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Primflora Opiniões 10

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TrustScore: 2.5 em 5

2,6

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2,6

Mau

TrustScore: 2.5 em 5

10 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Awesome customer help today

Awesome customer help today! I was happy to find exactly what I wanted for a great price..

28 de fevereiro de 2026
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Resposta da Primflora

Dear Customer

Thank you so much for your fantastic review!

We’re delighted to hear that you found exactly what you were looking for. It’s also wonderful to know that our customer support made your experience even better; that truly means a lot to us.

We really appreciate your support and look forward to helping you again soon.

Warm regards,
Primflora Team

Classificada 5 em 5 estrelas

Thanks to Primflora team

Thanks to Primflora team! Great service and very polite and working staff..

27 de fevereiro de 2026
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Resposta da Primflora

Dear Customer

Thank you so much for your lovely review and for taking the time to share your experience with Primflora.

We’re truly grateful for your kind words about our team. Providing great service with a polite and supportive approach is very important to us, so it means a lot to hear that this was reflected in your experience.

We look forward to serving you again soon!

Warm regards,
Primflora Team

Classificada 1 em 5 estrelas

Do not use!!

Do not use!!! This is a scam site. Misleading product descriptions and then costs lots of money to send item back to them

18 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Retractable baton didn't work

Retractable baton didn't work.
The company responded quickly to initial concerns but then haven't responded to further emails / live chat regarding next steps to replacement/ refund.

12 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Dangerous and unlawful trading

Please please all parents beware ! I bought a compact car seat, age 4-14 years, for my daughter. The product is NOT a car seat, the certificate of conformity supplied inside the packaging from the supplier in china states this clearly I have supplied pictures of the certificate and the online translation to “Ethan “ who replied that their customers buy this as a car seat and his company advertise and sell it as such. The size of the age 4-14 years is probably too small for even a 4 yr old and way too small for my child who is only 1 meter tall. Despite both these facts clearly supporting my request for a full refund without a cost of £15 postage to me (as uk consumer law dictates) the company refuses to comply with this law, insisting I pay to return my own postage to china for mis-sold goods not fit for purpose, or offering the paltry alternative of a 10% refund telling me I can sell it on if I want I won’t sell on a dangerous product and put children’s lives at risk so I would rather throw it in the bin. I am able to take the company to small claims court but the company is well aware most people don’t have the time and money to do this so will continue to sell dangerous and faulty goods Instead I will take the loss and pass the issue on to trading standards

19 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Item never received

Item never received, asked on several occasions for a refund as tracking does not update. Have now raised as a dispute with the bank and shop app. Avoid

13 de novembro de 2025
Opinião espontânea
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Resposta da Primflora

Hi cjmasters,

We're very sorry to hear about your experience. According to our tracking system, your parcel was delivered by Yodel on 14th November 2025 at 11:33, and our support team (including Ethan) noted confirmation of receipt from your side. They've also followed up via email with further guidance.

That said, we completely understand how frustrating delivery issues can be. Please do check your email for our latest communication, and don’t hesitate to reply there so we can assist you directly. If you still need help resolving this, we’re more than happy to step in again.

We genuinely care about our customers and would appreciate it if you'd update your review once everything is resolved.

Warm regards,
Primflora Support Team

Classificada 1 em 5 estrelas

Ordered an extendable walking cane

Ordered an extendable walking cane, it arrived today, i opened and within 20 minutes (one use to extend) and it is broken, i can not collapse the unit or use it.

10 de outubro de 2025
Opinião espontânea
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Resposta da Primflora

Hi Peter,
Thanks for your feedback and sorry to hear about your initial experience.

Our team has since followed up with you via email and provided the correct user manual to ensure proper use of the walking cane. We're glad we were able to help you get it working as intended — the product is indeed fully functional when operated following the correct steps.

If there's anything more we can assist you with, we're always here to help.

Best regards,
Primflora.com Support Team

Classificada 1 em 5 estrelas

So disappointing

So disappointing, very poor quality and mis represented in the photo !!
I have asked for a refund so we will see. I suggest you avoid this company, not genuine at all.

3 de outubro de 2025
Opinião espontânea
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Resposta da Primflora

Hi Nadine,
Thanks for your review, and we're sorry to hear you were disappointed.

We’ve already followed up with you via email, and Ethan from our support team confirmed that a full refund was issued, with no return required. The item in question was a limited Halloween witch hat, which we no longer sell.

We always aim to resolve any issues quickly and fairly. If you’re satisfied with how this was handled, we’d greatly appreciate it if you could update your review to reflect the outcome.

Best regards,
Primflora.com Support Team

Classificada 1 em 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. Terrible company selling products straight from China that they’ve never seen or tested. The only way to communicate with them is via their site through messages that take 24 hours to be answered. Wrong item sent, I asked for a refund as it was all taking so long, I was ignored and they dispatched the item anyway, eventually arriving from China it was not as advertised at all. I repacked it ready to return but they wanted me to open it to supply them with pictures & videos of their product so they could actually see it for the first time. Refund refused but was offered a 20% refund or send it back to China (despite my contract being with them) which would cost more than the £40 I’ve already paid. False advertising, zero customer support, SCAM company AVOID

8 de setembro de 2025
Opinião espontânea
logótipo da Primflora

Resposta da Primflora

Hi Julie,
The first product you received was sent by mistake, and we immediately arranged a new shipment with the correct bird repeller you ordered. It was delivered within 7 days.

Following your update, we also provided a manual to help with usage. You later confirmed the product was working fine, but stated that you simply didn’t like it and requested a refund.

As per our policy, we informed you that a full refund requires a return of the product. You declined to return the item and requested a refund without sending it back. As a gesture of goodwill, our team offered a 20% partial refund, which you declined.

We strive to resolve all issues fairly and in line with our clearly stated policies. If you have any further questions or need help, we're always here.

Best regards,
Primflora.com Support Team

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