Premier Vehicle Group Ltd Opiniões 

836
•
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have used quite a few leasing companies in the past but can honestly say that Premier vehicle group ltd are the best. Millie & Charlotte were super efficient, very helpful and nothing was too much t... Ver mais

Classificada 5 em 5 estrelas

All the team were extremely helpful and courteous. Particular mentions to Charlotte and Jonathan who looked after me so well. They went above and beyond! Highly recommended.

Classificada 5 em 5 estrelas

Honestly couldn’t recommend Premier Vehicle Group enough. I came to Tom with my car situation and budget, he sent me over different options over within minutes. Ordered car and was dropped at my house... Ver mais

Classificada 5 em 5 estrelas

Millie and Charlotte at Premier Vehicle Group were fantastic from start to finish. There was no pressure or unnecessary sales tactics. It was a pleasure to deal with them and nothing was too much trou... Ver mais

Informações sobre a empresa

  1. Serviço de arrendamento

Escrito pela empresa

New Car and Van Leasing Specialists / Low Rate Finance On Used Vehicles


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

836 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(836)

78 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I loved dealing with Premier Vehicle…

I loved dealing with Premier Vehicle group. Just how I like to do business. Quick to the point answers and everything happens when they say it will. No messing around! I bought a car from them without seeing it first and I wasn't disappointed. Something that can be risky sometimes. Cheers Millie and Charlotte.

9 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Elite service highly recomend

I ordered a new 26 plate range rover sport off jonathan
He had it on my drive within a few weeks of my enquiry
Fantastic experience all round
Jonathan sourced me the vehicle i wanted with the specific requirements i asked for.
There were only 2 of them in the country & he secured it me within days
Then charlotte handled the delivery and after care which was also an exceptional service. Kept me fully informed at every stage
They are easy to contact go above and beyond for you.
Ill always use them for my vehicles in future

6 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

FUR COAT NO KNICKERS

FUR COAT NO KNICKERS
Yes the bat caves impressive & so are the cars there ,however that's where it ends ,i bought my Mercedes from them ,1st trip out I heard a noise like wheel bearings ,I took it back & complained ,they told me to take it to one of their associated gargages, who could't tell the difference between a wheel bearing & a cupped trye,they changed the trye ,noise still there, i complained again, they said & i quote were not prepared to chase the tail on this ,go through your warranty company, which I didn't ,as thier warranty its worth the paper its wrote on ,in this time frame another problem arose, unbeknown to me the wheel had been hit & bent the shocker absorber ,same as above washed their hand of me ,
I finally went through my finance company, after numerous calls & txt ,this went on for eight months, the gargage HAD to pay up eventually, I now have a car i enjoy driving ,it could of been sorted out so quickly without them digging their heels ,was & are these cars inspected prior to sale ? mine obviously wasn't.
Customer satisfaction NIL
Recommend this company NO

27 de fevereiro de 2026
Opinião espontânea
logótipo da Premier Vehicle Group Ltd

Resposta da Premier Vehicle Group Ltd

Thank you for the feedback. We are sorry to hear that you remain dissatisfied with your experience with Premier Vehicle Group.

All vehicles undergo thorough pre-delivery inspections. This vehicle also received a full service and MOT at 44,511 miles with no faults identified and was sold to you at 45,870 miles after all relevant checks were completed.

On 3rd June 2025, you contacted us regarding a noise from the front of the vehicle. We immediately arranged an inspection with our preferred local repairer, which you agreed to. We have used this garage for around five years and trust their technicians. Following inspection and a road test, no significant fault was identified.

On 1st July, you returned as the noise remained. The garage advised it could be tyre-related, so we authorised and paid for a replacement tyre. This did not resolve the concern, after which you believed it was likely to be a wheel bearing.

For further reassurance, we asked you to take the vehicle to a garage of your choice. On 4th July, your chosen garage inspected and road-tested the vehicle. They advised that the noise was extremely minor and the vehicle appeared in good condition. They could not identify a faulty wheel bearing or any evidence of wear or failure and were not comfortable replacing it without being confident it would resolve the issue. They recommended driving the vehicle for approximately one week to monitor whether the noise became more pronounced.

On 16th July, we contacted you for an update. You confirmed the noise had not worsened and remained unchanged. We also spoke with your chosen garage, who were even less confident that a wheel bearing was the cause. At this point, two garages had inspected the vehicle without being able to confirm the fault, so we had to rely on their professional opinions.

You subsequently referred the matter to the finance company. We confirmed we were happy for them to appoint an independent inspecting engineer and fully cooperated with the process.

In October, the finance company's engineer concluded that the near-side front wheel bearing required replacement. We contacted you immediately and arranged the repair, with the vehicle booked in on 3rd November.

You also raised concerns regarding the wheel alignment and a sensor. We had no objection to these being investigated, but as the vehicle had been supplied with a six-month warranty, we advised that any additional repairs should be referred to the warranty provider.

