Prime Time Boilers & Solar Opiniões 

Very easy to
Communicate with. The fitters were very efficient . The man that fitted the boiler
was thorough and very tidy . Very professional and he took time to show me the app to use as the thermostat. He did an amazing job and fast..
Very pleased with the service ..
Really was an excellent service !

Sales were informative / polite and professional. We were kept up to date on delivery and installation dates. Product was good quality. Installers were very good / polite / quick / knowledgable and tidy a good service all round

I had a video survey in preparation for my quotation. The guy was clearly very experienced and gave me some additional advice over and above what I expected. The quote was competitive once other firms added in "extras" and I negotiated a smallish discount from PTB. Although still not the cheapest overall, I had more confidence in PTB.
Contact with the Office to check a couple of details and book installation was pretty efficient.
The engineer who came to fit our LPG boiler (it was a pretty simple like-for-like job) was on-time and ready to go. Delivery of he boiler itself was a little late but he kept busy doing prep work. Fitting was neat and tidy and completed in a day. The engineer was a direct employee of the Company, was very personable and happy to explain to me what he was doing. One little thing was missed (routing the washing machine discharge pipe) but I fixed this myself.
I'm still awaiting the registration paperwork but the Office tells me that this can take 6 weeks.
I didn't get any follow up calls (as I was told I would) but as things went well and the boiler is working as it should, I didn't really mind. What I have had, however, is numerous emails and texts encouraging me to sign up for a maintenance contract! I don't need this as I have an excellent local engineer who will do my annual inspection and survey. All in all this has been a good experience worthy of four and a half stars.

From start to finish everyone was helpful friendly and knowledgable
Video assessment for a quote was stress free and every question was answered
Customer service with Kelly accepting the offer and arranging payment service plan and installation was second to none Kelly was extremely helpful no question was too much hassle
Installation day was as stress free as could be
I would recommend Prime Time Boiler's to all friends and family

We had solar panels fitted by prime time boilers. What I really like from the company was the personal touch given, I had a key contact during the project, we talked through my use and future possibilities before they put a design proposal together. With the personal touch given I had a single point of contact to ask any questions too, they were very available.

Obviously we got a few quotes before deciding on which company to use. We found their pricing very competitive to what they was offering.

The install went off without a hitch. Friendly installation crew, very respectful of property. End results, looks a well done installation - clean and tidy,

They gave me a run down on the app for monitoring the product.

I’m very happy, already had a couple of people ask me about the panels and I’ve been happy to recommend prime time.

Poor service cowboy installers, decline to take responsibility let you be without hot water and heating for weeks because fitting a pipe that is existing is not an install, even though parts had been added that sent the pipe running up hill, the same pipe that had been in place for 15 years with no issues but 4 months of these cowboys it stops the boiler

Professional and fast service, engineer was knowledgeable and answered all my questions.

Very professional from start to finish. Ralph was excellent on the video call, no hard sell just good advice.
Office staff were good in sorting installation date.
Jack is a very good engineer, clean worker and very neat install.

Installer was great ! All tidied on departure

Wonderful service from Prime Time. Very competitive quote (30% cheaper than British Gas). Very friendly and helpful engineer who installed the boiler. Super clean and tidy. Highly recommend this company.

Pre fitting and after communications
Where excellent
Thank you Kellie
Install engineers and electrician where.
Polite , friendly and efficient
Overall excellent.

Mark was a friendly and efficient service engineer. Work done cleanly and efficiently.

We have 3 properties where PTB have installed two boilers and manage them on service contracts but the third was installed by British Gas 5 years ago - and we wanted to switch support to PTB. PTB serviced the boiler as the first step then managed two challenges, a 3 point valve and then the pump supporting the hot water. Without hesitation the pump was fixed quickly to avoid a hot water outage and ahead of quotes etc., showing their commitment to the end user.

Perfect - on time, did a great job and Mark truly understands the importance of customer service - he's an asset to Prime Time Boilers 👍

It was very easy to book an appointment for the survey and the people were very easy to talk to. There was no strong-arming into purchasing. The order was placed and the fitting scheduled. Through no fault of Prime Time Boilers, the supply of air-con units dried up during the heatwave but they did manage to secure replacements and so the units were eventually fitted after a month delay. During this time their communication was not always great which led to some frustration but once the fitters were here the whole process was swift and professional with all 4 units fitted in just one day. Over all I would recommend this company.

Mark was a lovely man, quick at his job. Made you feel comfortable. Great service

Service done in a very professional and customer friendly manner. Would definitely recommend 10/10

Good communication even through some delays which were not Prime Times fault. Fitter and electrician were brilliant worked hard and kept everything as clean and tidy as possible. Would recommend

From start to finish the guys did a brilliant job I was impressed how safe they were and how they communicated with me all the way through. Definitely five stars!

Very disappointing experience – poor workmanship and little regard for our property

Unfortunately, my experience with Prime Time Boilers was extremely disappointing.

The installation was carried out by third-party contractors, and I felt they showed very little care or respect for our property. When the old boiler was removed from the fitted kitchen units, we were not properly informed that the existing units would no longer be suitable or that additional work would be required to restore the kitchen properly.

The contractors left the kitchen in a poor state, and the workmanship caused considerable disruption. I subsequently had to pay additional people to repair and make good the kitchen units so that they looked presentable again.

What was particularly frustrating was the lack of care throughout the work and the way the situation was handled afterwards. When you are paying for a professional boiler installation, you expect the company to take responsibility for the work carried out on your property, including ensuring that the surrounding area is left in an acceptable condition.

My experience has left me questioning how much control Prime Time Boilers actually has over the third-party contractors they use and how much importance is placed on customer service once the sale has been made.

In my experience, the focus appeared to be on completing the installation rather than taking proper care of the customer's home.

I would strongly recommend anyone considering using them to clarify beforehand who will actually carry out the work, what will happen to existing kitchen units, and who will be responsible for making good any damage or alterations caused during the installation.