Resposta da PDS

30/04/2026

Dear Toni,

Thank you for taking the time to share your feedback with us, we genuinely appreciate both the positive comments and the areas you have highlighted for improvement.

We are very pleased to hear that you found our admin and phone team helpful and that you received a good level of service from them. However, we are sorry to hear about your frustration on the day regarding the lack of a call ahead from the engineer. We completely understand how important communication is, especially when you are waiting within a full-day time slot, and we appreciate how disappointing it must have been not to receive the update you were expecting.

Please be assured that providing a courtesy call before arrival is part of our standard process, and your feedback has been taken seriously. We will be addressing this internally with the team to ensure this is followed consistently moving forward, as we always aim to keep our customers fully informed and avoid any unnecessary inconvenience.

Thank you again for your honest feedback and for choosing PDS. If there is anything further we can assist you with, please do not hesitate to get in touch.

Warm Regards,
Customer Care PDS

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Resposta da PDS

29/04/2026

Dear Lesley,

Thank you very much for taking the time to leave us your feedback. We are really pleased to hear that you were happy with the work carried out and that the job was completed to a high standard.

We completely appreciate your comments regarding the cost, and we always aim to be as fair and transparent as possible with our pricing. Our charges reflect the specialist equipment, experienced engineers, insurance, materials, travel, and the level of service required to complete drainage works properly and safely.

Your feedback is genuinely valued, and we are grateful you chose PDS to assist you.

Warm Regards,
Customer Care PDS

Resposta da PDS

28/04/2026

Dear Carol,

Many thanks for taking the time to leave such a fantastic review, it really does mean a great deal to us.

We are delighted to hear that you were pleased with the overall service provided by our engineers. Professionalism, punctuality and clear communication are all standards we hold ourselves to on every job, so it is great to know this came across throughout your experience. It is especially reassuring to hear that the work was carried out efficiently and that everything was left clean and tidy on completion, as we always aim to treat every property with the utmost respect.

We also truly appreciate your understanding regarding the initial delay. While situations like equipment availability can occasionally arise, we always make it a priority to keep our customers fully informed, so it is great to hear that our office team communicated this clearly and kept you updated.

Thank you again for your kind words and for choosing PDS. Should you ever require our assistance in the future, we will be more than happy to help.

Warm Regards,
Customer Care PDS

Resposta da PDS

27/04/2026

Dear Nick,

It truly means a great deal to us that you chose Precise Drainage Solutions after exploring several options, and we are incredibly grateful that your wife came across us and gave us the opportunity to assist. Sewer blockages can be extremely disruptive, so it is reassuring to hear that our engineers were able to attend promptly and provide the level of service you deserved.

We are especially pleased to know that the team took the time to clearly explain both the work required and the underlying cause of the issue. Root ingress is a very common but often overlooked problem within drainage systems, and identifying it correctly is key to delivering a long lasting solution rather than just a temporary fix. It is great to hear that the blockage was resolved efficiently, the manholes were thoroughly cleaned, and the re sleeving works were carried out straight away to restore the integrity of your pipework.

Leaving every site clean and tidy is something we take great pride in, so your recognition of this really does mean a lot to the whole team. Feedback like yours reinforces the standards we aim to uphold on every single job.

Thank you once again for placing your trust in us and for taking the time to share your experience. Should you ever require any further assistance or even just advice in the future, we are always here to help.

Warm Regards,
Customer Care
PDS

Resposta da PDS

27/04/2026

Dear Tracey,

Thank you so much for your kind review. We are really pleased to hear that Stefan attended promptly, listened carefully to the issues you were experiencing and kept you fully informed throughout the process. It is always important to us that our customers feel reassured, respected and confident in the work being carried out.

We are also delighted to hear that Stefan completed the work efficiently, left everything tidy and dealt with the repair straight away without delay. Your comments about his courteous, polite and professional approach mean a great deal to us, and we will make sure your feedback is passed on to him.

