Premiumdakramen Opiniões 

Nothing to tell very good and kind

La livraison s’est très bien passée. Lukasz a été très professionnel et a su manœuvrer dans une rue particulièrement étroite.

Goede bezorging chauffeur andre super vriendelijk!

Goede levering van Andre de chauffeur.
Hele nette en vriendelijke jongen.

De bezorgster was klantvriendelijk en correct. Prettig contact, bedankt voor de goede service!

Andre bracht vandaag ons raam. Vriendelijk en àlles conform afspraak geregeld

Goeie chauffeur andre.

En goeie kwaliteit

Vriendelijke man die Andre de chauffeur !!!! Netjes op tijd van te voren gebeld ,, topper is t

Łukasz lieferte mir heute eine Glasscheibe. Vielen Dank für die pünktliche und freundliche Lieferung und Hilfe beim Abladen. Er ist sehr freundlich. Ein toller Kollege.
Guter Service and quality

Best reagards Mathias Liebscher

Duidelijke communicatie over levering, chauffeur Andre, snel geleverd, mooi spul

Het bestellen en de communicatie ging erg goed, aanrader. We hebben een platdakraam besteld van 100cmx300cm. Nu erg veel licht in de keuken🤗

Very Fast, thanks

Snelle levering en mooi product

Goede bezorgservice. Keurig op tijd

⭐ 1/5 – Think twice before buying from this company

My experience with Premium Tagvinduer has been extremely disappointing, especially when it comes to how they handle complaints once something goes wrong.

I received a roof window with a mark/scratch in the glass. Instead of properly investigating the issue, Premium Tagvinduer simply rejected my claim and stated that the damage had been caused by a hard/sharp object, most likely metal, using “significant force”.

That is a very specific conclusion.

So I asked a very simple question: What evidence do you have to support it?

The mark cannot even be felt on the accessible surface of the glass. I have documented this on video. I therefore asked them to explain how something supposedly scratched from the outside with a metal object and “significant force” cannot be felt on the glass surface.

No answer.

They also claim the glass was not damaged when delivered. I asked them to provide the inspection report, photographs, quality-control documentation or any other evidence showing the condition of my specific pane of glass before or at delivery.

No answer.

They then tried to raise issues regarding the installation. The problem with that argument is that their OWN website and their OWN “Processen fra A til Z” material show the installation method in question.

Again, I asked them to explain the contradiction.

No answer.

On 9 September, I sent them a detailed written response giving them every opportunity to explain their position and asking four clear questions. I also specifically requested a final written and properly reasoned decision if they intended to reject my claim.

It is now 23 September, and they have not even responded.

That tells me everything I need to know about the level of customer service once they have your money.

I have kept the complete email correspondence, photos, video evidence and screenshots of their own installation material. I am therefore perfectly prepared to document everything stated in this review.

A company is not defined only by how it sells you a product. You really find out what kind of company you are dealing with when there is a problem.

Based on my experience with Premium Tagvinduer, I would absolutely not buy from them again and I would advise potential customers to carefully consider this experience before placing an order.

We hebben goede telefonische service en uitleg van Joris gehad. De Brett Martin lichtstraat is wat duurder en heeft een langere levertijd, maar het is zeker het wachten en de extra investering waard. Vooral vooral voor een oud huis is het een erg stijlvolle optie, die je ruimte ook gelijk veel hoger en dus ruimtelijker maakt. Daarnaast is hij eenvoudig zelf in elkaar te zetten.