Premier Talk Opiniões 

Resposta da Premier Talk

10/06/2026

Thank you for your feedback. We are sorry that you felt your concerns were not fully addressed.

The reason your complaint was closed was because, during our discussions regarding your previous review, you advised us that you had already moved to another provider. As there was no ongoing service issue for us to resolve, the complaint was concluded at that stage agreed by yourself.

In relation to your concern about us not speaking directly with your new provider, our advisers explained that, due to GDPR and data protection regulations, we are legally unable to discuss your account with a third-party provider on your behalf without the appropriate authority and processes being in place.

Regarding the delay in transferring your service, this was not caused by a refusal on our part to engage. The transfer process required your new provider to submit and maintain a valid notification of transfer. While we did receive transfer notifications, these were subsequently cancelled by your new provider on a number of occasions, which prevented the transfer from progressing. Our advisers explained this throughout the process.

We apologise if our communication did not provide the level of explanation you were expecting but we hope this clarifies the reasons behind both the complaint closure and the transfer delays.

Resposta da Premier Talk

10/06/2026

We're pleased to hear that Mae was able to assist you professionally, even right at the end of the day. We'll be sure to pass your kind comments on to her.

We're sorry to hear that you were not fully satisfied with our billing and account change processes. We understand how important it is for these processes to be clear and straightforward, and we appreciate your feedback as it helps us identify areas where we can improve our customer experience.

Thank you again for your comments and for highlighting the service you received from Mae.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that there was a very successful outcome to your situation. Providing positive resolutions for our customers is always our goal, and it's great to know we were able to achieve that for you.

Thank you for taking the time to share your experience. We appreciate your feedback and your support.

Resposta da Premier Talk

10/06/2026

We're delighted to hear about your positive experience with Mya. It's great to know that she was able to arrange your new SIM card quickly and efficiently while providing a polite and professional service throughout.

We'll be sure to pass your kind feedback on to Mya, who will be pleased to know she made such a positive impression.

Resposta da Premier Talk

10/06/2026

We're delighted to hear about the positive experience you've had with Ruby. Your description of her dedication and perseverance is wonderful to read. We know that resolving issues involving third parties can sometimes be challenging, but Ruby is committed to supporting our customers every step of the way.

We'll be sure to share your kind words with her. She will be thrilled to know that her hard work, determination, and commitment to finding a resolution have been recognised and appreciated.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that Belle was able to assist you in a helpful, clear, and efficient manner. It's great to know that your query was resolved quickly and that you had a positive experience during your call.

We'll be sure to pass your feedback on to Belle, who will be pleased to hear that her service was appreciated

Resposta da Premier Talk

10/06/2026

We're delighted to hear that you found our team helpful and that they did everything they could to assist you. Providing excellent customer service is something we take great pride in, and your kind comments about our staff are very much appreciated.

We also appreciate your feedback regarding some of our systems and procedures. We understand that these can sometimes be challenging, and we're always looking for ways to improve our processes to make things as straightforward as possible for our customers.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that you found our team extremely helpful and that all of your questions were answered clearly. Providing straightforward, helpful support is always our goal, so it's wonderful to know you had a positive experience.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that Sinead was helpful and pleasant during your interaction with us. Providing friendly and effective customer service is very important to us, and it's great to know that Sinead made a positive impression.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that you had such a positive conversation with Chloe. It's great to know she was able to clearly explain your upcoming upgrade, as well as the contract length and pricing, in a professional and articulate manner.

Resposta da Premier Talk

10/06/2026

We're sorry for the initial difficulty you had reaching the correct contact details and appreciate how frustrating that can be, especially when supporting an elderly friend. We’ll look into ensuring our published contact information is accurate and up to date.

We’re pleased to hear that when you did get through, your call was answered quickly and that both Belle and Tiahh were able to assist you effectively and with understanding. It’s great that Belle was able to arrange a line check with Openreach promptly, and that Tiahh was able to confirm the line was working when you called back.

While intermittent faults can sometimes resolve themselves, we’re glad the outcome was positive and that the issue was resolved.

Resposta da Premier Talk

8/06/2026

Hi Ann,

Thank you for your review.

I can see an escalation agent just tried contacting you again twice but unfortunately there was no answer. I understand your frustration regarding the difficulties in getting back in touch.

Since your review was posted, you have spoken with our technical agent and discussed the information you received from Openreach. The technical agent has explained that the systems we use were experiencing issues on Friday, which meant we were not aware of the latest update at that time. The information you have provided is now being reviewed further by our technical team.

While I appreciate your concerns regarding call wait times, our longest wait time today has been under an hour . Given the circumstances of your case, had you called and an escalation member was available, we would of course have taken the call and assisted wherever possible.

We remain committed to resolving this matter and will continue to work with you and our technical team to reach a satisfactory outcome and will email over any findings.

Resposta da Premier Talk

10/06/2026

We're delighted to hear that Tiahh was able to help you through the process of changing your dad’s service from analogue to digital. It's great to know she explained everything clearly and made sure you understood each step along the way.

We’re also pleased she took the initiative to call you back after the call was unexpectedly cut off to ensure everything was completed without you needing to start again. That level of care and follow-through is exactly what we aim for.

Resposta da Premier Talk

10/06/2026

We're pleased to hear that Sinead was pleasant and helpful during your interaction with us. Providing friendly and supportive customer service is very important to us, and it's great to know she made a positive impression.

We'll make sure your feedback is passed on to her.

Resposta da Premier Talk

10/06/2026

We’re pleased to hear that you feel your concerns were listened to and acted upon. Providing a service where customers feel heard and supported is important to us, and your comments are appreciated.