Polygon Leak Detection UK Opiniões 

590
TrustScore: 3.5 em 5

3,6

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Classificada 1 em 5 estrelas

I was referred to this company for an emergency leak via the insurers. I was without water for 3 days and stressed the urgency. They insisted that I pay the excess first and then they can send someone... Ver mais

Classificada 5 em 5 estrelas

I have had yet another excellent experience today. Sadly water leaks do cause damage & worry. Danny Harvey came & again I could feel in good hands immediately. He was a true professional and very car... Ver mais

Classificada 5 em 5 estrelas

Matt and Jamie came today to detect our leak, which they found almost immediately. They were polite, friendly and extremely understanding of our trauma, they patiently answered our many questions and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a Leak under the lounge floor. Other major companies struggled to find this. It took Eddie Palmer from Polygon less than 2 hours to pinpoint the area of leakage which was exactly where it was. Wou... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Canalizador

Informação fornecida por diversas fontes externas

At Polygon, we understand that suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive. If your insurance policy does not provide for ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance the pipe leak will be found and fixed – as quickly as possible with minimum disruption and cost to you. For this level of service, look no further than Polygon. We’re an award-winning national company with over 60 years of experience and expertise.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

590 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(590)

8 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

The engineer who visited my property…Warren something

The engineer who visited my property was called Warren and he was a dislikeable, objectionable person - self important with an abrasive and abrupt manner that was boarding on rude. However, he appeared to be competent enough at his job. I was satisfied with his conclusions but I would not want to deal with him again. He was only here for 20 minutes or so and I still got charged £144 pounds, which I feel is excessive considering the fact that the engineer didn't actually do anything. I am still waiting to get a refund from the firm although they say it has be 'actioned'. I am not sure if I would use Polygon again in the future.

23 de dezembro de 2021
Classificada 5 em 5 estrelas

Excellent first class service from…

Excellent first class service from first contact with booking an appointment, to the engineer arriving, successfully detected the leak source, very professional, kind and curteous. Would not hesitate in offering a recommendation to anyone needing this company. Many thanks.

2 de dezembro de 2021
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello David,

Thank you for taking the time to leave this great feedback. I am pleased to hear we found the leak. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Classificada 5 em 5 estrelas

Leak detection

A possible leak detection carried out. Engineer carried out a thorough inspection.

30 de novembro de 2021
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Resposta da Polygon Leak Detection UK

Hello Richard,

Thank you for your feedback. We appreciate your time leaving this for us. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Classificada 3 em 5 estrelas

Slow progress

So far Polygon has lifted my damaged floor, taken four days to remove the large pile of debris from the front garden and then taken a week to notify my insurance company that more work needs to be done before they can continue. Leaving me with no downstairs floor and no progress for a week. very annoyed about the wasted time.

27 de novembro de 2021
Opinião espontânea
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello Mr Davis,

Thank you for your review. I have forwarded this to the area manager on your claim.

Thank you
Regards
Leak Detection Team.

Classificada 5 em 5 estrelas

Great service

Arrived on schedule, identified leak and submitted report to use for insurers just as advertised/promised.Oliver, the technician, even tolerated my chihuahua! Very happy with excellent service.

22 de novembro de 2021
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello,

Thank you for taking the time to leave this feedback. All feedback is very much appreciated. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team.

Classificada 5 em 5 estrelas

Great service

Great service.
Polite and professional. Very helpful right from my first call to the company.
Very happy with problem solving technical expertise of Mr Steve Irving. Problem investigated and swift comprehensive report delivered by email.
Than you Polygon

15 de novembro de 2021
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello,

Thank you for taking the time to leave this great feedback. I am happy to hear things are getting sorted out for you. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Thank you.

3 de novembro de 2021
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Resposta da Polygon Leak Detection UK

Hello,

Thank you for your feedback it is very much appreciated. Should you need us again please do not hesitate to contact us

Regards
Leak Detection Team

Classificada 5 em 5 estrelas

Fantastic service

They have been great with our flood , fantastic service , Covid aware and empathetic, especially , Clive and his helper Liam , nothing was too much trouble and even ringing the company they were so helpful and understanding

Thank you all

20 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Gave good advice upon first contact.

Gave good advice upon first contact.
Then when contracted they arrived on time and found the water leak quickly.
Done and dusted in 2 hours, an excellent job.

14 de outubro de 2021
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Resposta da Polygon Leak Detection UK

Hello Mr Dunthorne,

Thank you for your feedback. We appreciate you taking the time to leave this. I am pleased to hear the leak was found. Please do not hesitate to contact us again should you need us

Regards
Leak Detection Team

Classificada 1 em 5 estrelas

This company came to my flat to do…

This company came to my flat to do listing from my contens damage so finally they listing so wrong they left 60 items very expensive items and they didn't pout in the list I don't know why and they but different brand to the list I wasn't happy and I was upset because of that and very very poor service they never respond to my complaint I made.very bad company believe me.

11 de outubro de 2021
Opinião espontânea
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Thank you for your feedback. I am sorry you have had cause to complain.
Your feedback has been left on the leak detection platform for Polygon and your information has been passed to the relevant department.

Classificada 1 em 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. This company was employed in May by my insurer to assess our contents damage after a leak. As of October they still have not done so and after many e-mails have still not told me why not. They are giving me the complete run-around presumably to cover up for some incompetence on their part. Their so-called customer service dept. is absolutely awful. This company's customer service must be the worst in Britain, rivalled only by BT.