Warm Regards,
Customer Care
PDS

Resposta da PDS

24/04/2026

Dear Karen,

It is truly appreciated that you have taken the time to share such a positive experience with us. Feedback like this means a great deal to our entire team, as we continually strive to deliver a service that is not only prompt but also carried out to the highest professional standards.

We are especially pleased to hear that you found our response time efficient and our engineers knowledgeable and professional throughout. Providing clear, reliable solutions while maintaining a courteous and respectful approach on site is something we place great importance on, so it is fantastic to know this was reflected during your visit.

Your confidence in using PDS again in the future is the highest compliment we could receive, and we will always be here should you require any assistance moving forward.

Thank you once again for your kind words and for choosing PDS.

Warm Regards,
Customer Care PDS

Resposta da PDS

23/04/2026

Dear Michael,

We are incredibly grateful for you taking the time to leave such a detailed and thoughtful review of your experience with PDS. It is always our aim not just to resolve the immediate issue, but to fully investigate and identify any underlying problems within the system, so it is fantastic to hear that our engineers were able to quickly uncover the larger build up within the main drainage line.

Situations like this are quite common, where what appears to be a simple blockage can actually be caused by long term accumulation within the system. We are therefore very pleased that our team were able to act promptly and carry out the necessary works there and then, restoring your drainage system to full working order without delay.

It is especially rewarding to know that you were happy with both the speed of the service and the level of communication throughout. Keeping our customers fully informed at every stage is something we take great pride in, ensuring complete transparency and confidence in the work being undertaken.

Thank you once again for your kind recommendation. Your feedback means a great deal to us, and we are always here should you require any assistance in the future.

Warm Regards,
Customer Care PDS

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Resposta da PDS

22/04/2026

Dear Robin,

It truly means a great deal to us that you have taken the time to share such a detailed and thoughtful review of your experience with our team. From your very first interaction with our reception through to the completion of the works, we always strive to provide clear communication, transparency with pricing, and a service that customers can rely on with complete confidence.

We are especially pleased to hear that you felt well informed throughout the entire process, from the initial explanation of how we operate to the updates provided on arrival times. We understand how important it is for our customers not to be left waiting or uncertain, so maintaining consistent communication is something we place great emphasis on.

It is also fantastic to know that our engineer carried out the work in a professional yet cheerful manner. We firmly believe that delivering a high standard of workmanship should always be matched with a positive and respectful approach on site, ensuring the whole experience is as smooth and stress free as possible.

Your feedback reassures us that we are continuing to deliver the level of service we set out to achieve, and we are incredibly grateful for your kind words and recommendation. Should you ever require any assistance in the future, please do not hesitate to reach out, our team will always be here and happy to help.

Warm Regards,
Customer Care PDS

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Resposta da PDS

Actualizada a 22/04/2026

Dear Bradley,

Thank you ever so much for taking the time to leave such a kind review. It truly means a great deal to our entire team to hear that you found the service both helpful and efficient from start to finish. We always strive to deliver a prompt response and resolve any issues as quickly as possible, so it is fantastic to know that everything was sorted within the same day to your satisfaction.

Providing a smooth and stress free experience for our customers is at the heart of what we do, and your feedback reassures us that we are continuing to meet those standards. We are especially pleased that our team was able to assist you in a helpful manner, as clear communication and professional support are just as important to us as the technical work itself.

Should you ever require any assistance in the future, please do not hesitate to reach out. We would be more than happy to help again.

Thank you once again for choosing PDS and for your recommendation.

Warm Regards,
Customer Care
PDS

Resposta da PDS

21/04/2026

Dear Louise,

It is always a pleasure to receive such thoughtful feedback, and we truly appreciate you taking the time to share your experience with us.

We are delighted to hear that our engineer made a positive impression through his polite and friendly approach, as well as taking the time to clearly explain the works being carried out. At PDS, we strongly believe that keeping our customers fully informed throughout the process is just as important as delivering the technical work itself, so it is great to know this was reflected during your visit.

