A little disappointed with the customer service i recieved this morning. I purchased a plant two weeks ago that had died literaly 5 days later. I tried to revive it but no luck. I didnt realise i... Ver mais
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First visit, not local so made a specific trip to visit Polhil. Every member of staff was friendly, helpful and engaging, apart from girl on check out who could not have been more disinterested if she... Ver mais
A empresa respondeu
Today we did the children’s toy trail and it was brilliant! Such good value and the staff were really kind and patient with the organised activities. We love visiting Polhill throughout the year as... Ver mais
A empresa respondeu
We often come to you not only at Christmas but throughout the year.Its a bonus that we have a membership & that we get a free coffee each month plus a little gift at times,but regardless of that we en... Ver mais
A empresa respondeu
Informações sobre a empresa
- Centro de jardinagem
- Loja de artigos natalícios
- Restaurante inglês
- Loja de móveis de jardim
- Loja de lembranças
Escrito pela empresa
Family-run since 1964, Polhill Garden Centre in Sevenoaks, Kent, has become a trusted name for all your gardening needs. Our main pillars are value, choice, and expertise, ensuring we provide exceptional quality and service to our customers. Whether you’re looking for a wide variety of plants, tools, outdoor furniture, or seeking expert advice, Polhill Garden Centre is your go-to destination. Visit us today and discover why generations of families in Kent continue to trust us for their gardening and outdoor living requirements.
Informações de contacto
Polhill Garden Centre, London Road (A224), TN14 7AD, Sevenoaks, Reino Unido
- +44 1959 534212
- info@polhillcentre.co.uk
- polhill.co.uk
4,4
Excelente
162 opiniões
Não respondeu a opiniões negativas
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Such a wonderful garden centre with so much more…..
Restaurant always friendly and inviting.
Great choice of decorations and gifts for Christmas.
11 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your wonderful review! We're glad to hear you enjoyed the friendly atmosphere at our restaurant and the festive decorations and gifts. We look forward to welcoming you back soon!
This is mainly for Novells restaurant
This is mainly for Novells restaurant. Despite being extremely busy and being told there'd be a 20 minute wait for food it was delivered fairly quickly in under ten minutes. Breakfasts are good value for money nicely cooked and very filling with generous portions. Staff are always pleasant and very helpful.
For the rest of the garden centre some of the private shops can be slow to get served and often understaffed but Polhill's own service is always very good.
4 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your thoughtful review! We're delighted to hear you enjoyed your breakfast at Novell's Restaurant and that our team provided friendly and efficient service. We appreciate your feedback on our retail partners as well, and we will certainly pass it on. We hope to see you again soon!
Excellent service
For years, they are supplying best quality plants and all necessary items for gardening. Also a huge selection of Bird foods.
12 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your kind review! We're thrilled to hear that you've been enjoying the quality of our plants and gardening supplies over the years. We’re also glad to know our bird food selection has been to your liking. We look forward to welcoming you back soon!
Very good products and good price and…
Very good products and good price and excellent staff and service
12 de novembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your wonderful feedback! We're delighted to hear that you are happy with both our products and service. Our team works hard to provide the best experience, and it's great to know we’re meeting your expectations. We look forward to your next visit!
Beautifully laid out and gorgeous high…
Beautifully laid out and gorgeous high quality items. However, the crowds and coach loads of people made it a really difficult environment to be in. I think that coach parties should be limited to one day per week.
19 de novembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your feedback! We're pleased you enjoyed the layout and quality of our items. The busy atmosphere, especially with the coach parties, reflects the popularity of Polhill and the great experience we offer. We understand that it can get lively, and we’ll take your comments into consideration as we continue to improve the experience for all our visitors. We hope to welcome you back soon for another enjoyable visit!
Well Done Polhill Garden Centre
I will always give praise to any Company or individual who gives me excellent service, and Polhill Garden Centre meets and satisfies All of the criteria that I would expect.
12 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your kind words! We're so glad to hear that we've met your expectations and provided excellent service. We truly appreciate your support and look forward to welcoming you back soon!
The best garden centre…
Polhill is truly the best garden centre I have ever visited, it’s amazing!
14 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your fantastic review! We're so pleased to hear that you had such a positive experience with us. We look forward to welcoming you back to Polhill Garden Centre soon!
