Pop Specs Opiniões 175

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Huge thanks and mention to the chap who works at Braehead, Glasgow Pop Specs. Been here a few times for glasses. His help, advice and experience is genuinely 10/10. Excellent customer service. Always... Ver mais

Classificada 4 em 5 estrelas

Love the choice of frames BUT Pop-specs need to be more accurate and transparent with pricing. Tinted lenses advertised as an extra £30. First, the graduated tints were not available in the colour I'd... Ver mais

Classificada 5 em 5 estrelas

Big thank you to Will and his colleagues at PopSpecs in Braehead shopping centre who repaired my glasses today. Super fast, polite and friendly service. Very much appreciated.

Classificada 1 em 5 estrelas

Spent £315 on varifocal transition lenses for holidays that did not transition. Delay in rectifying so did not have in time. Offered & accepted refund but only refunded £65 as price of transition.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de óculos
  2. Loja de óculos de sol

Escrito pela empresa

Pop Specs - Fast, Fun, Affordable Eyewear. We're revolutionizing eyewear retail with a simple promise: complete single vision glasses in 20 minutes, not weeks. For just £75, you get everything - your choice from over 1,000 stylish frames, single vision lenses, and anti-glare coating included. While other opticians keep you waiting days or weeks, we'll have your new glasses ready while you get your coffee. Our friendly, expert team provides personalized service to help you find the perfect frames and lenses for your lifestyle and budget. With transparent pricing and no hidden costs, you'll know exactly what you're paying upfront. What's included in your £75: ✓ Any frame from our extensive collection ✓ Single vision prescription lenses ✓ Anti-glare coating ✓ Professional fitting and adjustments ✓ Express 20-minute service


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

175 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

Wow what a fab shop

Wow what a fab shop . Beautiful selection of funky glasses and the staff were beyond amazing so helpful and kind and generally just great people (special shout out to Casper in the Leeds trinity shop for been wonderful) got glasses done and ready on 30 mins fitted to perfection and just an all round great experience... Make glasses shopping fun again and go here!

18 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Return Customer

Returned to the Livingston setup and bought a 2nd pair (a month from my last pair) Firstly great service and an asset to your company was Meg / Megan, was lucky to get Meg first time and luckier to get again today, really helpful and a great help in choosing frames. Made and collected in less than a half hour...delighted is an understatement. Thinking about sunglasses now!
Susan

17 de abril de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not Entirely fit for Purpose...

This is quite a tough review for me to write, but it must be said this is merely regarding the product and certainly not the staff, who were impeccable. I have a condition which affects my eyes and therefore, I am required to wear sunglasses whenever I am out. This includes the depths of winter when it is snowing! I found Pop Specs in the White Rose Centre in Leeds, and was absolutely floored by the number of fantastic frames there were! The products themselves are truly amazing and I couldn't wait for an eye test so I could buy some glasses, especially as I was under the impression I could sit and wait for my glasses to be ready. However, the two pair of glasses I ordered took over a week, a length of time I would have waited had I chosen frames at my optician. I have also found the products to be rather flimsy and certainly not fit for my purpose. I was swayed into buying glasses with transitional lenses. Unfortunately, I can't wear these as they don't go dark enough when outside. The second set of glasses I ordered were for indoor and night time use. I love these frames. Absolutely adore them. But they broke after only a weeks worth of wear. I have had to revert to my previous glasses from a well known optician and will be returning to order new glasses in the very near future. In my opinion, I love the Pop Specs idea and the look of the products is great, but they are flimsy and I wouldn't recommend the brand if you require things such as tinted lenses, bifocals or varifocals. A straight lens prescription for either distance or reading would be okay, but if you have any medical requirements for lenses, I would suggest staying with your established optician.

21 de janeiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Dear Mrs R. Procter,

We take great pride in the quality of our products, so we’re very sorry to hear about your experience.

We always aim to provide the best possible service, and it’s clear we fell short this time. We truly appreciate you bringing this to our attention, as it helps us improve.

Please could you email us at hello@pop-specs.com with a few more details? We’d really like to look into this further and make things right.

