UPDATE - Contacted by company directly by phone and they are sending out replacements as it was a picking error at their warehouse. 1 star updated to 4 star for quickness of resolution. Ordered a H... Ver mais
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All toys are great value the mystery box is amazing such fantastic toys . All very well packed and fast delivery. I have used this company 3 times now and will continue to use them as the value they o... Ver mais
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I highly rate this site it’s brilliant my daughter loves the surprise boxes and the selection of toys and party bits available, she was blown away by her unicorn box she kept asking for and she loves... Ver mais
One of my favourite places to shop. I've bought an array of items from here, gifts, party favours, party tableware, costumes, prizes for school fairs and events etc. The items are fantastic value, a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com
Informações de contacto
Unit 2, River Technology Park, Brewery Street, BD21 4JQ, Keighley, Reino Unido
- hello@poundfun.com
- poundfun.com
3,9
Bom
1 mil opiniões
Respondeu a 6% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rubbish
I haven't received my goods on ordering
the system said next day delivery of which I paid £5.99 for, and goods were only £2 but needed them the next day. Ordered on the 20th today 23rd still not arrived. Emailed the company and just received a copy email of the first one sent. Absolutely usless
20 de maio de 2025
Opinião espontânea
UK safety tested products
Poundfun came back to me really quickly with information of the safety testing of their products. Very reassuring.
14 de maio de 2025
Opinião espontânea
Prompt service
Prompt service. All arrived as promised. Very please with the quality of my items. Great value.
9 de maio de 2025
False advertising
Specifically bought some sticky creature toys due to it being advertised as coming with a display box. We double checked that we would get this and company confirmed in writing that we would. Needless to say we didn’t get this and they were unable to send another. Very disappointed, felt mis-led.
UPDATE
Company reply to your poor review on trust pilot so it looks like they are doing something to resolve. They don’t.
8 de maio de 2025
Opinião espontânea
Resposta da PoundFun
Hey Rob,
We’re really sorry to hear you’re disappointed. To help us look into this properly, could you please send your order number to our team at hello@poundfun.com?
We’d be happy to review what’s happened and do our best to resolve it for you.
Thanks
Tom
Very bad company ,no cumunication !!
Very bad company ,no cumunication !!! I ordered 15 bubbles bottle ,like last time ,and was premium bounces ,now they send me different name bubbles and they don’t work ,like few bubbles coming out ,I send them video photos all proof and no communication after that ,I will contact today my bank !!!! I don’t need this bubbles because not bubbles coming out ,and plus I tried two bubbles mashines
30 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey,
Thank you for your message, and I’m really sorry to hear you’ve been disappointed this time around.
I can confirm that the bubble solution we’ve sent is exactly the same as before, just in updated packaging - the formulation has not changed. We understand it’s frustrating if the performance didn’t meet your expectations, especially if you've experienced a better result previously.
We also want to reassure you that your photos and videos have been received, and we’re reviewing them. We're sorry if you felt communication was lacking - we do aim to respond to all messages in a timely manner and appreciate your patience while we work through this.
If you’d like to return the items for a refund, please email your order number to hello@poundfun.com and we’ll be happy to help further.
Thanks
Tom
Great Service So Far
Great service so far. I had a query about what address I'd left for delivery. It was dealt with quickly & the gentleman that responded was very polite. My goods have now been despatched so I'm hoping when they arrive, they'll be as great as the service received.
6 de maio de 2025
Opinião espontânea
What a refreshing change
What a refreshing change. Having purchased quite a large order yesterday morning £600 odd and paid for next day delivery, not only did they process it immediately it turned up with a notice of a two hour window the next morning for 3 very large boxes.
Having been waiting for 3.5 weeks for a similar order from Sports Direct/Game they failed to send it, and I have had to raise it with the credit company and send them a legal letter.
If you're going to buy in bulk, then PoundFun is definitely the place to buy. Top job team. Be very proud.
