The website was efficient and the flexible way of scheduling pick up was very helpful. The staff at the pick up location were also great.
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Leia as opiniões dos outros
Ordered the skyline bmx on the 5th of September, got it on the 9th and was riding it that afternoon. Great bike, fast deliver. Overall top service from progear.
We purchased for our son’s 13 birthday & after lots research we went with E-Vantage Hardtail Electric Mountain Bike. He loves it & getting great exercise & the bonus if he doesn’t pedal it doesn’t m... Ver mais
I purchased an e-Vantage MTB. The rear wheel inner tube was faulty and popped/ split open on day 1. Dealing with Progear after-sale service has been very difficult and the issue is still not resolved... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Progear Bikes is an Australian owned and operated company supplying the best value-for-money bikes going around. Here at Progear Bicycles, we love cycling. We love it so much in fact; we reckon everyone should ride a bike. That’s why we’ve dedicated ourselves to providing quality bikes at prices everyone can afford.
Informações de contacto
23-25 Maygar Boulevard, 3047, Broadmeadows, Austrália
- 1300169600
- info@progearbikes.com.au
- progearbikes.com.au
4,0
Bom
722 opiniões
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Good customer service
Good customer service
Bikes were great quality
Would recommend
1 de dezembro de 2023
Opinião espontânea
Excellent Ladies Bike!
The website was very explanatory about the bike & its features. Anything I wasn’t sure about, I was able to clarify by an online chat with the store.
The bike itself has exceeded my expectations, it’s the right size for me, comfortable & easy to ride. I also love the colour, the large display and its ease of use. I mostly use it as a push bike but love the option to use its power to help me up the odd hill. I’m over 50!
2 de dezembro de 2023
My experience was great. Received my bicycle and like it
My experience was great, I had no knowledge of bicycles but with just phone calls I was able get help from progear stuff. Eventually I bought my bike which arrived within specified time and I like it.
10 de novembro de 2023
Opinião espontânea
Good online experience and very prompt…
Good online experience and very prompt delivery.
Got exactly that was advertised.
24 de novembro de 2023
Quick and easy ready to go delivered…
Quick and easy ready to go delivered what I ordered.
What I would like to see on the bike is a light and a horn . I have a scooter and it has a light and horn very useful
1 de dezembro de 2023
Communication easy enjoyable
The price was a big factor for me, awesome price for the bike I received, how fast the delivery of the bike and the communication was another big thing for me, I would buy another bike from Progear bikes again, thanks guys for making it so easy and enjoyable.🤙🤙🤙
19 de novembro de 2023
Great bik.
Bike is great. I had some problem with the assembly instructions and contacted the call centre. They were helpful but the link they sent was for a different bike and it did not solve the problem I was having attaching the front mudguard. I just had to remove a nut - but I did have to work this out myself.
3 de novembro de 2023
It was hard to put together
It was hard to put together, I eventually found YouTube for instructions but when it came to the Tyre NO ARROW was marked on it indicating which way is forward???
9 de outubro de 2023
Resposta da Progear Bikes
Hello Antoinette,
Tyres should have that arrow marking that will serve as a guide on how to properly assemble the bike. If the bike did not come with such, it must have been an oversight during production which we will need to address. One of our team members will reach out to you to get more details and see how we can turn this experience to a good one.
The Drink holder does not fit and the…
The Drink holder does not fit and the pedals did not fit. Would not buy from here again.
31 de outubro de 2023
Resposta da Progear Bikes
Hello NS,
We appreciate the review and we're sorry to hear about this matter. Fitting parts may present to be a bit of a challenge especially if this is being installed incorrectly. We'll have a look on this for you and one of our team members will get more details so that we can walk you through on its assembly.
Easy to order online and was able to…
Easy to order online and was able to pick up. Good price for the bike. Bike was semi built so assembly was easy and straight forward. This bike is of good quality the orange Color is more towards a bright red. Very happy with the service
23 de outubro de 2023
Plenty of updates on my order and a good experience
Plenty of updates on my order and delivery.Competitive price and the bike arrived quicker than I expected. Very happy with the bike.
13 de outubro de 2023
Opinião espontânea
Great customer service and quality…
Great customer service and quality products. I would recommend anyone looking to buy an e-bike online use Progear.
11 de outubro de 2023
It was so easy to order this online
It was so easy to order this online, compared to going into a bicycle store and being told what I want.
The bike arrived in a timely manner.
Assembly was a breeze.
Just make sure you go through all the nuts and bolts even the pre assembled ones and give a good tighten.
After the first week go over them again just as a precaution.
Yes I would buy another bike from Progear.
Thanks great job team.
15 de outubro de 2023
Good bike, just what was in the brief regarding the bikes function
The bike came with all the parts, easy to put together, very good for the price.
14 de outubro de 2023
girls 24 inch MTB
Product was as described, but quality of bike was above described. expected less, got a lot more
5 de outubro de 2023
A pedal fell out after two months
A pedal fell out after two months. I sent them a photo of the damaged pedal asking them if they could fix it under warranty. They said I needed to take the bike in to see whether they would fix it. I take the bike to the distributor Global Fitness and Leisure in Broadmeadows, and they refused to fix it under warranty.
18 de setembro de 2023
Opinião espontânea
Resposta da Progear Bikes
Hello Andrew,
Sorry to hear about this matter and we apologise for the troubles. We can see that there is an existing case for this bike and our specialists have offered to replace the parts and won't charge you for any labor costs. As you have not responded, they decided to refit the pedal that you have at no cost and they have been asking you to collect it in which you advised you'd rather have it disposed.
During assessment of your pedals, our team discovered that the damage was due to the pedal being cross threaded and as a result of this improper fitting, it would really make the pedal fall off. As this is not a factory defect but a wear and tear issue due to incorrect assembly, our specialists explained that this will not be covered under warranty. Please refer to our terms and conditions: https://www.progearbikes.com.au/pages/warranty-repairs.
Our team is still waiting for your response regarding this matter.
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