Prodigg Bathrooms Opiniões 

345
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Ver mais

Classificada 5 em 5 estrelas

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Ver mais

Classificada 3 em 5 estrelas

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Renovação de casas de banho
  2. Loja de móveis

Informação fornecida por diversas fontes externas

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(345)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good products and service

Had some initial issues with website accuracy and delivery timeframes however once Prodigg were aware of the issues they rectified, took action to look after me and ensured I got my products. Quality of product is good too.

25 de abril de 2019
Opinião espontânea
logótipo da Prodigg Bathrooms

Resposta da Prodigg Bathrooms

Thank you Joshua we are glad this was all resolved and appreciate the fair feedback. We are glad you are happy with the products.
Best regards Prodigg.

Classificada 4 em 5 estrelas

Have used Prodigg before great products…

Have used Prodigg before great products but somehow my current order was not sent. However once aware they went out of there way to get the order to me

19 de abril de 2019
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Resposta da Prodigg Bathrooms

Thank you Richard we appreciate this feedback and we are glad this was resolved with our team.

Classificada 5 em 5 estrelas

We love the products we have bought…

We love the products we have bought from Prodigg. Vanity, basin, accessories for our bathroom. Great prices and service.

3 de abril de 2019
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Resposta da Prodigg Bathrooms

Awesome thank you Bruce we would love to see the finished looks :)

Classificada 5 em 5 estrelas

Keeping Updated

Even though it is on order Prodigg have kept me apprised of the situation via email which I appreciate.

2 de abril de 2019
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Resposta da Prodigg Bathrooms

Perfect! Thank you Robert

Classificada 4 em 5 estrelas

Unfortunately the incorrect item was…

Unfortunately the incorrect item was delivered. After contacting Prodigg I was given a full refund in a reasonable time. No hassles.

1 de abril de 2019
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Resposta da Prodigg Bathrooms

Thank you for taking the time to leave this review and appreciate your understanding.

Classificada 3 em 5 estrelas

The product when delivered was as per…

The product when delivered was as per the website. The issue was I had no communication to tell when how long or when i would receive it. Most systems have tracking and email updates, they did not. It took 11 days to arrive. At day 5 I called and emailed Prodigg, when someone got back to me the next day it was to say they were looking into it. When I then called a few days later I found out it had just arrived in their warehouse. When I emailed again 2 days later, it was to find out it would be shipped out tomorrow. The people I spoke with were lovely, but they need some sort of system so I did not have to chase.

20 de março de 2019
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you Vanessa we are working on our tracking system to make it more automated. We appreciate the review.

Classificada 5 em 5 estrelas

Helpful quick delivery

Very helpful on line and prompt delivery.

14 de março de 2019
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Resposta da Prodigg Bathrooms

Awesome news thank you Janine we appreciate the feedback.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. When I had an issue retrofitting a vanity to an existing tiled wall, prodigg were helpful in resolving the issue.

11 de março de 2019
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Resposta da Prodigg Bathrooms

Hi Rob, Thank you very much for taking the time to leave this feedback we appreciate this.

Classificada 3 em 5 estrelas

Delivery guy was polite and reasonable…

Delivery guy was polite and reasonable .

The policy of not helping lift or transport the goods into my property (it's an apartment ) is not helpful - this was explained AFTER purchase and seems ridiculous .....if not for this I would rate it a FIVE

19 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Thank you for the feedback David. We do wish our services allowed the couriers to carry items into the home however for insurance purposes this is not possible. We do state this on our delivery information but it seems you had not seen this we do apologise for any confusion but do hope you love the product.

Classificada 5 em 5 estrelas

Excellent experience

Excellent experience. I did need to speak to someone as the colour I wanted for the product didn’t show up as an option. I spoke with a very helpful lady, who advised me on ordering and made sure I understood the bundle option and ordered my product and received it promptly. The packaging was excellent, very secure. We checked vanity and mirror straight away and it’s perfect. Will def order again through this business. Thank you.

9 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Thank you very much for the feedback Rebecca we would love to see the finished look!

Classificada 1 em 5 estrelas

My experience with Pridigg was the…

My experience with Pridigg was the worst purchasing experience I have ever had.

7 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Sorry this order took longer to get to you than expected Janet.
We aspire to always improve or processes and unfortunately the timing of your order after the holiday period delayed this dispatch. Thank you for the feedback.

Classificada 5 em 5 estrelas

Great friendly staff

Great friendly staff, willing to help and assist with my queries and design requirements. Staff was very knowledgeable about different design styles and finishes. Would recommend this company to anyone looking to renovate their bathroom.

6 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Awesome to hear thank you James!

Classificada 5 em 5 estrelas

Quality & affordable

Easy to shop, quality & fast delivery.

4 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Perfect! Thank you Marion

Classificada 4 em 5 estrelas

The team at Prodigg Bathrooms were…

The team at Prodigg Bathrooms were helpful, knowledgeable and efficient.
The only issue I had was in the delivery of my order. It was left outside on the footpath, with no notice, the delivery driver did not even come into our office reception to say it was there. I purposefully had the delivery to my work address so someone would be on hand when the item was delivered. Two of my colleagues carried the large box inside. We work in a single storey building with ramp and double door access. I thought this was very poor. Can I suggest Prodigg you review your delivery service provider.

4 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

HI Marion,
Thank you for your feedback and we do agree this should not have happened. We have taken this up with the delivery service to discuss to ensure this does not happen in future. Thank you Marion we hope you love the products and that future transactions go to plan.

Classificada 5 em 5 estrelas

Everything good

Good quality products, good value pricing...fast delivery...what more could you want?

1 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

What more could you want? That's what we wan't to hear :) Awesome feedback Thank you Mike!

Classificada 5 em 5 estrelas

Beautiful bath

Beautiful bath, competively priced, delivered in 2 days.

1 de fevereiro de 2019
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Resposta da Prodigg Bathrooms

Perfect! Thank you Wendy we hope you love the products!

Classificada 2 em 5 estrelas

Rated very poorly compared to the other…

Rated very poorly compared to the other on-line bath ware companies I have been ordering from.
Deliveries take double the time to arrive, no delivery information is usually supplied, which makes it hard to organise my builder not knowing when to expect the products.
Customer service via web chat is very poor, Jami-lee just departed the conversation yesterday with no warning. This was however after she provided me with at tracking number for a delivery from February 2018.
Couldn’t recommend your company at all.
Jo Betts

31 de janeiro de 2019
Opinião espontânea
logótipo da Prodigg Bathrooms

Resposta da Prodigg Bathrooms

Hi Jo,
To clarify our chat service is live and the chat was not ended by Jami-lee (myself) you had opened up another chat window after closing it before I had time to respond. After I responded in the second chat window i had thought you were okay as there was no response for some time otherwise I would have called you directly.
Your delivery expectation has unfortunately been something we can not adhere to. Tracking is provided immediately once and order is processed to every single customer - this you could not locate on your end but was provided on our end hence why we were assisting you with tracking it for you on the online chat. After reading the chat again you also could not provide an orders number just a name "betts" so we searched via this which had bought up an older order. You could not be there for delivery nor could you provide authority to leave the items so this made this delivery extremely difficult.
While we appreciate all feedback provided Jo we can see that absolutely every part of your order went to plan and while your expectation was not met we delivered on the service payed for. You have ordered from us multiple times now and we do our best to go out of our way to deliver as per your instructions however if you do choose to order from us in future you will need to take the delivery requirements into consideration.

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