11 de outubro de 2021
Opinião espontânea
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Thank you for your feedback. I am sorry you have had cause to complain.
Your feedback has been left on the leak detection platform for Polygon and your information has been passed to the relevant department.

Classificada 5 em 5 estrelas

Manny was professional and worked hard…

Manny was professional and worked hard for the whole day trying to find a leak. Drained my boiler and bleed my radiators. No leak and boiler now working! I am very happy.

10 de outubro de 2021
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Resposta da Polygon Leak Detection UK

Hello Jane,

Thank you for leaving this great feedback. I will be sure to pass this along to Manny. Should you need us again please do not hesitate to contact us

Regards
Leak Detection Team

Classificada 5 em 5 estrelas

Great service

Great service, polite and professional from phoning and booking a leak detection test through to the final report given. We had a problem with the isolation switch on the toilet when the actual test was being done, but Polygon were helpful and fitted a new isolation switch so the gas leak detection test could be performed safely and the work carried out. Thank you.

29 de setembro de 2021
Classificada 1 em 5 estrelas

Unreliable - very disappointed

I agreed a date for Polygon/UK Leak Detection to carry out a test and works. They asked to change the original date and I agreed. I took the morning off work on the new date but they didn't turn up. When I chased them I was told there was nothing they could do and I would have to wait anther month for someone to come out. Extremely frustrated and disappointed at the lack of basic administration. Despite the sales pitch, their reliability is clearly to be questioned

22 de setembro de 2021
Opinião espontânea
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello Amanda,

Thank you for your feedback. I am sorry that you have cause to complain. This is clearly an admin issue within Polygon which we apologize for. This is not the standard we set for our customers at Polygon. Please feel free to contact us should you wish to discuss further.

Thank you

Leak Detection Team.

Classificada 5 em 5 estrelas

Extremely professional company.

Extremely professional company.
Clearly explained the support they could offer when I contacted them.
Once appropriate actions were decided they acted swiftly.
Contact maintained by email to confirm the services required.
Invoices received quickly.
Very impressed at the speed of the refund when we did not require an excavation.
The technician who attended our property was friendly and polite.
He explained his actions, gave advice on how to proceed once the problem was identified to ensure the best outcome and delivered the report very promptly.
I would highly recommend this company to any one with similar concerns.
Outstanding.

21 de setembro de 2021
Classificada 5 em 5 estrelas

I can recommend Polygon

System still being worked on but polygon has already found one leak and is looking for others to make sure system is water tight.
Engineer very professional.

17 de setembro de 2021
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Resposta da Polygon Leak Detection UK

Hello Andrew,

Thank you for your feedback. I am sorry you have cause to complain. As I understand it we have found a leak within the property and carried out the repair for you. If there is a new issue we would be happy to discuss and offer next steps.

Please feel free to contact us should you wish to discuss.

Thank you

Leak Detection Team

Classificada 1 em 5 estrelas

This lot seem to be hopeless.appointed…

This lot seem to be hopeless.appointed by the loss adjuster as the restauration company after flood damage they have been very reluctant to focus on the customer.they first sent a surveyor round who was from the midlands and whose main concern was the London traffic he had had to deal with.just pinning him down over arrival time was a large task.he left 2 dehumidifiers of which one was faulty.when that was replaced it too broke down and since then the other one has broken and now I have 2 useless dehumidifiers they are refusing to pick up.on contacting their office to find out when they could carry out a drying service they then insisted they had no record of who I was and insisted I stay on hold while they tried to find someone who might know!although they were not appointed by me. directly my experience of them would not encourage me to recommend them in any way whatsoever..

14 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Found the company to be both…

Found the company to be both professional and efficient

2 de setembro de 2021
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Resposta da Polygon Leak Detection UK

Hello Mrs Barlow,

Thank you for your feedback. We appreciate you taking the time to leave this for us. Please contact us again should the need arise.

Regards
Mark Roberts
Leak Detection Team

Classificada 5 em 5 estrelas

Keeping fingers crossed that all will be well now

Luke did all the testing and found the source of the leak, which has been undetectable before this because it was under the shower tray. It is a huge relief as I had just been getting ready to redecorate the hall ceiling after having the shower unit checked and the water tiles taken down to introduce a waterproof membrane, and retile and all appeared OK. Just in time the leak reappeared and Luke found it with his equipment. Thank you Luke and also for leaving the room in the condition you found it. Good job!

25 de agosto de 2021
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Resposta da Polygon Leak Detection UK

Hello Barbara,

Thank you for taking the time to leave this wonderful feedback. I am please to hear Luke was able to get to the bottom of the shower leak. Should you need us again please do not hesitate to contact us again.

Regards
Mark Roberts
Leak Detection Team.

Classificada 5 em 5 estrelas

Excellent and efficient service from…

Excellent and efficient service from initial enquiry through to home visit. Dan was very thorough, careful and worked hard to try and find the leak. I would recommend Polygon without hesitation. Thank you.

25 de agosto de 2021
logótipo da Polygon Leak Detection UK

Resposta da Polygon Leak Detection UK

Hello Mrs C,

Thank you for this great feedback. We appreciate you taking the time to leave this for us. Should you need us again please do not hesitate to contact us again.

Regards
Mark Roberts
Leak Detection Team

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