Primecasino Opiniões 14

Resposta da Primecasino

30/01/2026

Hi There,

Thanks for sharing your feedback and we’re sorry to hear your experience hasn’t been a positive one.

Withdrawal times can vary depending on the payment method used and whether standard account checks are required, but we understand how frustrating any delay can feel. Our team does process withdrawals as quickly as possible once all checks are complete.

We also appreciate your comments about live chat. While our chatbot helps with common queries, our support team is available to step in when needed, and your feedback has been noted as it helps us improve how support is accessed.

If you’re currently waiting on a withdrawal or need assistance with your account, we’d be happy to help if you contact us directly with the details.

The PrimeCasino Team

Resposta da Primecasino

4/08/2025

Hi There,

We're sorry to hear about your experience and understand how frustrating this must have been. It’s important to clarify that this review has been posted on PrimeCasino, though the situation you described appears to have occurred on GentingCasino as you stated. While we are part of the same group, each site operates independently and may have slight variations in how features or communications are handled.

Regarding bonus cancellations: in accordance with our terms and conditions, cancelling an active bonus can result in the removal of both the bonus and any associated winnings. However, we take feedback seriously and are always working to improve how we communicate these scenarios to avoid confusion.

As we don’t have your account details, we kindly ask you to reach out to our support team so we can look into this more closely and ensure you receive the correct information for the casino in question.

The PrimeCasino Team

Resposta da Primecasino

25/07/2025

Hi There,

We’re sorry to hear about your frustration. We understand how upsetting it is to be able to deposit and play but not withdraw, especially when this feels unfair. Please know that any account restrictions or withdrawal reviews are carried out to meet regulatory requirements and ensure safer gambling, and these decisions are never taken lightly.

If you would like us to look into your account to explain the situation clearly, please reach out to our support team directly or update this review with your username so we can assist further. We value your feedback and would like to resolve this for you as soon as possible.

Ther PrimeCasino Team

Resposta da Primecasino

25/07/2025

Hi There,

We’re sorry to hear about your experience. We completely understand how frustrating this must be. Please know that withdrawal restrictions are never intended to cause distress but are part of our commitment to safer gambling and regulatory requirements.

As we don’t have your account details here, we’d really like to review this further for you. Please reach out to our support team directly or update this review with your username so we can investigate and resolve this as soon as possible.

Thank you for your feedback, and we hope to restore your confidence in us.

The PrimeCasino Team

Resposta da Primecasino

25/07/2025

Hi Roy,

We regret that your recent experience has led you to question the fairness of our games. Please rest assured that fairness is at the core of what we do, and our games are regularly tested to meet strict industry standards using random number generators (RNG).

If you have any questions about how our games work or need assistance, don’t hesitate to contact our support team. We’re here to help and address any concerns.

Thank you for giving us the opportunity to improve your experience.

The PrimeCasino Team

Resposta da Primecasino

4/07/2025

Hi There,

We’re sorry to hear about your experience and for any frustration caused. We always aim to provide genuine support and apologise if you felt otherwise. We’d really like to look into this further for you – please reach out to our support team so we can assist, or alternatively, you can update this review with your username and we’ll contact you directly to resolve your concerns as soon as possible.

The PrimeCasino Team

Resposta da Primecasino

30/06/2025

Hi There,

We are sorry to hear about the issues you have faced.

If you still need assistance, please contact our support team on chat or send an email to support@primecasino.com with further details and we will be happy to assist you further.

Thanks for understanding,

The PrimeCasino Team