Refused EU Cooling-Off Rights + No Clear Cancellation Mechanism
I purchased PowerDialer for $199 (€175.41 charged) on 26 February 2026.
Within hours of purchase, I exercised my statutory right of withdrawal under Directive 2011/83/EU (EU Consumer Rights Directive). This was a distance contract purchased from Ireland.
Instead of processing the withdrawal, the company:
• Cited a “no refund policy”
• Failed to confirm cancellation when directly asked
• Did not provide a clear or straightforward cancellation mechanism within the subscription interface
• Redirected me repeatedly to a “subscription tab” that did not offer an obvious termination option
• Provided inconsistent chatbot responses despite advertising 24/7 support
I explicitly asked multiple times:
“Is it cancelled?”
“And refunded?”
No clear confirmation was provided. Refund was refused.
For clarity: internal policy does not override statutory consumer rights within the EU.
When a customer exercises a legal withdrawal right within hours of payment and the response is policy deflection rather than compliance, that is a serious governance concern.
As a result of the refusal and lack of confirmation, I have formally escalated this matter to:
• Stripe (payment dispute)
• The Competition and Consumer Protection Commission (Ireland)
• The European Consumer Centre
Prospective EU customers should verify:
• Cooling-off compliance
• Cancellation transparency
• Whether statutory rights are acknowledged before purchasing
The handling of this matter fell significantly below reasonable expectations for a paid SaaS provider.
Consumers should not have to involve regulators to enforce a same-day withdrawal request. The fact that escalation was required speaks for itself.