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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Much better than going into a GP. They help fix the problem and medicate rather then just telling you to go home, rest and drink fluids. It's really quick and convenient. Sometimes feels a bit rushe... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dr Mohsin was very thorough and understanding of my medical condition. My script was sent thru very quickly for me to continue to take my medication. Very happy with the service....11/10 score. Thank... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

At 8pm I realised that I was feeling really bad because I had accidently been given the wrong strength of medication and miscalculated how many of the wrong strength to take. I needed it by 11am the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços médicos locais

Escrito pela empresa

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

397 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thank-you Prime Medic for you amazing…

Thank-you Prime Medic for you amazing service.
It was Boxing day and every doctors clinic was closed. Need a doctor asap
I call Prime Medic and they organised a doctor to call me, within 5 mins I spoke to a doctor and he sent me a script to my phone.
Amazing service thank-you 🙏❤️

26 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

I tried to book a home visit online and…im impressed

I tried to book a home visit online and they rang me straight away saying no drs in my area but put me thru for a phone consultation with a dr and i was rang back in 5 mins
After talking through my symptoms he sent me e script to help until i can see my own doctor.
Very helpful and quick response

26 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

Dr Mohsain,

Dr Mohsain,
I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing my everyday medication that I urgently needed to take overseas. He also ensured that I have enough for my duration overseas.
I was definitely impressed! He was very professional and kind. The time wait was correct by the representative as the Dr called during that window. Once again, Thank You to all that were involved.

So it's a 100% YES!

25 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

Prompt care

Actively Listening to client's concern, caring, and paying attention to detail of providing holistic care, prompt appointment

24 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

New kid on the block, kicking goals & scoring points!

Out of 3 after hours GP clinics I called, these guys were the only one available to get an appointment. Appointment was only an hour after I had requested one. Doctor was patient, empathetic & understanding. At the end of the appointment I had a prescription sent to my phone & a referral for an X-ray for when I could arrange for one. The following day I received a follow-up call to make sure all was well & to make sure I didn't require anything further. A courtesy call is always appreciated, especially in stressful situations like getting medical attention, it's easy to forget important information or questions you didn't know you had 🙂 I would 100% recommend to friends & family & would 100% use their services again!

20 de dezembro de 2025
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logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 1 em 5 estrelas

My son needed antibiotics and steroids… Still waiting on the script almost 18hrs later

My son needed antibiotics and steroids for a chest infection at 11pm last night it is now after 6pm the NEXT DAY and I still HAVE NOT RECEIVED MY SONS SCRIPTS
Nothing but excuses 0 help 0 care absolutely disgusting service dont use these drs they are happy to send the invoice immediately but the needed scripts nahh you can wait indefinitely

18 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

We’re very sorry for the inconvenience and understand how upsetting this situation must be, especially when your child is unwell. This is not the level of service we aim to provide.

Please share the details of your complaint with us at admin@primemedic.com.au so we can look into this urgently and work toward a resolution.

Classificada 5 em 5 estrelas

Excellent service with Prime Medic

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic!
They follow up after the consultation to ensure you have received your prescription and that you are happy with their service.

18 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

Very easy

Very easy, great service

16 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

Seamless easy service

Seamless easy service. My doctors clinic was damaged by a car ramming through it so I don’t have a clinic at the moment so this service was really helpful.

15 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 5 em 5 estrelas

Prime Medic

I contacted them through their chat, I was rung back almost straight away. I received another call when I was in the queue.
The Dr rang, he was easy to talk to, listened, gave advice and wrote me the Script I needed.
I thoroughly recommend them. Thank you. K

14 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 1 em 5 estrelas

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

13 de dezembro de 2025
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logótipo da Prime Medic

Resposta da Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

Classificada 5 em 5 estrelas

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

11 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

Thank you for your kind review!

Classificada 1 em 5 estrelas

I waited approx 4 hours for a phone…

I waited approx 4 hours for a phone consultation for my daughter which came in at midnight And She was prescribed the wrong antibiotic for her condition.

8 de dezembro de 2025
Opinião espontânea
logótipo da Prime Medic

Resposta da Prime Medic

We’re very sorry to hear about your experience and the delay in your daughter’s consultation. That’s certainly not the level of care we want to provide. Please contact us at our email (admin@primemedic.com.au) so we can look into this right away and get everything sorted out for you.

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