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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Found Pokepals by accident a few months ago and honestly it’s been a great experience since day one. Communication has been 5 star throughout They’ve also built a really strong community, which mak... Ver mais

Classificada 5 em 5 estrelas

Fantastic shop online with a good mix of English, Japanese, Korean, and Chinese Pokemon cards all at great prices. Also selling the occasional sealed Pokemon TCG product at fantastic prices at RRP or... Ver mais

Classificada 5 em 5 estrelas

I’ve ordered a few times and whilst not received any items as they are pre orders, it’s more a review bout how fair he is with the price always at retail when possible and how he treats his communit... Ver mais

Classificada 5 em 5 estrelas

The experience was good. For a first time. Feel that speed of communication can be a bit quicker. Maybe a different alternative then email. Phoneline or whatsapp. Could be another way. But selling to... Ver mais

Informações sobre a empresa

  1. Loja de artigos colecionáveis

Escrito pela empresa

Specialising in Pokemon collectibles, sealed and speciality items.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

51 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

A fantastic business, great for many Pokemon needs

I took the time to read the low star reviews PokePals have received and can honestly say the buyers must have been the problem because my experience with PokePals is unbelievably positive!

I use their bulk buy service which easily offers the best prices for a service like that and I’m a member of the discord server as well which is a great tool!

They are passionate Pokemon collectors, always so courteous when communicating with you, deal with requests super quick, just all round a great business that I look forward to buying and selling to in the future.

Keep it up PokePals

21 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Chinese Gem 4

Bought some Chinese Gem 4, seller was good with delivery updates. Item came in good condition and packaged well.

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really easy process

Really easy process, fast response from the company and made sending the cards to them a breeze. Communication was great throughout. Will defo use again in the future.

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

What can i say

What can i say, Roger is the man, always retail prices as long as he can and when not still very fair. Great variety and great customer service

24 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Found Pokepals by accident a few months…

Found Pokepals by accident a few months ago and honestly it’s been a great experience since day one. Communication has been 5 star throughout

They’ve also built a really strong community, which makes it more than just buying and selling. Definitely recommend!

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve ordered a few times and whilst not…

I’ve ordered a few times and whilst not received any items as they are pre orders, it’s more a review bout how fair he is with the price always at retail when possible and how he treats his community, we should be helping the smaller businesses out tcg specifically and help them grow can’t wait for the items I’ve ordered to come in the coming days/ weeks

Reddevils786

8 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great shop

Fantastic shop online with a good mix of English, Japanese, Korean, and Chinese Pokemon cards all at great prices. Also selling the occasional sealed Pokemon TCG product at fantastic prices at RRP or very close to. Always happy to help with orders and any issues get sorted quickly. Fully recommended.

3 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The experience was good.

The experience was good. For a first time. Feel that speed of communication can be a bit quicker. Maybe a different alternative then email. Phoneline or whatsapp. Could be another way. But selling to them using there website was easy. Would come back to them again.

8 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great place to offload unwanted cards

Emailed them late Saturday night to see if they'd purchase some of my cards. Responded the same night, had the parcel sent to them next day and then all paid for by Wednesday. Very efficient service and paid what they quoted so no complaints at all!

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

PokePals is my favourite TCG Store

PokePals is by far my favourite TCG outlet, by a long shot. They always deliver on time and in perfect order (sealed and singles). Friendly and extremely helpful, I will continue to shop with them for all my future TCG endeavours and more.
Keep doing what you are doing Roger, you are doing a great job.

Would rate 10/10 to anyone wanting to jump on Pre-orders or aftermarket singles and sealed.

10 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 store

Bought from them quite a few times now and hands down the best place for anything pokemon related. Great prices and never had any issues with delivery or any issues with any of my orders would highly recommend them

16 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Pathetic shop

This is the worst store for buying Pokémon cards. Not only do they never deliver, but when you complain, they treat you terribly, rudely, and disrespectfully, and then they block you from contacting them. I absolutely do not recommend buying from here.

17 de fevereiro de 2026
Opinião espontânea
logótipo da PokePals LTD

Resposta da PokePals LTD

Hey Alfonso,

Firstly thanks for taking the time for your review.

Unfortunately there is no user by name of Alfonso on our system, not sure where you’ve ordered from but we don’t block anyone from being able to contact ourselves.

I have reached out for further information, but ultimately without prior contact it’s difficult for us to know what went wrong.

Classificada 5 em 5 estrelas

Another perfect transaction

Another perfect transaction!
Packaged extremely well to avoid any damage and sent out quickly with tracking as you would expect!
Pleasure to buy from!

9 de janeiro de 2026
Opinião espontânea
logótipo da PokePals LTD

Resposta da PokePals LTD

Thanks Jack!

Classificada 5 em 5 estrelas

Amazing service

Amazing service. My ordered arrived fast and in perfect condition.

Will be using again....and again

2 de janeiro de 2026
Opinião espontânea
logótipo da PokePals LTD

Resposta da PokePals LTD

Thanks Alex!

Classificada 1 em 5 estrelas

At no point did I ask for a refund or…

At no point did I ask for a refund or cancellation. I asked for clarification as a first-time customer.

The cancellation was initiated by the business without discussion. Whether the order was technically still within processing time is beside the point — a brief update would have resolved the situation.

Instead, the choice was made to cancel rather than communicate.
And I still haven’t received a refund yet

Update:
I contacted the business by email to ask about a refund that had not yet reached my account. The response I received was dismissive and unprofessional in tone.

I understand refunds can take time to process. However, the manner in which this was handled — both during the order and afterward — reinforces my concerns about customer service and communication.

26 de dezembro de 2025
Opinião espontânea
logótipo da PokePals LTD

Resposta da PokePals LTD

Hi Lee,

Already responded to your other 1* review. Kind of disappointing for you to respond with another one affecting a business.

I confirmed that it was refunded, standard processing times for refunds apply. It seems that there’s an mis understanding with business days and processing times based on the time of the year.

I think the right decision was made about cancelling your order.

We wish you the best.

Classificada 5 em 5 estrelas

MY EYES 👁️👁️🔥🔥

MY EYES 👁️👁️🔥🔥, amazing quality and price would recommend this seller to anyone just an amazing experience overall

27 de novembro de 2025
logótipo da PokePals LTD

Resposta da PokePals LTD

Always a pleasure Cody!

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