Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered delivery of cosmetics from the USA to Belarus through Prostobox. The package arrived intact, with no damage to the packaging, and on time. The delivery was fast. The package... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I am a professional shopper who has been placing orders from iHerb.com for over 10 years. Recently, I’ve been using prostobox.com for my orders. Why them? First of all, their shipping rates are reason... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Works well in most cases but in case of real problem support stop answering and do nothing to solve it. Have a 200 usd parcel stack in Customs because of their broker has failed fulfillment and there... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Заказывал себе кроссовки New Balance/ Доставил курьер до двери я в шоке, за такую сумму в данное время ниче не сделаешь. Однозначно советую именно этот сервис для доставки товаров из США - Работа сер... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Prostobox.com is a global package forwarding service. Save up to 80% on your online shopping. Sign up at Prostobox.com to get epic deals in the US stores on clothes, shoes, and gadgets from world-famous brands, and safely ship your purchases


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

191 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(191)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

super!

hello everyone! I have been ordering from abroad for a long time, I have experience using various delivery services, there is something to compare it with. Prostobox favorably differs in the speed of both registration and delivery, and now there is also a profitable promotion for parcels from the Eicherb website up to 1 kg. the parcel arrived in the Urals in less than three weeks from the moment it arrived at the warehouse. the registration of the parcel in the warehouse takes place literally the next day after the order in the store, everything is super fast

1 de setembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

Prize

In October I won in an international drawing a set for fishing and I had a question how to deliver this prize from the U.S. to Russia.The choice fell on 2 offices banderolka and "prostobox".The choice made in favor of "prostobox" because the cost of delivery was lower and on my questions employees "prostobox" answered quickly and on business.Delivery of my parcel EE507279138AE was about 3 weeks, the parcel came without external damage and the product is also intact.In general, I recommend "prostobox".

15 de dezembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

My positive experience with Prostobox…

My positive experience with Prostobox includes fast delivery, careful packaging, and excellent communication regarding parcel status. However, drawbacks are the increased delivery costs in 2023 and the high exchange rate from the ruble. Overall, I recommend this service, considering that while it might not be the cheapest, the speed and quality of service outweigh these drawbacks.

13 de agosto de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

The best

Good afternoon. This was my first time collaborating with prostobox. I highly recommend this broker! Top notch support service! Prompt, clear and reliable. I recommend that beginners not be afraid to use this service, everything is accessible and transparent. Lots of great deals and discounts. Prompt registration of incoming parcels. They will answer any question and help with the purchase. Constant news about sales by email.

14 de dezembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

Best mail forwarder

Best mail forwarding company. They delivered a parcel from the USA to Ryazan in 9 days - track number PCT000000836285. If you redirect the purchase from the American store without repackaging, the price is $17.42 per 1 kg. It's very competible. The only thing is that you should read the terms and conditions carefully. Prostobox is a typical low-cost company and, as with low-cost airline, most of the extra services cost money and can have a big impact on the final price (photos, quicker support replies).

2 de dezembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Hello, Anton!
Thank you for the review and for the low-cost airline comparison. It explains well why the terms are worth reading before choosing optional services. It is also good to hear that your parcel made it from the USA to Ryazan so quickly without repackaging. If any questions about the terms or extra services come up with your next orders, please open a support ticket on the Prostobox website. We will be here whenever you have another US purchase to send.

Best regards, Prostobox.com Team

Classificada 5 em 5 estrelas

Very good!

Review:

This is my first experience using the services of this company, and I am pleasantly surprised. The shipping process was remarkably simple and easy to understand, making the entire procedure incredibly convenient. The technical support was readily available, adding confidence to the process.

I especially want to highlight that the company does not impose additional services, which is highly valued by customers. My package swiftly and without any issues made it to the warehouse, and then it was promptly assembled and dispatched. The efficiency and professionalism of the staff made the entire process exceptionally comfortable.