Kind regards,
The Pop Specs Team

Classificada 5 em 5 estrelas

Staff all helpful also knowledgeable

Staff all helpful also knowledgeable
I’m very busy and sometimes you just need a quick solution without waiting or paying an amount that keeps other opticians in cosy high street locations
Their service is much appreciated

24 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Pop Specs is a great company with…

Pop Specs is a great company with excellent customer service. My spectacles frame needed fixing and they actually did it for me for free and also within an hour!
I would recommend them anytime.

28 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Visited the Leeds Trinity Amazing

Visited the Leeds Trinity store today and it was excellent from start to finish.

I was in need of some replacement glasses having had my (old) Oakleys broken whilst playing wheelchair rugby league at the weekend, i needed a replacement pair quickly for training and an uncoming game.

I popped in at lunch and picked a frame then popped back with my prescription and had my glasses within half an hour.

The frame is a similar style to my Oakleys and the inclusion of the anti reflective coating was a bonus.

Thanks wont hesitate to recommend and probably be back when it all happens again :-)

23 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Resolved

Initial delay in them responding to my complaint about broken glasses but when they did get back to me they asked if I would visit Silverburn to speak to Laura. She promptly replaced the glasses and she was very helpful & so nice. Thank you for sorting

30 de janeiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Karen,

We are very pleased to hear that Laura was able to fix the frame!

Apologies again about the initial delay and please, do get in touch if you need any assistance in the future, we are always happy to help!

Thank you,

Team Pop Specs

Classificada 1 em 5 estrelas

Whiterose store in Leeds

Whiterose store in Leeds.
Spectacles bought 3 weeks ago, not fit for purpose, varifocal lense, taken back on Saturday and the woman in the shop did the measurements again and agreed that they weren’t right. Apparently refunds have to be agreed by a manager and I was advised that the manager would contact me on Monday, no call Monday or Tuesday. I left the specs in the store. I will be contacting trading standards next.

7 de março de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Dear Karen,

Thank you for bringing this to our attention. We are genuinely sorry for the experience you’ve had at our Whiterose store in Leeds. This is not the standard of service we aim to deliver, especially when dealing with something as important as varifocal lenses.

This is very unusual as our team at Whiterose are usually very attentive and responsive.

We understand your frustration, particularly after being told the manager would contact you and then receiving no follow‑up. Your comments are being taken seriously, and we will be forwarding this directly to the store manager today. We have asked her to contact you as a priority so we can resolve this matter as quickly as possible.

Thank you for your patience, and once again, we apologise for the inconvenience and disappointment this has caused. We appreciate you giving us the opportunity to put things right.

Kind regards

Team Pop Specs

Classificada 5 em 5 estrelas

We bought two pair today at the…

We bought two pair today at the Bluewater location. The young lady and man who served us were super friendly and helpful. Sorry we didn’t get your names, but you know who you are!

Our glasses were ready when we went back to collect them, no long wait.

I loved all the cool chunky frames. My daughter was also able to find an understated more delicate frame to better suit her needs.

We both left being able to see much better. I even paid to have new lenses put in my expensive designer glasses, so now I have a spare pair. Highly recommended.

1 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bought 3 pairs of specs from the…

Bought 3 pairs of specs from the Churchill Square, Brighton branch, which gave great value.Excellent service from Kinga. Very pleased with the variety of styles, price and quality. Knocks the big High Street opticians out of the park. Would use again.

20 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a pair of glasses and they are…

Bought a pair of glasses and they are terrible. I bought them from Manchester Arndale Centre. The lenses have fallen out several times. The lenses never seem to get 100% clean and have a horrible smudge on them. I have tried contacting PopSpecs via email and contact number to no avail. Absolute terrible glasses. 0 stars if I could.

I live nowhere near Manchester. I have no pop specs near me or I would have gone to the store.

UPDATE: The manager called me whilst I was at work, I called back and his assistant said he would ring me back which he still hasn’t done. Ridiculous customer service. Also you obviously do have my contact detail because the manager called me.

24 de janeiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Minhaj,

We are very sorry you have had such a poor experience with your Pop Specs. This is not what we would want for any of our customers.

