I had forgotten to cancel my order so when I saw I was getting a new delivery I wrote asking if it could be stopped and the money refunded. I got a very prompt and polite reply and the firm was able... Ver mais
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Leia as opiniões dos outros
This is my 2nd Order with Primal Remedies. I had a small query which was dealt with very promptly in a Professional and good way. Thanks to Rebecca! Good Customer attitude.
A empresa respondeu
I place my order on June 30 and I still have not received it. I have contacted the company numerous times and they will not refund my money-their site says expect delivery in 3-6 Business days. No... Ver mais
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I was really impressed how fast and efficient their representative Rebecca was. I needed to cancel my prescription, but was not able to find out how to do it. I sent a message to the company Help op... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Ancient botanicals. Modern standards. Nature has supported daily wellness for centuries. Primal Remedies brings those traditional ingredients into a clean, practical supplement line made for modern routines. We focus on clear formulas, easy daily use, and honest product information. No unnecessary complexity.
Informações de contacto
30 North Gould Street Ste R Sheridan, 82801, Sheridan, Estados Unidos da América
- hello@primal-remedies.com
- primal-remedies.com
4,2
Bom
28 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
I had forgotten to cancel my order so when I saw I was getting a new delivery I wrote asking if it could be stopped and the money refunded. I got a very prompt and polite reply and the firm was able to do this for me.
I only cancelled as I find it too expensive on my small pension
I was extremely impressed by the very good service
7 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for sharing your experience.
We're so pleased our team was able to respond quickly and help resolve your request in time.
We completely understand your decision, and we truly appreciate your honesty. It means a great deal to us that, despite having to cancel, you took the time to recognize the service you received. Thank you for choosing Primal Remedies, and we wish you all the very best. 😊
Primal Remedies Great Customer Care
This is my 2nd Order with Primal
Remedies.
I had a small query which was dealt with very promptly in a
Professional and good way.
Thanks to Rebecca! Good Customer attitude.
9 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your continued support, Julie.
It means a lot to us that you've chosen us again.
We're delighted Rebecca was able to answer your query promptly and provide the support you needed. We'll be sure to pass your kind words along to her. Thank you for choosing Primal Remedies, and we truly appreciate your trust in us. 😊
The customer service rep was excellent
The customer service rep was excellent! She responded
to my email very promptly and without delay. I appreciated that.
5 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for taking the time to share your experience, Pamela.
We're so glad our customer service team was able to respond quickly and provide the support you needed.
We truly appreciate your kind words and your support. Thank you for choosing Primal Remedies! 😊
I’m very impressed the promtnes Ms…
I’m very impressed the promtnes Ms Rebecca from customer service solved my recuest of canceling my subscription for medical reasons.
7 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for sharing your experience.
We're so pleased Rebecca was able to assist you promptly and make the cancellation process as smooth as possible during a difficult time.
We truly appreciate your kind words and thank you for choosing Primal Remedies. Wishing you all the best. 😊
Customer service was prompt and on…
Customer service was prompt and on point providing all the information I needed.
7 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your kind review.
We're so pleased to hear our team was able to provide the information you needed and make the process as smooth as possible.
Your feedback means a great deal to us. Thank you for choosing us 😊
Very quick response!
Very quick response when I unfortunately had to cancel my subscription due to medical reasons. Also very quick to arrange refund of monies.
6 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for taking the time to share your experience.
We're glad our team was able to respond quickly and assist you during what we understand was a difficult time.
We appreciate your kind words about the support you received, and we're happy we could help make the cancellation and refund process as smooth as possible. Thank you for choosing Primal Remedies, and we wish you all the best. 💚
I contacted Rebecca twice & both times…
I contacted Rebecca twice & both times the response was very prompt. A pleasure to contact.
4 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your kind review! We're delighted to hear Rebecca was able to provide prompt support each time you reached out.
We'll be sure to pass your feedback along to her.
Thank you for choosing Primal Remedies, we truly appreciate your support! 😊
Delivery time was way too long (2 mos)
Delivery time was way too long (2 mos), but customer service was excellent. They quickly followed up when I emailed them, and reached out to the delivery company regarding the delay.
1 de junho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for taking the time to share your experience.
We're sorry your order took much longer than expected, and we understand how frustrating that must have been.
We're glad our support team was able to assist you and keep you updated throughout the process.
We truly appreciate your patience and your feedback, as we're always looking for ways to improve.
Thank you for choosing Primal Remedies 😊
Excellent customer service quick response and very…
Excellent quick response and very understanding , hassle free conversation with very satisfactory outcome . Thank you so much fantastic customer service 👍5 ⭐️
2 de agosto de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you so much for your wonderful feedback!
We're delighted to hear our team was able to provide a quick, hassle-free experience and help resolve your concerns.
It means a lot to know you were happy with the outcome.