17 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey Philip,
Thank you so much for the amazing review – this really made our day!
We’re so pleased your order arrived quickly and smoothly, especially after the trouble you’ve had elsewhere.
It means a lot to us that you chose to shop with PoundFun, and even more that you had such a positive experience.
Thanks again for the kind words and support – we’ll be sure to pass it on to the whole team!
Thanks
Tom
Underliverd order 😡
Ordered 6 boxes of Haribo small party bags. Paid for 2 day delivery 28th March 2025. I run a performing arts school and it was meant to be a small end of term treat for the children. Was given a Royal Mail tracking number which was invalid. Called the company as 4 days later no sweets, was told they would look into it and get back within 2 hours. Sadly no phone call.
I sent 4 emails with no response. Eventually I had to order from Amazon costing me 3 times the price. To date no sweets. Have now put in a complaint with PayPal. Very very poor service.
28 de março de 2025
Opinião espontânea
Resposta da PoundFun
Hey Lisa,
We’re really sorry to hear about your experience and for the inconvenience this has caused – especially when it was something special for the children at your school.
Unfortunately, in this case, there was a delay with our courier partner which was completely out of our control, and we understand how frustrating this must have been, particularly with the tracking number issues and the missed delivery window.
We also apologise for the delay in our responses during this time — we’ve since followed up and reached out to you directly to help resolve this matter.
Again, we’re very sorry for the inconvenience and really appreciate your feedback — we’ll be taking this on board to improve our service going forward.
Thanks
Tom
Wonderful little gifts
Wonderful little gifts at fantastic prices
Paint your own Paw patrol dog was gorgeous
Had an item out of stock and very quickly got a refund
Definitely would shop again
16 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey Martina,
Thanks so much for the lovely review! We’re really glad you were happy with your goodies – the Paint Your Own Paw Patrol dog is one of our favourites too!
Sorry again about the out-of-stock item, but we’re glad we could get that sorted quickly for you.
Hope to see you back again soon!
Thanks
Tom
Great experience as a first time buyer…
Great experience as a first time buyer on the site. Good price on the Funko Soda, fast delivery with Royal Mail and there was even a lollipop included in the box too. No problems at all.
15 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey John,
Thanks so much for the great review!
We’re really glad your first experience with us was a good one – sounds like the Funko Soda, speedy delivery, and little lollipop hit the mark!
Hope to see you back again soon.
Thanks
Tom
Excellent products & customer service
I've ordered from PoundFun a few times now, and always been really pleased with my purchase. It's all quality items at extremely reasonable prices (I honestly expected a pile of tat when I ordered the first time, but was pleasantly surprised!) and shipping is fast and well packaged. I recently had a slight issue with a faulty item, and the customer service was brilliant - fast responses, and immediately offered a replacement without having to send the faulty item back. Unfortunately, the item was out of stock so couldn't be replaced, so they refunded me instantly with no issues. Highly recommend, and will definitely be using again for all my party bags & birthday gifts!
3 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey Misha,
Thank you so much for the kind words and for coming back to us again – it really means a lot! We’re so pleased you’ve been happy with everything, and glad we could turn that little hiccup with the faulty item into a smooth experience for you.
We work hard to make sure our products are great value without compromising on quality, so it’s lovely to hear your feedback. Can’t wait to help with your next party bags or birthday gifts!
Thanks
Tom
This company is fab
This company is fab! Don't hesitate to use. Second time I've used them. I messed up my order, emailed them; sorted very swiftly and kindly for me. Order came very quickly - ordered lots of items for a wedding. Everything was right and in the right numbers. Nice items at pretty amazing prices. Even got some freebies! Very satisfied customer.
7 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey Rebecca,
Thanks so much for your lovely review!
We’re so glad to have you back for a second order, and it’s great to hear everything arrived quickly and correctly for the wedding – sounds like a fun haul!
Really pleased we could get your order sorted swiftly, and happy you liked the little extras too. We truly appreciate your support and hope to see you again soon.
