I always buy my clay from Potterycrafts, it arrives in good condition and is lovely to use. I also use a wide selection of glazes from here. I’ve had a couple of tight deadlines to meet recently and P... Ver mais
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Leia as opiniões dos outros
Appalling customer services, sent order with wrong/missing items, very unapologetic lady, I explained I needed the missing items urgently, Pottercrafts sent the missing items the cheapest/longest way... Ver mais
Sadly having now read other reviews that have the same experience I doubt I will shop here again. Delivery times were shown at 3-5 working days. When I called on day 5 the person who answered the ca... Ver mais
A empresa respondeu
They were great in 2019 when we bought our kiln but now the kiln has its heating elements popping out and need replacement and we can’t reach anyone for 8 days - no response to emails and phone never... Ver mais
Informações sobre a empresa
- Loja de artigos de cerâmica
- Loja de materiais artísticos
- Loja de artesanato
- Loja de hobbies
- Fabricante de cerâmica
Sobre POTTERYCRAFTS
Escrito pela empresa
Potterycrafts are leading ceramics suppliers in the UK.
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
Informações de contacto
Campbell Road, ST4 4ET, Stoke-on-Trent, Reino Unido
- 01782 745000
- sales@potterycrafts.co.uk
- potterycrafts.co.uk
3,1
Aceitável
161 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have requested a refund but no…
I have requested a refund but no response as to how long it will take and where to get it
17 de maio de 2023
Opinião espontânea
Resposta da POTTERYCRAFTS
Hello - could you send an email to sales@potterycrafts.co.uk with your order number or account number or your name. I can then check your order to see what has happened and rectify any issues that remain outstanding. Thanks, Potterycrafts Team
Really helpful friendly staff!
30 de abril de 2023
Resposta da POTTERYCRAFTS
many thanks for the kind words we look forward to you shopping with you again soon.
Resposta da POTTERYCRAFTS
Many thanks for the kind review, we hope you enjoy working with your products.
Helpful staff and speedy delivery
1 de fevereiro de 2023
Resposta da POTTERYCRAFTS
Many thanks for your kind review
Lovely smooth mould’s exactly as…
Lovely smooth mould’s exactly as described, can’t wait to use!!!
27 de abril de 2023
Resposta da POTTERYCRAFTS
We are glad you are happy with your moulds. Thank you for your review.
Delivery items prompt and professional…
Delivery items prompt and professional no gripes....
11 de abril de 2023
Resposta da POTTERYCRAFTS
thank you for your review.
Excellent staff
Excellent staff
Great to be able to park close by
Excellent explanation of how to use materials
25 de abril de 2023
Resposta da POTTERYCRAFTS
So pleased we were able to help, hope to welcome you back soon.
Unfortunately two bags of clay
Unfortunately two bags of clay, arrived together, one day later than rest of order. This was due to it having to be repacked by DHL.
23 de março de 2023
Resposta da POTTERYCRAFTS
We are sorry you had a poor experience with our delivery partners. We will pass this feedback onto them.
Resposta da POTTERYCRAFTS
Really pleased you are enjoying your clay.
Resposta da POTTERYCRAFTS
Many thanks For your review.
Service excellent
Service excellent, and Goods arrived in good time - quality and condition perfect /............ I'm happy to use your company at any time with confidence !!!
20 de abril de 2023
Resposta da POTTERYCRAFTS
Many thanks for the Kind review.
Delivery was in good time
Delivery was in good time, the item well packed and is excellent quality
20 de março de 2023
Resposta da POTTERYCRAFTS
Many thanks, enjoy your products
Quick and accurate glaze delivery
The glazes arrived very quickly and were exactly as ordered.
10 de abril de 2023
Resposta da POTTERYCRAFTS
Many thanks. Hope you enjoy working with the glazes
Resposta da POTTERYCRAFTS
Many thanks for your kind words
Resposta da POTTERYCRAFTS
Many thanks for your kind review.
Resposta da POTTERYCRAFTS
Many thanks, Hope you enjoy working with your products.
5 star service
You had the glazes I needed and they were delivered in good time with good communication on delivery status
17 de abril de 2023
Resposta da POTTERYCRAFTS
Many thanks, enjoy the glazes
Products for sale that are out of…
Products for sale that are out of stock. Items ordered not dispatched for 2 weeks and then took ages to be delivered. Terrible customer service
18 de abril de 2023
Resposta da POTTERYCRAFTS
Dear Laura. we are very sorry you have not had a good experience. We will look into what went wrong and do our best to make improvements.
The plastic container for resin aren’t…
The plastic container for resin aren’t as good as the metal tins .
Resin is discolouring and the smell comes through the plastic .
Everything went up in price but you don’t have a shop in Google St .
Otherwise everything is fine .
31 de março de 2023
Resposta da POTTERYCRAFTS
Dear Christopher, many thanks for the feedback on the resin packaging, we will pass this onto the supplier, pricing increases have been inevitable in the current economic situation but we have done our best to keep these increases to a minimum.
Delivered correctly & swiftly.
21 de março de 2023
Resposta da POTTERYCRAFTS
Many thanks for your kind words.
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