As for the timelines, they were satisfactory. My package arrived at the warehouse on November 9th, and by November 17th, I joyfully received my order. Based on this positive experience, as I decide to send a second purchase through them, I trust in the continuation of a fast and smooth process. Thanks to such reliable and efficient service, I am confident that I will choose this company for all my future shipments.

Track number, if you are interested: PCT000000832512.
Shipping cost with promo code and insurance came out to $12.

Promo code for 10% discount
RP-MYHERB

18 de novembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 1 em 5 estrelas

Horseshit commissions

Horseshit commissions on carrier payments. The difference with the exchange rate is over 20%. Questions on this topic are ignored and even banned me and my account where there were orders from stores. No longer answer me in any way. They stole my purchases from me!

22 de novembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Hello, we're sorry to hear about your experience. Please reach out to our support team and we'll be happy to help.

Best regards,
Prostobox Customer Support Team

Classificada 5 em 5 estrelas

For a long time I resisted ordering…

For a long time I resisted ordering vitamins from ayherb on my own, but after watching a video review on the Internet, I still decided to order.
On the plus side:
-site is very easy to understand, intuitive, also there are instructions and assistant (did not apply).
- There are promotions (but with their pitfalls and tricks of experienced marketers - do not indicate the cost of compulsory insurance).
- it is convenient to track parcels
Minuses:
- not the most favorable exchange rate for payment for delivery from Russian cards

13 de novembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

Great redirecting service, I recommend

Great service for me to buy and redirect parcels from USA to any country you need. I prefer Prostobox to others because of several reasons:
1) Incoming parcels are free
2) It's possible to use their service as PO box to consolidate and redirect parcels
3) They can buy any item for you using their account anywhere
4) Their warehouse is located in tax-free state Delaware, so you don't pay USA tax
5) Their chat offers quick answers
6) They offer promo-codes for their services
7) Shipments from iHerb lower then 1 kg to Russia cost 10 USD + insurance

You need to be ready that if you pay in other currency, convercion rate will be rather high, this is their income. Also insurance is automatically included (3-5 usd). Also you won't be able to say how to divide your parcel on several parts (the accept only numbers of items option, but no individual requests).

In general I thnk this company for their great service!

21 de setembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 5 em 5 estrelas

Great delivery service

Great delivery service. I use it for shopping on the IHerb site and shipping to Russia. Reliable and responsible. There are promo codes and bonus system. The last parcel with tracking number PCT00000000828916 was delivered in 12 days.

10 de novembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team

Classificada 1 em 5 estrelas

Cheated with the affiliate program

Cheated with the affiliate program. Why make a promotion and write it on the site if the conditions of bonus accrual by referral code are not met. Prostobox employees keep coming up with excuses as to why bonuses were not credited. They can not solve my issue. I'm afraid to imagine what will happen if something happens to the parcel, if they can't solve such a simple issue.

10 de novembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Ekaterina, we're sorry your bonus wasn't credited as expected —that's genuinely frustrating. Please submit a ticket with your referral code details and we'll look into it personally.

With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

Prostobox

Very convenient and inexpensive service for delivery of goods. User-friendly interface, they send parcels quite quickly. I order regularly. Combine parcels, if necessary repackage. In my personal cabinet you can see where the parcel is. In short, much faster and more profitable than other similar services and even more so than resellers who sell the same goods in Russia at triple the price.