Thanks
Tom
Fantastic for kids toys
Great selection of branded kids toys. Great price and quick delivery. Follow up and customer service response was superb.
4 de abril de 2025
Opinião espontânea
Resposta da PoundFun
Hey Rachel,
Thanks so much for the lovely review!
We’re really glad to hear you were happy with the toy selection, prices, and speedy delivery – and it’s great to know our customer service hit the mark too.
We really appreciate you taking the time to share your experience, and hope to see you again soon!
Thanks
Tom
Awful not my
Awful not my. Items in my parcel I want a refund as I haven’t been able to get a returns label send returns label to me 24 march my parcel came
22 de março de 2025
Opinião espontânea
Resposta da PoundFun
Hi Gaynor,
I’m really sorry to hear that your order wasn’t correct. That’s not the experience we want for our customers.
I can see that you’ve been trying to get a returns label—if you reach out to us at hello@poundfun.com, our team will be happy to assist and ensure you have everything you need to return the item for a refund.
Let us know if there’s anything else we can do to help.
Thanks,
Tom
Resposta da PoundFun
Hey Helen,
Thank you for your kind words! We’re so glad you find our products great value for money.
We really appreciate your support and hope to see you again soon!
Thanks
Tom
I ordered party boxes for my daughter's…
I ordered party boxes for my daughter's party, I realised that I had ordered too little so I ordered some more and they came within a few days. Excellent quality and great boxes. Could definitely be using for my daughter's 7th birthday next year
3 de fevereiro de 2025
Opinião espontânea
Resposta da PoundFun
Hey Natalie,
Thank you for your lovely review! I’m so glad to hear the party boxes arrived quickly and that you were happy with the quality.
It’s great to know you’ll be using us again for your daughter’s 7th birthday—hopefully, it’ll be an amazing celebration!
Thanks
Tom
Fantastic service from start to finish
Fantastic service from start to finish. They are always great deals on the website.
8 de fevereiro de 2025
Opinião espontânea
Resposta da PoundFun
Hey Hayley,
Thank you for your kind words! It’s great to hear you had a fantastic experience with us.
We really appreciate your support and hope you find more great deals on our site soon!
Thanks
Tom
Amazing, low price, something for all.
We often order and always extremely impressed.
We love the seasonal stock especially, but always find a treat for the kids too.
14 de março de 2025
Opinião espontânea
Resposta da PoundFun
Hey,
Thank you for your continued support! It’s fantastic to hear that you’re always impressed with your orders.
We love bringing in fun seasonal stock, so I’m really glad you enjoy it—and of course, finding treats for the kids is always a bonus!
Thanks
Tom
I’ve brought many things from Poundfun…
I’ve brought many things from Poundfun it’s absolutely amazing and so cheap. My son was do impressed with the mystery box we got him at Christmas and he was more surprised when we brought things for his birthday party. Definitely recommend
13 de dezembro de 2024
Opinião espontânea
Resposta da PoundFun
Hey Joanne,
Thank you so much for your kind words! It’s great to hear that you and your son have loved your orders, especially the mystery box—what a fun surprise!
We really appreciate your recommendation and hope to help make his next celebration just as special.
Thanks
Tom
Waited a week for delivery
Waited a week for delivery, when I got through by phone they were helpful and my order arrived two days later with two items missing, tried ringing again but no answer, I can forfeit £5 for the two items, extremely disappointed with this company so i will not be ordering again, they should check their invoices when despatching items, clearly not a very organised company.
13 de março de 2025
Opinião espontânea
Resposta da PoundFun
Hey Denise,
I’m really sorry to hear about your experience with your order. We always aim to dispatch orders accurately and on time, so I completely understand your frustration.
I’d like to look into this further for you—if you could reach out to us at hello@poundfun.com, we’d be happy to help resolve this.
We appreciate your feedback and will make sure it’s passed on to the team to improve our processes.
Thanks
Tom
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