Have you taken the spectacles back to the Arndale Centre and raised your concerns and issues?

This is always the best option, so the store managers can help with any issue and either rectify or or organise a replacement service r refund.

As far as emails to ourselves, we have checked our email inboxes, and can find no records of your complaint at central office.

It may be possible the store has missed your mail.

Can we suggest you return the spectacles to the Arndale branch, and explain your issues, to the team there and we are sure they will deal with the problem immediately.

Our apologies and kind regards

Team Pop Specs

PS - We have noticed you amended the review you left after we replied yesterday, to say you have no Pop Specs near you.

Also as we explained, we do not have any emails from you prior to this one we can find on our system.

Do you have a copy of your receipt or any photos of the Specs you purchased? At least this way we can ascertain the problem and when you bought your Specs.

Kind regards

Team Pop Specs.

Classificada 5 em 5 estrelas

What a game changer for glasses…

What a game changer for glasses wearers! I have got my glasses previously from usual Specsavers, black and lizars and online places too. The whole process usually takes minimum a week and when the staff at popspecs told me twenty minutes I laughed well because I thought they were joking and having tried and tested it was actually 15 mins! Love my glasses, loved the experience and recommending to everyone!!! Shoutout to the team at silverburn Glasgow !!

25 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

TRAFFORD CENTRE STAFF ARE AMAZING

I have many pairs of Pop Specs and the manageress Maria is simply the best. Great customer service and knows her stuff. A true asset that the company. Many thanks Steve McCrory WA167GE

23 de fevereiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Steven,

Thanks for the feedback and positive review. Maria and her team are amazing as you have experienced.

We are really pleased you are a Pop Specs fan!

Thank you again

Regards
Team
Pop Specs

Classificada 5 em 5 estrelas

I have had 4 pairs of glasses of pop…

I have had 4 pairs of glasses of pop specs ad I would highly recommend staff at the Trafford centre Manchester are fantastic prices are great I worn glasses for 69 year and they are the best for style and price I have ever had

19 de julho de 2025
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Christine,

Thank you for the kind words about our Pop Specs team and store at The Trafford Centre.

Maria the manager and her team pride themselves on the service they provide, and your review will mean a lot to them, as it does to us too!

Kind regards

Team Pop Specs

Classificada 1 em 5 estrelas

Very poor quality

The quality of these frames is very poor. They are made of plastic and require adjustment every couple of weeks, as they become loose and slide down my nose, which is extremely frustrating.

When I raised this issue in-store (norwich), I was informed that nothing could be done, as this is simply the nature of the product. While the price may initially seem reasonable for a fashionable frame, the durability is disappointing — after just 10 months, they are no longer fit for purpose.

In comparison, frames from Specsavers offer significantly better quality and overall value for money.

1 de janeiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Sahar,

We can only apologise you have had this experience with this particular frame.

As you can imagine, we sell thousands of frames each year and the vast majority of our customers have very few problems.

Occasionally though there can be issues with the style or the frame itself , and with were and tear.

If you care to call back to the store to discuss this issue, we are sure the team there can try and come to a solution and resolution for you with the frame.

Please call into the store at your convenience.

Kind regards

Team Pop Specs

Classificada 1 em 5 estrelas

Pop specs are absolutely terrible

Pop specs are absolutely terrible, for something that is advertised as 20 minutes 9 days later I had to chase the glasses they put lenses in for me , never again will I use this service, quick to take the money butslow in customer service.
Never again

21 de fevereiro de 2026
Opinião espontânea
logótipo da Pop Specs

Resposta da Pop Specs

Hi Jospeh,

We are very sorry you have had a bad experience with your Pop Specs.

Could you please let us know which store you attended so we can try to rectify your complaint ?

Our 29 minutes service is for single vision lenses only, so if your prescription was for varifocals, or any other type of lens it does take a few days.


We are sorry if this wait is frustrating, but we do have a shorter waiting time than other companies generally.

If you can let us know the store information and the date you attended to get your specs, we can then look into it on your behalf.

Could you please email marketing@pop-specs.com with this information and we will do our best to reply to you promptly.

Kind regards

Team Pop Specs

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