Your comments regarding the thoroughness of the work and the care taken to leave everything clean and tidy afterwards are also very much appreciated. We always aim to carry out our services with the highest level of professionalism and respect for your property, ensuring everything is left in the best possible condition once the job is complete.

Thank you as well for your recommendation, it genuinely means a great deal to our team and helps give confidence to other customers when choosing a trusted drainage specialist. We are always here should you require any assistance in the future and would be more than happy to help.

Warm Regards,
Customer Care PDS

Resposta da PDS

19/04/2026

Dear Jon,

It truly means a great deal to us that you have taken the time to share such a thoughtful review of your experience with our team.

We are delighted to hear that you found our service both quick and friendly, as we always strive to respond promptly while maintaining a professional and approachable manner. It is especially rewarding to know that our engineers’ knowledge and training stood out to you, as we take great pride in ensuring our team are highly skilled and able to provide clear, informed guidance throughout every stage of the process.

Keeping our customers fully informed with complete transparency is a key part of how we operate, so your comments in this regard are genuinely appreciated. We firmly believe that clear communication builds trust and confidence, and it is excellent to know this was reflected during your experience with us.

Thank you once again for your kind words and for choosing PDS. Should you ever require any assistance in the future, please do not hesitate to get in touch, we would be more than happy to help.

Warm Regards,
Customer Care PDS

Resposta da PDS

18/04/2026

Dear Lyn,

Thank you for taking the time to leave your feedback, it is genuinely appreciated by our whole team.

We are very pleased to hear that you found our service quick and efficient, as we always aim to respond promptly and resolve any issues with minimal disruption. Delivering a smooth and effective service is something we take great pride in, so your comments are a great reflection of the standards we strive to maintain on every job.

Your support means a great deal to us, and we are always here should you require any assistance in the future.

Warm Regards,
Customer Care PDS

Resposta da PDS

18/04/2026

Dear Justin,

We sincerely appreciate you taking the time to share such a thoughtful review of your experience with our team.

Firstly, we would like to thank you for your understanding regarding the slight delay to your appointment. We always aim to attend as scheduled, but on the rare occasion this is not possible, clear and honest communication is something we prioritise, so it is great to hear this was handled well from your perspective.

It is fantastic to know that once on site, the team provided a friendly and professional service, and that your drainage issue was resolved quickly and efficiently. We are also very pleased that the advice given for future works was helpful, as we always aim to offer long term solutions and guidance to help prevent further issues down the line.

Your feedback and support mean a great deal to us, and we truly value your trust in PDS. Should you need any assistance in the future, please do not hesitate to get in touch.

Warm Regards,
Customer Care PDS

Resposta da PDS

15/04/2026

Dear Paul,

Thank you very much for taking the time to leave such a thoughtful review. We are truly grateful for your kind comments and are pleased to hear that you were happy with the service provided from start to finish.

It is great to know that the initial visit and camera inspection helped identify the cause of the blockage, particularly where the jetting equipment was unable to fully reach the issue. Our aim is always to provide clear findings and honest recommendations, so we are glad that the proposed solution was explained properly and that you felt confident in proceeding with the works.

We are also pleased that we were able to return promptly on the following Monday to carry out the necessary excavation, clearance, and pipework repairs to resolve the problem efficiently. Delivering a quick and effective service is very important to us, and it is wonderful to hear that this resulted in a positive outcome for you.

Thank you once again for your valued feedback and for placing your trust in PDS. It means a great deal to our team to know that our efforts were appreciated and that we were able to leave you as a happy customer.

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Warm Regards,
Customer Care PDS

Resposta da PDS

14/04/2026

Dear Lucy,

Thank you ever so much for taking the time to leave such a wonderful review for Jamie and Liam. We are genuinely delighted to hear how pleased you were with the service they provided.

It is fantastic to know that they worked quickly and efficiently whilst also taking the time to explain everything clearly throughout the process. We always believe that keeping our customers fully informed is just as important as completing the work itself, so your comments regarding their diligence, conscientious approach, and the care they took in cleaning up before leaving are especially appreciated.

Your recommendation means a great deal to us, and we will be sure to pass your lovely feedback on to Jamie and Liam, who will be extremely pleased to know their hard work and professionalism made such a positive impression.

Thank you once again for your kind words and for choosing PDS.

Warm Regards,
Customer Care
PDS

Resposta da PDS

12/04/2026

Dear Hannah,

Thank you very much for taking the time to leave such a kind and detailed review, it is truly appreciated by all of us here at PDS.

We are delighted to hear that your experience was smooth from start to finish, and that our team were able to quickly identify the cause of the odour and resolve the issue efficiently. Acting promptly and returning within 24 hours to complete the works is exactly the level of service we aim to provide.

It is also great to know our engineers went the extra mile by assisting with additional pipework and guttering, while keeping everything clean, tidy, and maintaining a friendly approach with your family.

Your feedback means a great deal to us, and we are so pleased to hear you would use our services again.

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Warm Regards,
Customer Care PDS

Resposta da PDS

11/04/2026

Dear Maz,

We truly appreciate you taking the time to leave such a thoughtful review, it means a great deal to the entire team here at PDS.

It is fantastic to hear that our engineers made a positive impression by being quick, friendly and professional throughout the visit. We firmly believe that honesty and transparency are just as important as the quality of the work itself, so it is especially pleasing to know you felt there was no unnecessary upselling or overcharging. Providing a fair, straightforward service is something we are very proud of.

Your recommendation is incredibly valuable to us and helps give other customers confidence when choosing our services. We are always here should you need any assistance in the future and would be more than happy to help again.

Thank you once again for choosing PDS.

Warm Regards,
Customer Care PDS

Resposta da PDS

10/04/2026

Dear Ai Fenghe,

Thank you ever so much for taking the time to leave such a positive review, it truly means a great deal to us.

We are delighted to hear that you were pleased with the professional attitude of our team and the speed in which the issue was resolved. We understand how disruptive a blocked toilet drain can be, so being able to attend at short notice and provide a prompt and effective solution is always our priority. It is fantastic to know that the work carried out met your expectations and left you feeling satisfied with the overall service.

Your kind words about our responsiveness and efficiency will certainly be shared with the team, as they take great pride in delivering a reliable and high standard of workmanship on every visit. Knowing that you would confidently contact us again in the future is one of the highest compliments we can receive, and we are very grateful for your trust in PDS.

Should you ever require any assistance moving forward, whether it is an urgent issue or general advice, please do not hesitate to get in touch. We are always here to help.

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Warm Regards,
Customer Care PDS

Resposta da PDS

10/04/2026

Dear Fiona,

Thank you ever so much for taking the time to share your experience with us, it truly means a great deal to the entire team here at PDS.

We are delighted to hear that you were pleased with the speed of our response and the efficiency of the service provided. Our team always aims to attend as promptly as possible, identify the issue accurately, and resolve it in a professional and effective manner, so it is fantastic to know this was reflected in your experience.

Your kind recommendation is greatly appreciated and serves as a real testament to the hard work and dedication our engineers put into every job. We take great pride in delivering a reliable, honest and high standard of service, and feedback like yours reassures us that we are continuing to meet those expectations.

Should you ever require any assistance in the future, please do not hesitate to get in touch, we are always here and happy to help.

Thank you for choosing PDS – "Where Trust Is Built With Integrity."

Warm Regards,
Customer Care PDS

Resposta da PDS

9/04/2026

Dear Clive,

We truly appreciate you taking the time to leave such positive feedback following your recent experience with us.

It is great to hear that the blockage was identified and resolved quickly by our engineer, and that you found all members of our team to be knowledgeable, helpful, and polite throughout. Delivering an efficient service alongside a high level of customer care is something we take great pride in, so your comments are very encouraging.

We are especially pleased to know you would choose to use our services again, and we would be more than happy to assist you in the future whenever required.

Thank you again for your support.

Warm Regards,
Customer Care PDS