J’ai place dans le casino 163 euros à l’aide de virement bancaire dans ce casino, J’ai ensuite voulue retirer à la fin de la soirée l’équivalent de 200 euros et 96 centimes. Je viens de recevoir... Ver mais
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Leia as opiniões dos outros
I have made real quikdeposits and the have lots off providers to choose frome! Almost all the greatplayers are present!nice.i also like the fact of real agents to talk to frome the start so no sertain... Ver mais
A empresa respondeu
Casino left a good impression. Fast deposit, slots are colorful, sound smooth. Withdrawal worked, but could be faster.Identity verification took a few hours
A empresa respondeu
Prima website. Zojuist eerste pay out aangevraagd. Ik houd jullie up to date; net als onze grote telegram groep. is nu 48 uur pending. 5 sterren als die binnen is. Geld is ontvangen! Betrouwbaar
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Poko.bet is a modern online casino that brings you an unforgettable gaming experience with top-tier games from the world’s leading providers 🎰🌍. Enjoy thrilling slots, classic table games, and live games with professional dealers that recreate the vibe of a real casino — all from the comfort of your home 🎲🃏. The platform stands out with its sleek design and user-friendly interface, making your gameplay smooth and enjoyable ✨👌. With generous bonuses and ongoing promotions, you’ll always have a chance to win even more 💰🎁. All financial transactions are securely protected, and our support team is ready to assist you anytime you need 💬🔒. Join Poko.bet — your new favorite online casino full of exciting emotions, surprises, and endless possibilities! 🚀🎉
Informações de contacto
Costa Rica
- support@poko.bet
- poko.bet
Informação importante
3,9
Bom
190 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PokoBet
Dear Moustafa,
Thank you for sharing your feedback with us. We are sorry to hear that your experience with bonuses was not as expected. Our team strives to ensure that all players have access to the available promotions, and we would like to invite you to take another look at our current bonus offerings.
You might find a promotion that suits your playstyle or gives you an extra opportunity to enjoy the games. If you have any questions or need guidance on claiming a bonus, our support team is always ready to assist.
We hope you’ll explore these opportunities and that they enhance your experience with us.
Best regards,
Poko.Bet Casino Team
Great casino with nice customer…
Great casino with nice customer service! A lot of nice games!
27 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Roy,
Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the wide selection of games and found our customer service helpful and attentive. Creating a smooth and engaging experience for every player is something we take pride in, and your words reaffirm that our efforts are appreciated.
Your positive experience motivates our team to continue providing high-quality support and enjoyable gameplay. We look forward to welcoming you back for many more entertaining sessions.
Best regards,
Poko.Bet Casino Team
I am a brand new player at pokobet.com casino ! Its a welcome addition to online casinos
I have made real quikdeposits and the have lots off providers to choose frome! Almost all the greatplayers are present!nice.i also like the fact of real agents to talk to frome the start so no sertain level is neccasery to ask fore help whityour isseus.hopefull iam to see how fast the payouts are !kind regarts cornelis jacobus kuijl
25 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Kees Kuyl,
Thank you for sharing your detailed feedback! We’re thrilled to hear that your initial experience as a new player has been positive, from the quick deposits to the variety of game providers available. It’s also great to know that our real-time support agents made it easy for you to get assistance right from the start — ensuring help is accessible without any barriers is something we truly value.
Regarding payouts, processing times can vary depending on the chosen payment method and the verification process handled by our team in real-time queue mode. We hope your withdrawals will be smooth and prompt, and we look forward to providing you with many more enjoyable and seamless sessions.
Best regards,
Poko.Bet Casino Team
Well I cant will and i keep geting…
Well I cant will and i keep geting notifications all the time like if they are going to let me win something .
24 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Ariel Flores,
Thank you for sharing your feedback. We understand that receiving frequent notifications can be overwhelming. If our emails are coming to you, you can use the unsubscribe button included in any of the messages to stop them.
If this does not resolve the issue, please don’t hesitate to contact us via email. Our team will gladly assist you to ensure that your preferences are correctly applied and that you no longer receive unwanted notifications.
Best regards,
Poko.Bet Casino Team
I deposet money but dont see it
23 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Anja,
Thank you for sharing your concern. We would like to investigate the details of your situation on our side to ensure everything is properly resolved. However, without account information, we are unable to access your transaction directly.
To allow us to assist you efficiently, please contact us via email using the address registered with your account. This will enable our team to review your deposit and provide a proper resolution. Your experience is important to us, and we want to make sure this matter is handled promptly.
Best regards,
Poko.Bet Casino Team
STAY AWAY: you won’t get paid out
Atrocious casino. I have been waiting for over 72 hours for my withdrawal and it still hasn’t been processed. Support keeps telling me to just be patient, but it has now exceeded the withdrawal time mentioned on their own website. Looking at other reviews here, I’m not sure if I’ll even receive it. I would recommend to stay away from this casino, they just stall withdrawals in the hope you cancel it. Might change the rating if I receive it.