We often come to you not only at…
We often come to you not only at Christmas but throughout the year.Its a bonus that we have a membership & that we get a free coffee each month plus a little gift at times,but regardless of that we enjoy the outside planting,the grocers shop,butchers,the restaurant & the team that works there.Thank you polhill & merry Christmas to you all.
10 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy visiting Polhill Garden Centre throughout the year and that the Polhill+ member benefits add to your experience. Wishing you a very Merry Christmas, and we look forward to welcoming you back again soon!
Good range of products sensibly priced.
5 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your kind review! We're glad to hear that you’re happy with our range of products and pricing. We look forward to welcoming you back again soon!
Always great helpful friendlystaff.
Always great helpful friendly staff and a wide variety of excellent products.
Excellent value for money.
13 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your wonderful feedback! We're so pleased to hear that you appreciate our friendly staff and wide range of products. We always aim to provide great value, and it's fantastic to know we've met your expectations. We look forward to seeing you again soon!
Love polhill garden centre all…
Love polhill garden centre all different things to look at and buy for all the family and Friends home and garden
17 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your lovely review! We're so glad you enjoy exploring all the different things we have to offer. We look forward to welcoming you back soon!
MY LOVELY DAD ROSE & XMAS LIGHT ROBINS
Great products and good service !!!
2 de novembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your kind words! We're thrilled to hear you're happy with our products and service. We look forward to welcoming you back again soon!
Visited today and not much goodwill…
Visited today and not much goodwill here, well not to the many of us that have dogs at least. Most Garden Centres allow dogs now and since covid there has been an explosion in dog ownership - a route around the place could easily be devised without entering the food hall, or having zones that dogs are not permitted. Yes, I understand there may be challenges but these for Polehill are opportunities - If other Garden Centres can manage it why not Polehill? Maybe the management team needs to take a trip around some of the other centres and see how its done? It clearly costs them business, ours at least...
13 de dezembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your feedback. We understand that many garden centres have different policies regarding dogs, and while we are unable to allow them on site due to hygiene reasons, we are similar to supermarkets in this respect. Our policy is in place to ensure the safety and wellbeing of both our visitors and staff.
We appreciate your thoughts and hope you will consider visiting again soon.
I was pleasantly surprised by how…
I was pleasantly surprised by how quickly my online order arrived. My roses were packaged securely and arrived in excellent condition. I'll definitely be shopping here again!
29 de novembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your kind review! We're thrilled to hear your roses arrived quickly and in excellent condition. Our team takes great care to ensure online orders are packaged securely, so it's wonderful to know it made a difference. We look forward to your next order!
Bacon besmirchment
So today I had the displeasure of ordering a bacon bap at your establishment. After a 15 minute wait ( I was expecting hog roast at this point) to my besmirchment I received a tealight heated piece of ham!! The lady’s attitude was disgusting and I felt as though I needed to go and make the bacon bap myself. Needless to say I won’t be in a rush to return. If I want a ham sandwich again I’ll just got to Tesco.
13 de novembro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. This is certainly not the standard we aim to deliver, and we apologise for the long wait and that your bacon bap did not meet your expectations. We’ll share your comments with the restaurant team to ensure this is addressed, as both the quality of food and service are very important to us. We hope you'll consider giving us another chance in the future.
I placed an online order with Polhill…
I placed an online order with Polhill on the 28/10/24 and it was delivered two days later. It was very well packaged & the plants were great. I was updated all the way through as to tracking etc.
The only thing I would fault them on is not having a first ever order discount like nearly every other company online but other than that I can't fault them and will most probably order off them again in future and hopefully they'll start doing some sort of discount for people who order off them.
28 de outubro de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your review and for your kind words about the quality of our plants, packaging, and delivery updates. We're glad to hear you were happy with your order!
We do think it's a little harsh to knock off two stars purely because we don’t offer a first-order discount. We strive to provide competitive pricing and excellent service across the board, ensuring every customer gets great value. However, we appreciate your feedback and will take your suggestion into consideration for the future. We hope to welcome you back soon!
Probably the least inspiring place…
Probably the least inspiring place purporting to be a garden centre that I've ever had the misfortune to visit.
A really poor attitude toward dog owners, I saw a pleasant couple being very sharply told NOT to take their dog in, it was their first visit and I'm more than sure it'll be the last. Just what is the problem with dogs? I'm pretty sure there will be plenty of times a dog would be more pleasant company!!
Altogether a soulless event.
14 de agosto de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for sharing your feedback. Giving a company a 1-star review based solely on a policy that is clearly stated feels rather harsh. Our dog policy has been in place for a long time and is due to hygiene reasons, particularly in consideration of our retail partners on-site. This is similar to policies in supermarkets, where dogs are not permitted for the same reasons.
We aim to provide a welcoming environment for all our visitors, but we must prioritise hygiene and the comfort of all our customers. We hope you’ll reconsider your rating and perhaps revisit us to experience more of what we have to offer.
Staff on the check-out have no idea of customer service
Staff on the check-out have no idea of customer service---attempted to buy some plants including roses which had a 10% off if you downloaded their App. App would not load and they refused to give me 10% off. I was told that it takes 10 minutes to load their App--ridiculous. Asked for details of their complaints procedure and was given a card with the information on it. When I walked out of the shop with the card I was chased by a check-out assistant and told to give it back as it could not be taken out of the shop. It appears that the check-out assistants have no regard for customer service. Something that could have been easily handled by an apology about their App and just giving me the 10% discount would have solved the problem. Better training could, hopefully, improve this dismal experience.
22 de julho de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your feedback, and we're sorry to hear about your experience with the Polhill+ Membership App. While we aim to ensure a smooth process for all customers, the app does need to be downloaded and fully set up to access the benefits it provides, including discounts. We would normally advise that the app is downloaded before visiting the centre, as it’s designed for our regular customers who enjoy the savings it offers.
We apologise if this process caused frustration and for any misunderstanding during your visit. We’ll review your concerns with our team to ensure customer service is more supportive when issues like this arise. We hope you’ll give us another chance in the future.
The restaurant don’t bother
The restaurant , one we have used for so many years , but , it’s the food I have a problem with . A “roast” dinner dry chicken , potatoes unseasoned and probably deep fried definitely not roasted , vegetables so over cooked they are mush , and a Yorkshire that has been left on the pass so long it’s softened and collapsed on itself , but worse , it’s very salty and /or completely tasteless , I resent spending so much money on food that we won’t eat . However if it’s just a drink that you want , then , the coffee is good .
It’s been so long since I wrote this review , I was surprised that there had been a response , I can say that we have avoided Polhill since , I’m glad your positive about your coffee , good job.
I’m disappointed with the response , but thank you for at least responding .
11 de junho de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your feedback. We're truly sorry to hear that your experience with our roast dinner didn't meet expectations, especially as you've been a loyal visitor over the years. Your description of the meal doesn’t reflect the standard we strive to maintain in our restaurant, and we’ll be reviewing this with the kitchen team to ensure improvements are made.
We’re glad to hear you enjoyed the coffee, and we hope you’ll give us another chance to provide a better dining experience in the future. Your feedback is invaluable in helping us improve.
New system in restaurant
New system in restaurant. Orders done by you on a tablet (kiosk they call it) Most still queue and pay at till instead. Been a few times. Hit and miss on service. Coffees first two times, lukewarm as been standing on counter awaiting bringing to us? Bacon rolls nice, as use normal rolls. All lunches £14-15, a bit dear considering you can get a two course toby carvery for £12.79 over the road.
Just got a cake and a bowl of chips today, coffees were hot and cake came with them. Waited 20 mins for chips, had to go to till in the end and ask where they were. The girl on till went and got them instead. Had finished drinks by then. Chips are very nice.
Pity they forgot the order and we had to remind them. I don't like ordering on the screen as cannot get a receipt. Otherwise they seem to have lot of staff there. Cannot see what cakes and food looks like before ordering. Why not put up some photo's of it.
26 de maio de 2024
Opinião espontânea
Resposta da Polhill Garden Centre
Thank you for your detailed feedback. We’re sorry to hear your experience with our new ordering system was mixed. The kiosk is designed to make the process quicker and smoother, but we understand it may take some getting used to. For those who prefer, the option to order and pay at the till is still available.
We’re sorry about the delay with your chips and will look into how such errors can be avoided in future. We’re also reviewing ways to improve the kiosk experience, such as including photos of the cakes and dishes to help customers decide.
Regarding pricing, our meals are priced higher than those across the road as we use high-quality ingredients and focus on preparing fresh, delicious dishes. We hope this helps clarify the difference.
We appreciate your comments and hope your next visit will be a smoother experience. Thank you for bringing these points to our attention.
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