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Protect Line - Life Insurance Opiniões 47 586

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Luke was really clear and concise with any queries I had, really good customer service skills with a very good level of knowledge and also showed compassion and professionalism when going through v... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Following a web search, Lizzie Stone called me promptly from the company. A quick discussion to identify my needs, clear information provided about options available. No pressure to act, and we were q... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The agent who called me was absolutely amazing. I explained to him the diabolical situation I had been left in by another company, he was so caring and sympathetic. I explained what I would like cover... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Recently had my plans checked to see is im still happy with everything. The call handler/adviser was so respectful and understanding, at the time I was busy at work so had to cut the convers... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros
  2. Corrector de seguros
  3. Agência de seguro de vida
  4. Companhia de seguros de vida

Escrito pela empresa

Having protected over 500,000 UK families since 2010, Protect Line are the experts when it comes to life insurance and critical illness cover. As one of the country's leading fee-free brokers, we work with all the well-known insurers like Legal and General, LV=, Aviva, HSBC, Scottish Widows and VitalityLife to compare quotes and find the perfect products for our customers. No hidden charges, No pushy salesmen, No overseas call-centres. Just friendly, impartial assistance from an experienced and award-winning team based in Dorset and London.

Escrito pela empresa


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

48 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 54% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My review

I was very impressed with your wonderful service,. The lady that I spoke to, Alice was a delight to deal with. She made everything about the policy review very clear and easy to understand. She was extremely helpful and just a wonderful person to deal with, thanks Alice you where great.

17 de abril de 2026
Classificada 1 em 5 estrelas

Pushy and bombarding sales approach

I made an online enquiry and was called immediately. I explained I couldn't talk and if the emailed I would arrange a suitable time.

the next day I was called again. I was driving in appalling road conditions, on a motorway in a thunderstorm. As a very experienced driver I did not feel it was safe to discuss matters, even on hands free.

I told the pushy sales woman that I was driving and couldn't talk. She ignored this and said 'that's fine I just have a few questions.....' I again said that I was driving and couldn't talk. 'No problem' she said 'pop me on speaker phone and I'll keep you company on the journey!!'

I don't know whether the pushy and rude response was just her personality and desperation for a commission or whether it is encouraged by the company.

I have no intention of doing business with a company like this.

Notwithstanding this I am still being bombarded with calls

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful and satisfied

Helpful and satisfied

16 de abril de 2026
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hello Stephen,

Thank you for your kind review — we’re really pleased to hear you found our service helpful and that you’re satisfied. We appreciate you taking the time to let us know.

If you know anyone who might benefit from our cover, don’t forget our Refer a Friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for your feedback — it helps us continue to deliver great service.

Best wishes,
Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

Spoke to Connor

Spoke to Connor, explained everything to me in a simple and straightforward way, was very polite and patient . Highly recommended.

16 de abril de 2026
Opinião espontânea
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hi Lynda,

Thank you so much for your lovely feedback. I’m delighted Connor was able to explain everything in a simple, straightforward way and that he was polite and patient — we’ll be sure to pass your kind words on to him.

Please also remember our Refer a Friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for recommending us — your feedback helps us continue to deliver the care and support our customers expect.

Kind regards,
Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

Life insurance for over 60s 5 star servie

Sally was very good to explain all of my optionsfound a very good insuance company for my life insuranc very competive price which I was happy with and everything was done and dusted and covered from day one loverly young lady5 star sevice and her company.

16 de abril de 2026
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hello P MUNNELLY,

Thank you for your lovely 5-star review. We’re delighted our agent was able to explain your options clearly, find a competitive life insurance policy and have everything in place from day one — we’ll pass on your kind words to her.

Don’t forget our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us. Thanks again for your feedback — it helps us keep delivering great service.

If there’s anything more we can do, please let us know.

Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

Recently had my plans checked to see is…

Recently had my plans checked to see is im still happy with everything. The call handler/adviser was so respectful and understanding, at the time I was busy at work so had to cut the conversation short. He shows understanding and respect. He called me back after my request, carried on looking over my plans. And explained EVERYTHING.

I choose to upgrade my plans in a sense to further protect my family in ANY event.

Made sure! My wife and son were both put down as my plans beneficiars

All in all I'm happy with how everything is going and still cheap enough but with big benefits!

Never had any issues so thank you

15 de abril de 2026
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hi Tyrone,

Thank you for taking the time to leave such a positive review. We’re delighted to hear our agent was respectful, understanding and called you back to go through everything — and that you felt confident upgrading your plans to further protect your family. It’s great to know your wife and son are listed as beneficiaries and that you’re happy with the cover and price.

Also, don’t forget about our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in emails and texts from us.

If there’s anything else we can help with, please let us know.

Thanks again for your kind words.

Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

The staff were very friendly

The staff were very friendly, they made taking the insurance policy out very easy. They had all the information at hand and contacted me when they said they would. Would definitely use again.

15 de abril de 2026
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hi there,

Thank you so much for your lovely review. We’re delighted our agents were friendly, had everything to hand and made taking out your policy easy — and that we contacted you when we said we would. I’ll pass your comments on to the team.

If you’d like to recommend us to friends, for every person you refer you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for choosing Protect Line — your feedback helps us keep delivering great service.

Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

The lady who was dealing with me was…

The lady who was dealing with me was very polite and friendly also made me understand everything clearly. So happy to take this policy out will recommend to my friend's if there was a 10 it would be 10 thank you.

15 de abril de 2026
Opinião espontânea
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hi Steven,

Thank you so much for your lovely review. I’m delighted our agent was polite, friendly and explained everything clearly — and that you’re happy with your policy. We really appreciate you recommending us; that means a lot.

If you’d like to refer friends, for every person you refer you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for choosing Protect Line.

Kind regards,
Nikki Protect Line, Trustpilot Team

Classificada 5 em 5 estrelas

Clear information given in a short call

Following a web search, Lizzie Stone called me promptly from the company. A quick discussion to identify my needs, clear information provided about options available. No pressure to act, and we were quickly able to set up the policies I needed. A very professional service provided by a very professional helpful person.

15 de abril de 2026
logótipo da Protect Line - Life Insurance

Resposta da Protect Line - Life Insurance

Hi Dennis,

Thank you for your lovely review — we’re so pleased you were called promptly and we were able to identify your needs, explain the options clearly and set up the policies quickly with no pressure. It’s great to hear you found the service professional and helpful.

If you’d like to spread the word, don’t forget our refer-a-friend programme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for your feedback — it helps us maintain the high standards we aim to deliver.

Kind regards,
Nikki Protect Line, Trustpilot Team

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