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Prohair Opiniões 

7
•
TrustScore: 2.5 em 5

2,4

Loja de roupa
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações sobre a empresa

  1. Loja de roupa

Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

7 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,4

Todas as opiniões

(7)

1 opinião nos últimos 12 meses

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Realizamos verificações das opiniões

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

Website lies regarding shipping times and duty

Ordered a Mother’s Day gift after Hair Tie Pro’s website stated delivery by Mother’s Day (my order said by May 8 specifically) Their site advertised 2-day shipping to Canada/US. A few days later, tracking updated to May 12 — after Mother’s Day.

EVEN WORSE, checkout stated duties were prepaid at checkout for Canada, yet I see on my tracking that I’m being charged an additional $67 in duty fees on a $109 ($42 of that being shipping fees) order.

I have attempted to contact customer service through their website chat and Instagram messages and email for 3-4 days with zero response. I have screenshots of the website advertising for delivery times, prepaid duty claim, tracking updates, and attempted contact.

Extremely disappointing first experience. I will not be paying an additional 67 for duty so what’s next? I should have bought this from a different seller on amazon. I feel like I’ve been scammed (all screenshots available)

1 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Top-Notch Packaging!

Although my order was delayed a bit, I must say their packaging of the 2 bottles of shampoo was too-notch! Multiple layers of packaging, including a very sturdy box. Now I have my longtime favorite shampoo (Aquage) again!

15 de janeiro de 2025
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

Thank you so much for your kind words, Virginia! We take great pride in our packaging because we know how important it is that your products arrive in perfect condition. We sincerely apologize for the delay on your order — we're actively working to improve our shipping timelines. We're thrilled you're reunited with your Aquage! If there's ever anything we can do to make your experience even better, please don't hesitate to reach out to us at info@prohair.ca. We truly appreciate your business and your patience.

Classificada 1 em 5 estrelas

des voleurs!!!!

des voleurs!!!!! colis non reçu et aucun remboursement.
Conseil ne commandez jamais sur ce site

15 de outubro de 2023
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

Bonjour Coralie, nous sommes sincèrement désolés pour cette expérience. Un colis non reçu sans remboursement est totalement inacceptable et nous nous en excusons. Pourriez-vous nous contacter à info@prohair.ca avec votre numéro de commande afin que nous puissions résoudre ce problème immédiatement? / Hi Coralie, we sincerely apologize for this experience. A missing package with no refund is completely unacceptable. Please contact us at info@prohair.ca with your order number so we can resolve this immediately. We are committed to making this right.

Classificada 1 em 5 estrelas

Don’t waste your time

Don’t waste your time
Scammers

14 de outubro de 2024
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

Hi Joanne, we're very sorry to hear about your experience. We take every piece of feedback seriously and would like the opportunity to make this right. Could you please email us at info@prohair.ca with your order number so we can look into exactly what happened? ProHair has been serving Canadian customers since 1996, and your satisfaction is our top priority. We want to resolve this for you.

Classificada 1 em 5 estrelas

Took my money sent me fake tracking…

Took my money sent me fake tracking does not respond to emails now is hiding

17 de outubro de 2022
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

Hi Jane, we sincerely apologize for this experience. Tracking issues can sometimes occur due to carrier delays or system errors, but that's no excuse for poor communication on our end. We've since made significant improvements to our customer service processes to ensure no email goes unanswered. If this matter is still unresolved, please reach out to us at info@prohair.ca and we will personally ensure it's taken care of. We understand your frustration and we're committed to earning back your trust.

Classificada 1 em 5 estrelas

Don’t bother wasting your time. Scammers.

I found my favourite conditioner on sale here. I was so excited I bought 2 bottles. A week later I get an email telling me my order was CANCELLED AT MY REQUEST. no such thing happened… I have been looking for it one sale everywhere for months. It took 2 emails of me asking what the heck is going on for me to get a bs reply of it was damaged in the warehouse and they are now waiting for more to come in. Funny, I can buy a bottle online right now, for $25 more each. I asked if they would honour the price I paid and send my 2 bottles “when their shipment comes in”. 3 emails from me later, no answer. They screwed up the pricing online and this is their way of dealing with it.

Don’t reward these jerks by buying anything from them. Millions of online stores to pick from. Pick another one.

1 de outubro de 2021
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

We owe you a sincere apology. You're right that the communication around your order was completely unacceptable. The automated cancellation message was misleading, and our follow-up should have been immediate and transparent. Since this experience, we've overhauled our order management and customer communication processes. We now provide clear, honest updates when inventory issues arise. If you'd be willing to give us another chance, we'd be happy to offer you a discount on your next order. Please reach out to info@prohair.ca — we'd love to make this right.

Classificada 1 em 5 estrelas

Scammers

I paid for a hair trimmers from these guys. They seem to have sent it to a different city. Then they stopped answering their emails and messages from me when I asked for a refund. They are scammers. Plenty of other places to buy your hair equipment, these guys will take your money and run.

31 de maio de 2019
Opinião espontânea
logótipo da Prohair

Resposta da Prohair

We deeply regret this experience. A shipping error that sends a product to the wrong city is a serious issue, and our failure to respond to your refund request made it even worse. This is not the standard we hold ourselves to. Since then, we've implemented address verification at checkout and completely restructured our customer service to ensure every inquiry receives a timely response. If this was never resolved, please email info@prohair.ca and we will issue your refund immediately. We understand trust is earned, and we're committed to doing better.

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