Following inspection, the garage advised that a shock absorber and suspension arm were also required. These had not been identified by either garage or the finance company's independent inspection, nor were they present or apparent at the time of sale. As the warranty remained active, we initially advised you to pursue these items through the warranty provider. However, following further contact with the finance company, and as a gesture of goodwill, we agreed to cover the cost of the shock absorber and suspension arm ourselves to bring the matter to a conclusion.

Throughout, we believe we acted promptly and reasonably. We arranged and paid for inspections and a replacement tyre, agreed to inspections by both garages, fully cooperated with the finance company's engineer, and authorised the wheel bearing repair once a confirmed diagnosis was provided.

We can only act on the professional advice given to us. Unfortunately, neither garage was confident that the wheel bearing was the cause at the time. Once an independent engineer confirmed the fault, we acted immediately.

We are a fair business and take customer feedback seriously. Vehicles are complex mechanical objects and, unfortunately, things can go wrong. We will always do what we reasonably can to assist.

We hope you are still enjoying the vehicle and would love the opportunity to buy it back into our stock when your time with it comes to an end.

Classificada 5 em 5 estrelas

Faultless leasing experience from start to finish

Elliot and Charlotte were great throughout. They gave me numerous options for leasing on request, made signing paperwork really easy and kept me informed throughout the process about delivery. They were honest in their approach and didn’t make promises they may not be able to keep. Really appreciated their input and would definitely deal with again.

27 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The personal service that I got from…

The personal service that I got from Millie was exceptional. She got my car of choice….which took a bit of finding. She kept in touch through all the process. I would highly recommend Millie and premier… I have had 3 previous lease car and this has been by far the best. Once the car sorted the admin from Charlotte was very good, informative and responsive.
Overall outstanding service

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Hassle free service, would recommend

I have just taken delivery of a new Mazda, the customer service from Elliott & Charlotte has been great. Would recommend and will be back in a few years when we're ready for the next one.

2 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Charlotte and Jonny were very helpful…

Charlotte and Jonny were very helpful and helped achieve everything in a timely manner, I cannot thank them enough for all of their help and guidance. Using Premier Vehicle Group was the correct choice for myself and gave me a stress free mind when choosing a car.

31 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

The experience was professional, transparent, and genuinely easy, The team at Premier Vehicle Group LTD is knowledgeable, patient, and refreshingly pressure-free.

Jonno & Charlotte took the time to understand exactly what I was looking for even with a few changes of mind they understood

My car was immaculately presented, and every detail is handled with care. What really stood out was the honesty and attention to detail no gimmicks, no rushed decisions, just straightforward advice and excellent service.

If you’re looking for a dealership that values your time, treats you with respect, and delivers quality vehicles with confidence, Premier Vehicle Group LTD is the place to use and the reason I stay with them! Thanks again

Highly recommended 🚗✨

26 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend Premier

Elliott and Charlotte are a great team 👌🏻 The whole process of acquiring my new vehicle was stress free and so easy!! They are both really helpful and efficient and very quick to respond to all my questions and concerns. I would highly recommend Premier for any of your vehicle needs. Thank you both 🙏

21 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Millie was absolutely excellent from…

Millie was absolutely excellent from start to finish, made sure I got exactly what we first spoke about. Wouldn't use anyone else when buying a car in the future and highly recommend to anyone looking for a trustworthy person to deal with.

19 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exemplary service

I've used PVL a few times now and never had anything other than perfect service from Jon, Tom and Charlotte. They always go above and beyond, I'll always use them for any new vehicles I need. Thanks guys

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience purchasing my…

I had a great experience purchasing my RS4 from Millie at Premier Vehicle Group. From start to finish, Millie was professional, friendly, and incredibly helpful. She made the whole process smooth and stress-free, answered all my questions honestly, and kept me updated every step of the way. The car was exactly as described and presented to a very high standard. I couldn’t be happier with my purchase and the level of customer service I received. I would highly recommend Millie and Premier Vehicle Group to anyone looking for a quality car and a seamless buying experience.

7 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Third time getting a car through…

Third time getting a car through Premier Vehicle Group Ltd and, once again, the service was excellent. Elliot handled all my initial questions, came back to me quickly, and was always on hand whenever I needed anything. He secured a great price and the exact car I was looking for. Highly recommend

2 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Service

Amazing team, soo helpful and the communication was perfect. Went above and beyond for us getting our new car and helping us sort everything out. Best team about !

23 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant for my first step into leasing

Being totally new to car leasing I had a lot to learn. Elliot was top notch. He listened to what I was after and what I liked and disliked about cars. He made alternative suggestions when the initial car I wanted had a long order time and I ended up falling in love with one of those suggestions. I initially raised my query at the start of December and I’m sat with a brand new very shiny vehicle on my drive 3 days before Christmas. He answered the large volume of random questions from me throughout the process with knowledge expertise and a sense of humour. He also followed up after delivery and first drive to ensure everything was good. I felt very well looked after, going through a totally new process!

23 de dezembro de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais