I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... Ver mais
If you just want to buy a ticket, fine.. but do t expect ANY customer service. They have 2 different phone numbers, both weren’t operating the day I was traveling. Multiple emails sent, no reply. S... Ver mais
Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!
Informações sobre a empresa
Escrito pela empresa
At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.
Informações de contacto
Polónia
- polishtrains.eu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ticket never received after payment
I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud
Very friendly usage
Very friendly usage, from train selection, payments and get the ticket… everything very smooth
Le site est fluide et la réservation…
Le site est fluide et la réservation facile.
Save time for group tickets, you’ll need it
I had to buy 13 tickets and it took me an hour and a half to do it because:
A) I couldn’t find an option to buy a group ticket, although I saw it online. When I asked about this option, the response was insufficient.
B) When I had bought 6 tickets and I had to buy more, the webpage fell continuously, what resulted in having to start over the process again and again.
Eventually, I downloaded an app that allowed me to buy the tickets much faster.
Greetings,
Silvia Navarro
Very good and user-friendly system of ticket purchasing
Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!
Everything worked perfectly
Everything worked perfectly. Thank you so much.

Resposta da PolishTrains
Die Buchung war einfach und auch für…
Die Buchung war einfach und auch für nicht-polnisch-sprechende Menschen unkompliziert durchzuführen. Übersetzungs-Tools machen es möglich. Vielen Dank.

Resposta da PolishTrains
Easy to use
Easy to use, good prices and the information is always up to date.

Resposta da PolishTrains

Resposta da PolishTrains
Some problems with the site
Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc..
Kind regards
Ulla Pietarinen
Sweden

Resposta da PolishTrains
It was easy to book
It was easy to book, and easy to find a place

Resposta da PolishTrains
Awful trains
Narrowest trains ever. You can't even walk there with luggage. Never again.

Resposta da PolishTrains
*AVOID* Absolute con company
*AVOID* Absolute con company. Sold me a ticket online3 hrs before departure for a train with no allocated seat, so I wrongly assumed the seats were for anyones taking when you got onboard. The dangerously overbooked train had no seats available and people were hanging out in the corridors as there was no where else to go. Refused to refund my money so I am writing this review.
Bought two round trip tickets from…
Bought two round trip tickets from Jaroslaw to Krakow, still didn't get refund from unused tickets
very bad service allways train late.and…
very bad service allways train late.and some staff allways very angry and not friendly.
This website is more like spam advert…
This website is more like spam advert than train website. Do not waste your time on it. Flashing content. No cookie selection- they push you to accept whatever they want. Also, I put 4 times name of initial station and website was deleting it. If I wasn't living in that "station" I would think there's no connection between point a and b but I live and I know. So the quality of info from the website is very poor. Don't rely on it.
Exorbitant service charge
Exorbitant service charge. (Which was hidden in the fine print.) They did deliver, but you're better off dealing directly with the train company.
Shame..
They don't have kids ticket for tourists or a proper family packet. In the train they inform me that the family packet it was wrong because my children should study in Poland to get any discount and I should pay for 4 adult tickets instead. (2 children age 6 & 12). So I paid 133zl plus around 400zl for a penalty. When we went to the complain office nobody was giving attention and nobody was speaking English. They said to me in the train I had the right of a refund and at the office they said only after 3 months or something.
A TOTAL SCAM
They are a total scam. They sell tickets that are more expensive and then they are not responsible for anything. No exchanges/ refunds even on the day of purchase. DO NOT BUY FROM THEM. THIS IS A SCAM.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