30 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order!
With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

I got my parcel very quick for 12 days

I got my parcel very quick for 12 days, the service is great. I ordered at IHerb and I got my parcel in Russia just for 12 days. Everything were packed so well, I will definitely use this service again and again!
My track is PCT000000821696

20 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 4 em 5 estrelas

good service

I am a buyer and, in addition to orders, I am engaged in training, so I test different deliveries. I got acquainted with the service this year. my experience is the delivery of dietary supplements in 1.5 weeks, the track is PCT000000667806 (I bought it myself at their warehouse). and I also ordered a smartphone buyback from ebay the other day through Prostobox managers (there was a promo code for a free buyback, without commission). what advantages can I highlight: a well-made website; prompt informing users about changes (customs limits, sanctions, etc.); many ways of sending; competent support; the biggest advantage is the prices, the cost of services is one of the lowest on the market, if we talk about the most basic tariffs; you can send new iPhones, from many other intermediaries - it either cannot be done at all, or it is very expensive; operators buy lots in other countries on eBay, other intermediaries buy strictly in the USA. among the disadvantages: it is impossible to transport sanctioned goods and wholesale orders; a large commission (3%) for replenishment with cryptocurrency; a high exchange rate when paying with a ruble card; a large list of stores on the "black list". what's missing: it would be great to scale up and see warehouses in other countries: China, Europe, and so on. as well as the "private address" service or just a spare warehouse for problem stores. in general, I can recommend the service for some purchases of non-sanctioned goods.

2 de setembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

I came across the site for the first…

I came across the site for the first time and now I don’t regret it at all. At first it seemed that everything was so confusing, but little by little delving into the intricacies of ordering and purchasing from American stores, everything becomes clear, especially since the support service works professionally and does not refuse help. I ordered records from Amazon with the help of prostobox employees, after a few minutes the goods were purchased and all I had to do was wait for the goods to arrive at the warehouse. After arriving at the warehouse, the product was repackaged and sent to the address I provided. Everything is very efficient. I was surprised that less than two weeks after ordering it was in my hands. A convenient selection of Yandex Market delivery points made it possible to pick up your order near your home. Reasonable delivery prices, reliable packaging - everything pleases us. Excellent support service and fast delivery of goods, there is payment with Mir cards through the payment system. There is a lot of information on the site and if you read everything carefully, there are no difficulties in purchasing goods abroad.

26 de setembro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

Good job!

I bought products on iHerb, Prostobox helped me. The parcel came very quickly. It is a very good company, the parcel arrived on time. It did not wrinkle on the way, everything is good. The cost of delivery was not expensive. I was able to get a discount on shipping. TRACK: PCT000000821520
Thank you!

21 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

Сервис отличный

Сервис отличный. Личный кабинет на 5 баллов, все просто и информативно. Служба поддержки отвечала на запросы в течении дня (но американского)

Чтобы не было негатива читайте внимательно правила и ставьте чекбоксы где нужно.

Посылка из Iherb шла с 28 сент. по 21 окт. почтой россии.
CQ003847855RU

Была переупакованна, упаковка отличная, содержимое в полном объеме.

21 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Спасибо за тёплые слова — очень приятно! Будем рады видеть вас снова.

С уважением, команда Prostobox.com

Classificada 5 em 5 estrelas

The company is an ideal solution for…

The company is an ideal solution for those who want to buy goods from the USA. Their redemption service works clearly and promptly. I managed to get the long-awaited things without too much hassle. The team of professionals is always on the phone, ready to help and advise. Recommended!

10 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

Good Job

Convenient and clear instructions on the website. It's a pity that there is no mobile app, but I think it's coming.

I contacted Prostbox support several times and received an immediate response, which is good news. I received all the answers at any time. I hope that Amazon will be as clear as the guys from Prostobox. Only positive impressions. Thank you.

15 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

Classificada 5 em 5 estrelas

Fast delivery, good service

A proven company, I have been cooperating with these guys for a long time. I consider it a reliable assistant when delivering goods from America. I had a year break with shopping, now I tried to order again. I turned to the Prostobox as usual. The parcel PCT000000466241 arrived quickly, literally 11 days from the date of dispatch from the warehouse and I have it at the pick-up point in Belgorod. I want to note the efficiency of processing incoming parcels! Everything has become much faster than before! The support service chat is now answered by a robot, but it is easy to switch to a real operator, so there are no problems with this.

7 de outubro de 2023
Opinião espontânea
logótipo da Prostobox

Resposta da Prostobox

Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team

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