22 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Jeroen,
Thank you for bringing your concerns to our attention. We understand your frustration regarding the delay with your withdrawal and sincerely apologize for the inconvenience caused. We have reached out to you directly via email to review the details of your situation, so please check your inbox for our message.
Your feedback is important to us, and we want to ensure that your case is handled properly and resolved as quickly as possible. We appreciate your patience and hope to address this matter to your satisfaction.
Best regards,
Poko.Bet Casino Team
Na dik 5, 7 en 13 dagen nog geen oplossing
Update 22 September: they said that my providers phone number invoice does not match with the number in my profile, which is not true. They sen me at least 4 rmsils about this. Really bullying me and horacing me. So wrong, the supportteam is so bad, they can't even read a decent invoice and landcode. Again over again, they do everything to delay you to getting any money withdrawn.
Update 21 september: in order of the reaction of PokoBet they wrote today; the email where the are talking about was send on friday the 19th of September. The asked me to verify my phone number manually by sending a document, which I already did two times before that. I reacted immediately on the email from Friday and still no solution. It's been 11 days now without a solution and without a possibility to withdraw funds.
Update September 18, 2025:
still no decent response, only the same emails from support and still no solution. The phone number cannot be verified through a technical issue (already 7 days?), and therefore I cannot withdraw my money.
The problem started on September 11 with verifying my phone number. I immediately contacted support via live chat and email, but each time I only received standard replies: “We’re working on it, thank you for your patience.”
Since payouts are not possible without verification, I offered my own solution. I sent a bill from my mobile provider, screenshots, and even a video showing the issue. Still, the responses remain the same: that I need to be patient and this technical issue take time by this department (7 Whole days, just to set a button right or verifying my phone number, what could be done by hand/ email)
👉 So be warned: as long as this problem is not resolved, you are not being able to withdraw your funds.
16 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear M.,
Thank you for your patience while we looked into your situation. We understand how frustrating verification issues can be, especially when they affect your ability to withdraw funds.
Our team has reached out to you directly via email with further instructions regarding your account and the verification process. Please check your inbox (and spam/junk folder just in case) to review the details we’ve provided.
We are committed to resolving this as efficiently as possible and appreciate your understanding while our departments work on ensuring everything is handled securely and correctly.
Best regards,
Poko.Bet Casino Team
a bit too long waiting time for withdraw
9 de setembro de 2025
Opinião espontânea
Resposta da PokoBet
Dear Konrad,
Thank you for sharing your feedback. We understand that waiting for withdrawals can be frustrating. Please note that the processing time for payouts can be influenced by the payment method you select, as well as the verification process handled by our team in a live queue.
If you continue to experience delays or simply wish to check the current status of your withdrawal, we encourage you to reach out to our support team via live chat or email. They will be happy to assist you promptly and provide any necessary updates.
Best regards,
Poko.Bet Casino Team
Scammers
It took more than 72 hours for my winnings to be paid out. Bizarre.
Meanwhile, I was constantly reminded that they were working hard to process the payout as quickly as possible.
Nonsense; it's a deliberate strategy these days to delay the payout of your winnings, hoping you'll cancel your payout, continue playing, and lose everything.
I am not satisfied with this sports betting provider in the slightest. This has everything to do with the payout process. This is the second time I've experienced this with a sports betting provider. I'm 100% convinced they're deliberately using delay tactics.
I will therefore not play with this provider again. Highly discouraged; they're scammers.
22 de agosto de 2025
Opinião espontânea
Resposta da PokoBet
Dear Er,
Thank you for sharing your feedback with us. We truly regret that your withdrawal took longer than expected and understand the frustration this may have caused.
Please note that payout times can sometimes be delayed due to a high volume of requests, as well as additional checks we perform to ensure the maximum security of transactions. These measures are in place to guarantee that your funds are delivered safely and reach you without any risk.
We can confirm that your withdrawal has already been successfully processed. At the same time, we are actively working on improving our processes to make payouts faster and more seamless for all our players.
We sincerely apologize for any inconvenience caused. Please let us know if there is anything else we can do for you at this moment — your satisfaction is very important to us.
Best regards,
Poko.Bet Casino Team
Stuur hier geen geld heen
Stuur hier geen geld heen. Het is kwijt en ze willen niet echt helpen. Geen credits ontvangen. Geld verdwenen. Ben nu al even bezig om het terug te krijgen. Hoop dat ik het ooit nog terug krijg.
14 de agosto de 2025
Opinião espontânea
Resposta da PokoBet
Dear Annette S,
Thank you for taking the time to share your feedback. We understand your concern regarding the missing credits, and we want to clarify the situation.
If a deposit has not reached our system, we unfortunately cannot track or influence the transaction as we do not receive any information about it on our side. To resolve this, we kindly advise you to contact your bank directly to clarify the details of the payment. Additionally, please reach out to our support team via email with any relevant transaction information so we can assist you where possible.
We truly appreciate your patience and cooperation as you work with both your bank and our team to sort this matter.
Best regards,
Poko.Bet Casino Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.