelled my VW claim after 6 years.
Feels like they took the money to be honest.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Nunya,
Please be assured that Pogust Goodhead is not a scam. We are a fully regulated law firm authorised and regulated by the Solicitors Regulation Authority (SRA). You can find our registration details and more information about our firm at www.pogustgoodhead.com.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible. Pogust Goodhead
Still waiting for my VW diesel emissions claim dating back to 2021
Still waiting for my VW diesel emissions claim dating back from May 2021. I just get an email now and again with an update which tells you nothing. Also, is the phone number 03330155 900 still live as I cannot get through to speak to anyone.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Mr King,
Thank you for getting in touch with us regarding your potential Volkswagen (VW2) diesel emissions claim. We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Jan 2026 Told 09 plate Renault Clio not Eligible. Confused.
Hi, my husband and I are confused because we had a message in mid January saying our 09 plate Renault wasn't eligible for the My diesel claim legal case (we registered with you years ago). I just did some web research and found the final judgment has not been made yet, so now we are wondering how you could have decided we do not qualify. Please can you contact us privately to discuss and clarify this, as now I am wondering if this is a clerical error on your behalf. Best wishes Chris and Alison Etches.
31 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Alison,
We appreciate you bringing this to our attention. We're sorry for any confusion caused by our recent email about the eligibility of your vehicle for the Nissan/Renault diesel claim.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Good coms. Matter resolved
After contacting Pogust Goodhead in relation to an email received my questions were answered and am satisfied my issues were resolved in a proffesional manner. I have therefor no issues .
Thanks
29 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear MJ,
We appreciate you bringing this to our attention. However, we have been unable to verify you based on the information provided in your Trustpilot post. We have, therefore, requested your details via private message so that we can investigate this matter properly.
For clarity, we retain personal details only when a prospective client actively submits their information to us to pursue a claim, whether via our website, email, or telephone.
If you are able to provide your details privately, a member of our team will be happy to contact you to discuss your concerns further.
Pogust Goodhead
Don't trust them they'll string you…
Don't trust them they'll string you along for years and then tell you at crunch time your not legible regardless if i was or wasnt shouldn't you be telling me that at the beginning? Poor poor service
28 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Rachel,
We're very sorry to hear about the difficulties you experienced and the impact this had on you. We aim to provide clear and timely information; however, with hundreds of thousands of clients registered, our legal team must conduct thorough due diligence and verification checks on the information provided, and this can take some time.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Waste of time
Waste of time. Take months, in fact years to get nowhere. God knows how many times I’ve sent them the same information. Reckon they actually work with the car companies… string you along then … today… send email cancelling claim. Wonkers
26 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Richard,
We appreciate you sharing your experience. We're sorry to hear about the delays and repeated information requests. We'll review your feedback and look into this further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Still no resolution to VW claim
After over 2 years I am still waiting for settlement of my VW claim, despite repeatedly supplying the same information over and over again. Instead of progressing the claim, I continue to receive excessive emails requesting duplicate details that have already been provided.
Other claims management companies appear fully capable of obtaining the required information efficiently and without this constant back-and-forth. This raises serious concerns about whether these repeated requests are genuinely necessary or simply being used as a delay tactic.
At this point, the process feels deliberately obstructive. There is no clear timeline, no accountability, and no meaningful progress. The lack of transparency and constant stalling has destroyed any confidence I had that this claim will be resolved in a reasonable timeframe — or at all.
22 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Spencer Aldred,
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify the position.
The first Volkswagen claim (VW1) was successfully settled in May 2022. Your current claim forms part of the second group litigation against Volkswagen, known as VW2, which is still ongoing and has not yet concluded.
As outlined in our recent update emails, the liability trial concluded on 18 December 2025, and we provided a further update on 24 December 2025. The legal team is now preparing for the next stage of the litigation, the closing submissions hearing, which is scheduled to begin on 2 March 2026.
We have reviewed your file and cannot see any recent requests for duplicate information. However, we understand how prolonged litigation can feel frustrating, particularly where timelines are outside of clients’ control. A member of our team will be in touch shortly to discuss any outstanding concerns and to ensure you feel fully informed about the current stage of your claim.
We remain committed to progressing your case and keeping you updated as the litigation continues.
In the meantime, if you have any questions or would like to chat with us about your claim, please feel free to contact us at email@mydieselclaim.com.
Pogust Goodhead
No unsubscribe on any of their emails
No unsubscribe on any of their emails.. the latest email states it's not a marketing email but a legal update we signed up too... but aside from that the other 26 emails sent are not "legal updates we signed up to" and you are required to include an unsubscribe option jn the majority of those. So why don't you explain in your aggressive follow ups how people get their names
off your spammy list and stop this nonsense
8 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Mr S Grant,
We appreciate your feedback; however, please note that our recent email is not a marketing email. Since you have signed up for a legal claim, we are obligated to provide you with regular updates regarding the progress of your claim, which is part of a larger Litigation process. Any marketing emails we send will include an unsubscribe button, allowing you to opt out of future marketing correspondence. However, please be aware that you will still receive updates and important requests related to your claim.
We'd like to discuss your concerns about receiving emails with you, so we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
You have said that you have recently…
You have said that you have recently sent me an email,but I have not received any emails
6 de janeiro de 2026
Opinião espontânea
Resposta da Pogust Goodhead
Dear Maureen Mann,
We apologise that you haven't received our email. We'll investigate why it didn't reach you and ensure you get the information needed promptly. We have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Regular updates and reminders
Regular updates and reminders, confident PG will endeavour to make all claims and ensure their clients receive any monies due
1 de maio de 2025
Opinião espontânea
Resposta da Pogust Goodhead
Dear Lorraine Finnigan ,
Thank you for your positive feedback! We're happy to hear that you appreciate our regular updates.
As always, if you have any questions or would like to chat with us about your claim at any time, please feel free to contact us at email@mydieselclaim.com.
Pogust Goodhead
Keeping me uptodate
21 de dezembro de 2025
Opinião espontânea
Resposta da Pogust Goodhead
Dear Mr Roger Round
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled so far.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us at clientcare@pogustgoodhead.com. We're here to help!
Pogust Goodhead
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