Posh Virtual Receptionists Opiniões 

199
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We didn't know much about answering services when The Counselor started her solo Estate Planning Law Practice. We shopped around and picked something reasonable. The feedback from clients and colleag... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been using Posh for a few months now and I am impressed with how well they have caught on to our practice area. Sophia and Keara have been wonderful in helping me align and set up our account.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

MJ at Posh was great. From initial consultation to setup of the reception service was seamless. MJ is professional and very, very competent. I am happy with Posh thus far and would recommend thei... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de empresa para empresa
  2. também em
  3. Call center
  4. Empresa de telecomunicação

Escrito pela empresa

We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

199 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(199)

14 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Third Time's the Charm!

We moved to Posh after using 2 other services and are so happy we did! Everything from onboarding, to the professionalism of the agents, to follow up from the tech team has been top notch! We love working with them and highly recommend!

19 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

We are so happy that you have found the right solution for you business! Thank you for the recommendation!

Classificada 5 em 5 estrelas

Very good service

Very good service! Great team! Always prompt and professional. Thanks for everything!

13 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you for the review

Classificada 3 em 5 estrelas

We are finding that it is not as smooth…

We are finding that it is not as smooth when the VA are collecting the information. The patch through is great and its nice to have someone be answering the phone all the time. But it would be nice if it was more of a natural conversation feel when they are collecting name, phone number, email before patching through the calls

13 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you for your valuable feedback! We're dedicated to ensuring that our Posh Virtual Receptionists serve as seamless extensions of your business. Following your input, our Client Services Department discussed this concern with you and promptly addressed your concerns about call handling. Your account has been updated to guarantee that every member of your receptionist team delivers the exceptional service you expect. Furthermore, our trainers have conducted individual reviews with each team member to ensure they provide the stellar service you deserve!

If you have any questions/concerns since updates and training were done, please email support@posh.com or call 833-400-7674.

Classificada 1 em 5 estrelas

The other day

The other day - got a message of dead air - 2 minutes.
Ugh ... you're times are way too long.

2 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

We do realize the frustration that dead air calls can cause to our clients. This is why we immediately reached out to you to discuss implementing our FREE ‘Preannouncement’ feature which we did add to your account per your approval as well as unbilled the call for you. We understand that anytime businesses partner together, there may be obstacles to iron out in the beginning which is why another Goodwill Credit was applied for any frustration and inconveniences that were caused. We are pleased that you are still an active account with Posh and we look forward to continually assisting you and your callers.

Classificada 5 em 5 estrelas

Good Customer Service

Blanca listened to my concerns and addressed them accordingly.

8 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you. Blanca works hard to ensure that our clients are heard and that we can address any and all concerns.

Classificada 5 em 5 estrelas

They are always a total pleasure to…

They are always a total pleasure to deal with

8 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

It always good to hear from our clients that we are providing a great experience when they work with us. Thank you.

Classificada 5 em 5 estrelas

Thank you, Jasmine!

Jasmine Boyd, Client Services Specialist, has been such an immense help with our implementation of the POSH Virtual Receptionists service. She has been detailed, patient, and knowledgeable in addressing every concern, technical issue, and additional ask that we have presented her with. I am truly grateful for her help.

7 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you Alicia! We think Jasmine is fantastic as well. She works very hard to assist our clients!

Classificada 5 em 5 estrelas

Great service

Always so willing to help and customize the service to fit the business needs

7 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you Josh!

Classificada 5 em 5 estrelas

Easy peasy

Easy, fast, solution that was effortlessly implemented here at my office.

6 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you Toni. We want to provide an effortless process for our clients and take the call handling stress off your shoulders.

Classificada 4 em 5 estrelas

Testing call phase

So far, the changes we've asked has been implemented and we are still in the testing call phase. There might have been some challenges and confusion at first but we are hoping that everything goes smoothly moving forward.

30 de janeiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you for review. We use our Free Trial period as a calibration for our clients so that we can ensure that we can make the necessary tweaks to ensure smooth call handling.

Classificada 5 em 5 estrelas

Haley was very helpful and patient

Haley was very helpful and patient. She took with us and made sure she thoroughly understood our questions before responding. Her follow through was excellent and she also checked back in to make sure to address all concerns.

30 de janeiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you Ericka! Hailey is one of our most senior Customer Service representatives and her dedication shows.

Classificada 5 em 5 estrelas

I've been using the service for about…

I've been using the service for about two years and I'm very happy with the service. Receptionists do a great job and the support staff always strive to help too

1 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you Alex. We are here to support you, any way we can.

Classificada 5 em 5 estrelas

Exceptional Service from Posh Virtual Receptionist

We recently contracted with Posh Virtual Receptionist, and we are beyond impressed with their service. A special shout-out to Kelsey, who was an absolute star to work with. Her professionalism and dedication to her work were evident in every interaction.

Kelsey consistently went above and beyond to ensure that all of our needs were met. She was not only efficient and reliable but also brought a level of warmth and personal touch to her service that made our experience truly exceptional.

Thanks to Kelsey and the entire team at Pos, we are able to focus on our core business more fully, knowing that we always have the necessary call coverage. They have set a new standard for virtual receptionist services, and we couldn't be happier with our decision to choose them.

1 de fevereiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you for the great review! Kelsey is a great asset here at Posh.

Classificada 5 em 5 estrelas

Exceptional Customer Service

Dalilah assisted a caller who expressed interest in our organization. She took the time to direct and show the caller where to locate the online application on our website. She truly went above and beyond to provide exceptional customer service. Well done!

31 de janeiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you. We love being part of your team.

Classificada 5 em 5 estrelas

POSH Professional

My experiences each time I have called POSH has been great. Everyone I have spoken to were very professional.

29 de janeiro de 2024
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Resposta da Posh Virtual Receptionists

Thank you!

Classificada 5 em 5 estrelas

Exceptional Service Beyond Expectation: Tristica's Masterclass in Customer Support

Today, I experienced customer service at its finest, thanks to Tristica from Posh. Dedicating a remarkable 2 hours to resolve my account issues, she was nothing short of extraordinary. Her understanding and flexibility were evident throughout our interaction, making me feel genuinely supported and valued.

Tristica's communication skills are impeccable – she's not just a great talker, but a delightful person to work with. Her ability to engage in a friendly, yet professional manner turned a potentially stressful situation into an enjoyable experience. It's clear that she excels in her role, showcasing both dedication and expertise.

Her approach was not just about solving a problem but doing so with a positive attitude that is both rare and commendable. Tristica is an asset to the Posh team, and her performance today went beyond a mere 5-star rating. She is amazing at her job, and it's evident in every aspect of her work. Tristica truly deserves all the praise and recognition for her exceptional service. Thank you for an outstanding experience!

9 de janeiro de 2024
Opinião espontânea
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Resposta da Posh Virtual Receptionists

Thank you for the glowing Review. Tristica is a wonderful asset to our team and we are so happy that she provided you with an outstanding experience.

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