Prime Time Boilers & Solar Opiniões 

I had a new boiler installed by this company in March 2025. I was met with problems during the install, I was left with radiators not working during a very cold March. I tried contacting them to be told it was a weekend and they couldn’t help. Eventually the engineer came back and tried to rectify the problem. Was very unprofessional as a contractor for this company and complained constantly about not being paid by them. It took several days for the engineer to rectify the problem and ensure all I had heat in all radiators.

Fast forward to May 2026 I have water leaking from the flue have called an engineer out to check and they have highlighted all the install problems and declared that the flue was not installed safe and wouldn’t meet regulations. They have taken photos and provided a report for me. Needless to say I am shocked by the shoddy workmanship and the fact I am pot of pocket repairing faults from the installation. I have emailed them formally complaining. I don’t expect much response based on previous experience. I would not recommend this company and would not use them to complete any boiler work in the future.

Prompt, efficient, polite, helpful. Thank you.

All ways great service, polite efficient engineers.

Mark, was polite and very helpful. He serviced the boiler, and checked my other gas appliances, he also cleaned out one of the gas rings on my gas hob which I was having trouble lighting and works perfectly now.

We purchased and had a boiler installed from Prime time boilers. From the first phone call to the aftercare, it was all dealt with promptly and professionally.
We initially had a FaceTime call to help show the property needs and requirements. We were then advised and given options, offered a payment plan and a choice of dates to have the boiler installed. The whole process was easy, and without any problems. Communication was very good and the installation went perfectly to plan.
We Would definitely use them again.

Very efficient men installed the air con & were very clean & tidy & did a good job plus they were very nice.

Had a boiler installed by Prime Time Boilers in January 2026. Was advised to upgrade as was assured that that meant that 2 showers could run consecutively with no interruptions. Since the boiler has been installed I noticed that if someone is showering and someone else turns on a tap in another room, all the pressure and heat is lost from the shower. Contacted Prime Time who have an AI receptionist taking enquiries ( no human to speak to) who advised me that someone would get back to me shortly....I then received an automated You Tube video on how to adjust the boiler ( could have looked that up myself!. Didn't solve the problem, have heard nothing from Prime time boilers. Just a warning that pre sales customer service is impressive, until you need post installation advice...basically Non-existent! Really wish I'd known this before I bought the boiler. So frustrating!

Excellent service. From initial consultation to the installation and documentation. Fair price. Would highly recommend company to others.

My boiler installation was flawless, they arrived first thing in the morning, after a quick discussion to show where certain controls and valves were they sorted everything perfectly. I work in a maintenance roll and have high expectations, but this installation exceeded in every way. Pipework tight & straight with clean solder joints, drain offs where needed and not a spec of dirt to be found... 10 out of 10 guys ...

Overall from initiative survey ,reasonable pricing and breakdown, completion of works very satisfied with the outcome including the follow up off service and support a slick outfit which has my thumbs up..

Prompt efficient & tidy .explained everything too.i would highly recommend prime time boilers .The installation man was really friendly & professional too.

PT was quick for installation and offered an interest free credit option for 6 months - perfect... however charged me 4k for a 3k job, having had several trades persons comment on the price.. Now I get too many emails for a 5 star review to win a luxury hamper and to join their service plan. Wish I had gone with a local gas fitter but I got the wife and kids that needed a warm home.. Certainly won't be using their services again in the future - Just wish some of the other companies out there offered an interest free option for payment so PT had a little more competition on pricing. That is my experience with PT.

Mark serviced our boiler today and done a good job, I would recommend him to family and friends.

Prime Time Boilers recently installed our new combi boiler, and the whole experience was excellent from start to finish. Darell was professional, punctual, and knowledgeable, and the installation was completed to a very high standard. Everything was explained clearly, and he made sure the system was working perfectly before leaving. I also want to thank Simon and the rest of the Prime Time Boilers team for their support throughout the process.
The price was fair and competitive for the quality of service provided, and we felt confident we were getting real value for money.
We’re very pleased with the quality of work and the overall service provided. I would happily recommend Prime Time Boilers to anyone looking for a reliable and efficient boiler installation service.

Thanks Mark, excellent service. Professional, left the area clean and tidy. No problems and would highly recommend.

I couldn't recommend prime time boilers enough for their heat pump design, service and installation. I needed to replace my 30 year old oil boiler, with a heat pump. I got quotes from a number heat pump companies, including from the big energy companies. Tony at prime time's quote was very clear, competitive and he offered one point of contact for the design and arranging the installation, that really stood out compared to the other quotes. When I went with Tony to design the system and he visited my house, he was very knowledgeable and accommodating and when he sent through the design he explained why he recommended his proposed solution and the detailed quote. He answered all my questions over the phone and promptly by email. We discussed some changes to the design and then arranged the installation within a month through Tony. The installation took 4 x days to complete and the fitters Jack and Mitch were friendly, tidy and accommodating and checked with me any changes to design and any major holes in walls and ceiling before starting them and even moved some radiators when I asked. When completed Jack went through the system, the settings, how it worked and what to look out for. I have hot water and modern heating system. Tony is currently registering my system, which comes with 7 x year system warranty and 2 x year installation warranty and they offer a competitive service plan. For a complicated heating change, Tony and prime time boilers made the process very easy.

We were worried about a possible carbon monoxide leak, following a beeping detector. Mark attended the same morning and carried out a thorough check and reported back to us to put our minds at rest. He was professional and polite. A credit to Prime Time. Many thanks!

Mark arrived on time as arranged. He was very friendly and thorough in his inspection process and sorted out our warranty form for the boiler. Overall great service.