Thank you for choosing us, we truly appreciate your support! 😊
Rebecca was very helpful and…
Rebecca was very helpful and professional, she also cares about your concerns.
30 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your kind words! We're so pleased to hear Rebecca was able to provide the support and care you deserved.
We'll be sure to share your feedback with her. Thank you for choosing Primal Remedies: we truly appreciate your support 😊
Excellent customer service!
Excellent customer service!! Quick response!!!
28 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thanks so much for taking the time to leave us a review!
It's wonderful to hear our team was able to respond quickly and provide the support you needed.
We're always happy to help whenever questions come up, and your kind feedback means a lot to us.
Thank you for choosing Primal Remedies! 😊
SCAM- beware of ordering from this company
I place my order on June 30 and I still have not received it. I have contacted the company numerous times and they will not refund my money-their site says expect delivery in 3-6 Business days. No where on their ad states product is coming from another country—I would not have ordered it had I known that. I am not giving up on my return
Update- the company actually did refund my purchase price. I am not sure if they were just overwhelmed by the number of orders they possibly received or what but even though it took them 5+ weeks, I did get my refund as promised- I would have to give customer service another star because in the end I did get my money back as they said I would
28 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
We're sorry to hear about your experience and understand how frustrating it must be to be waiting for your order and feeling like your concerns haven't been resolved.
We'd really like the opportunity to look into this and understand exactly what happened. If you could contact our support team with your order number or the email address used for your purchase, we'll review your case as quickly as possible and do everything we can to help.
We take concerns like yours seriously and are committed to providing our customers with the support they deserve. We hope you'll give us the opportunity to make this right.
Scam take money for subscription…
Scam take money for subscription automatically and didn’t accept and says can’t be cancelled
28 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
We're sorry to hear you feel this way. We understand how frustrating it can be when an order has already entered the shipping process.
Our support team responded to your email and explained that this order was generated from the active subscription linked to your initial purchase.
While the order could no longer be canceled immediately because it had already been processed for shipment, we contacted our internal team to see whether it could still be stopped and refunded.
We also provided instructions on how to access, manage, and cancel your subscription to prevent any future recurring orders.
As communicated in our email, we're currently awaiting an update from our internal team regarding the shipment and will keep you informed as soon as we receive it.
We're committed to helping resolve this for you.
Would give it zero if I could
Would give it zero if I could. Complete scam. Ordered 3 weeks ago and nothing and no comms with the company. Save your money.
1 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
We're sorry to hear this was your experience. We understand how frustrating it is when you're waiting for an order and don't have the information you need.
We'd really like the opportunity to look into this, but we haven't been able to identify your order from the details provided in your review. If you could contact our support team with your order number, email address, or any information used when placing the order, we'll investigate this as quickly as possible and do everything we can to help.
We take concerns like yours seriously and are committed to providing every customer with the support they deserve. We hope to have the opportunity to make this right.
Resposta da Primal Remedies
It's great to hear your issue was resolved quickly and without any hassle.
Thank you for choosing Primal Remedies! 😊
Superb company
My experience with Primal Remedies has been exceptionally good, they understood my problem and dealt with it in a way that I thought was incredible and I can’t thank them enough and I can tell you that are quite unique.
24 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you so much for your thoughtful review.
It truly means a lot to hear that you felt supported and that our team was able to help in a way that made a real difference.
Providing understanding and genuine support is something we strive for every day, so your kind words are incredibly encouraging.
We really appreciate you taking the time to share your experience, and thank you for choosing us.
Resposta da Primal Remedies
Thank you for your feedback.
We're so happy we could get everything resolved for you.
We know how important it is to have issues handled without delay, so it's great to hear we were able to help.
Your quick response was greatly…
Your quick response was greatly appreciated .. I'm totally happy that you were able to help me out..
Thank you so much 😊
24 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your kind words! We're so glad we could respond quickly and help you out when you needed it.
It means a lot to know you had a positive experience with our team. Thank you for taking the time to share your feedback, and thank you for choosing Primal Remedies! 😊
I lost my order number and contacted…
I lost my order number and contacted them to ask for help. They replied right away and gave me all the information I needed. Outstanding customer service!
18 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your wonderful feedback!
We're so glad our team was able to respond quickly and help you find the information you needed.
We know how frustrating it can be when important order details go missing, so we're happy we could get everything sorted out for you. Thank you for taking the time to share your experience.
I was concerned about my order
I was concerned about my order , so my contacted them, within five minutes they had replied and with the right information had sorted my concerns, brilliant customer service
19 de julho de 2026
Opinião espontânea
Resposta da Primal Remedies
Thank you for your kind words.
We're so happy our team was able to put your mind at ease and provide the information you needed so quickly.
We understand how worrying it can be when you're waiting for an order, so we're happy we could help resolve your concerns.
Thank you for taking the time to share your experience, and thank you for choosing us 😊
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