PolishTrains Opiniões 

29
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud

Classificada 5 em 5 estrelas

Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... Ver mais

Classificada 2 em 5 estrelas

If you just want to buy a ticket, fine.. but do t expect ANY customer service. They have 2 different phone numbers, both weren’t operating the day I was traveling. Multiple emails sent, no reply. S... Ver mais

Classificada 5 em 5 estrelas

Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!

Informações sobre a empresa

  1. Agência de bilhetes de comboio

Escrito pela empresa

At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

29 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(29)

16 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ticket never received after payment

I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud

9 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Save time for group tickets, you’ll need it

I had to buy 13 tickets and it took me an hour and a half to do it because:

A) I couldn’t find an option to buy a group ticket, although I saw it online. When I asked about this option, the response was insufficient.

B) When I had bought 6 tickets and I had to buy more, the webpage fell continuously, what resulted in having to start over the process again and again.

Eventually, I downloaded an app that allowed me to buy the tickets much faster.

Greetings,

Silvia Navarro

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Everything worked perfectly

Everything worked perfectly. Thank you so much.

1 de maio de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

We're absolutely thrilled that the quality of our service earned a top rating. We continuously work to make ticket booking even faster and more convenient — because passenger comfort is our highest priority.

Classificada 5 em 5 estrelas

Die Buchung war einfach und auch für…

Die Buchung war einfach und auch für nicht-polnisch-sprechende Menschen unkompliziert durchzuführen. Übersetzungs-Tools machen es möglich. Vielen Dank.

29 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Vielen Dank für Ihre freundliche Bewertung! 🚆 Es freut uns sehr, dass der Buchungsprozess auch für nicht-polnischsprachige Reisende einfach und unkompliziert war. Wir wünschen Ihnen angenehme Reisen!

Classificada 5 em 5 estrelas

Easy to use

Easy to use, good prices and the information is always up to date.

28 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Thank you so much for the 5 stars! 🚆 We're delighted our service earned a top rating.

Classificada 4 em 5 estrelas

Sorry

Sorry, I do not understand Polish.

28 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Our service is available in 4 languages: polish, english, ukrainian and russian.

Classificada 4 em 5 estrelas

Some problems with the site

Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc..

Kind regards
Ulla Pietarinen
Sweden

9 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Thank you for kind words! There is possibility to choose Sweden, you have to put letters "SE" to find the country in the search engine.

Classificada 5 em 5 estrelas

Excelente servicio

6 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Nos alegra que nuestro equipo haya podido ayudar de manera efectiva. Nuestros expertos están a su disposición todos los días hasta las 23:00. ✨

Classificada 5 em 5 estrelas

It was easy to book

It was easy to book, and easy to find a place

3 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

We're delighted our service earned a top rating. Wishing you wonderful travels!

Classificada 1 em 5 estrelas

Awful trains

Narrowest trains ever. You can't even walk there with luggage. Never again.

4 de abril de 2026
Opinião espontânea
logótipo da PolishTrains

Resposta da PolishTrains

Thank you for your review. We're sorry to hear your journey was uncomfortable. We'd like to clarify that our service is a ticket sales platform — we do not operate the trains directly. Onboard conditions are the responsibility of the carrier. We encourage you to share your feedback directly with them, as they are best placed to address concerns about train comfort and space.

Classificada 1 em 5 estrelas

*AVOID* Absolute con company

*AVOID* Absolute con company. Sold me a ticket online3 hrs before departure for a train with no allocated seat, so I wrongly assumed the seats were for anyones taking when you got onboard. The dangerously overbooked train had no seats available and people were hanging out in the corridors as there was no where else to go. Refused to refund my money so I am writing this review.

14 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This website is more like spam advert…

This website is more like spam advert than train website. Do not waste your time on it. Flashing content. No cookie selection- they push you to accept whatever they want. Also, I put 4 times name of initial station and website was deleting it. If I wasn't living in that "station" I would think there's no connection between point a and b but I live and I know. So the quality of info from the website is very poor. Don't rely on it.

5 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Shame..

They don't have kids ticket for tourists or a proper family packet. In the train they inform me that the family packet it was wrong because my children should study in Poland to get any discount and I should pay for 4 adult tickets instead. (2 children age 6 & 12). So I paid 133zl plus around 400zl for a penalty. When we went to the complain office nobody was giving attention and nobody was speaking English. They said to me in the train I had the right of a refund and at the office they said only after 3 months or something.

26 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

A TOTAL SCAM

They are a total scam. They sell tickets that are more expensive and then they are not responsible for anything. No exchanges/ refunds even on the day of purchase. DO NOT BUY FROM THEM. THIS IS A SCAM.

10 de julho de 2024
Opinião espontânea

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