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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

ProTen were recommend to me by friend who’s a structural engineering, following some advise on how best to sort some cracks in the end wall of my 1900 terraced house on a busy road. Everyone I del... Ver mais

Classificada 5 em 5 estrelas

Thank you so much Bernie Murrell and Paula Ferrant. What a professional, efficient and quick service you provided to my mortgage clients. As a broker dealing with many lenders daily and mostly poor c... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely disgusting behaviour from Steve who attended my house I had a air test done that shows dry rot in the bathroom and kitchen after arriving an hour late ,excuse was a dentists appointment did... Ver mais

Classificada 3 em 5 estrelas

I'm giving the actual job itself 5 stars, it was executed by Mark who was brilliant and he allowed me to learn a lot about the process of tanking a cellar as well. I'm giving the after care service... Ver mais

Informações sobre a empresa

  1. Empresa de impermeabilização

Informação fornecida por diversas fontes externas

ProTen Services is a nationwide property preservation company offering damp control, timber treatment, waterproofing, structural repairs, property maintenance and more.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great service

Great service - organised very quickly - very clear report - brilliant service all around - would definitely recommend - great value for money

7 de agosto de 2019
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Resposta da ProTen Services

Many thanks for taking the time to leave your review and we are delighted to read your comments and to know you were provided with a service you were happy with. If we can be of any further assistance, please do not hesitate to contact us. Kind regards. The ProTen Team

Classificada 5 em 5 estrelas

Thank you so much Bernie Murrell and…

Thank you so much Bernie Murrell and Paula Ferrant. What a professional, efficient and quick service you provided to my mortgage clients. As a broker dealing with many lenders daily and mostly poor customer service and long processing queues, it was refreshing to receive a 24 hour turn around time. thanks again and highly recommend your services.
Simone Crowder, Plan Ahead Financial Ltd.

23 de maio de 2019
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Resposta da ProTen Services

Many thanks for your review and we are delighted to read your positive comments and to know that we were able to work to the time scales you required. Please don't hesitate to contact us if we can be of any help in the future. Kind regards. The ProTen Team

Classificada 5 em 5 estrelas

Bernie Murrell thank you so much

Bernie Murrell thank you so much. Super speedy efficient service. Absolutely 100% customer focused.
Paula Ferrant. Super speedy efficient.
Julie king and Sean Maskell

23 de maio de 2019
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Resposta da ProTen Services

Thank you very much for taking the time to review us. Your feedback is very much appreciated. We are delighted we were able to provide you with a great service and your comments will be passed on to the team. Many thanks and kind regards. The ProTen Team.

Classificada 2 em 5 estrelas

Hide behind contract and insurance

Hide behind contract and insurance, site work minimal and basic, therefore overpriced

8 de maio de 2019
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Resposta da ProTen Services

Many thanks for taking the time to review us and we are sorry to hear your comments. We take all the feedback we receive very seriously and I will be following up with our senior team to look into the issues raised. Kind regards.

Classificada 4 em 5 estrelas

The surveyor arrived on time.He seemed…

The surveyor arrived on time.He seemed completely competent and gave professional advice.

8 de maio de 2019
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Resposta da ProTen Services

Many thanks for taking the time to review us. If we can be of any further assistance then please do not hesitate to contact us.

Classificada 5 em 5 estrelas

Keith came to do a damp survey as we…

Keith came to do a damp survey as we have strong smelling damp in the cellar.

Keith arrived on time, in uniform and a branded vehicle. He was friendly, very knowledgeable and incredibly generous with his time and recommendation.

What's more, rather than persuade me to use Proten's services, Keith advised our problem was a job for a builder or even DIY. His honesty and integrity was very gratefully received indeed!

I would be delighted to recommend Proten's services to anyone who needs a damp survey, they were professional from start to finish.

22 de fevereiro de 2019
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Resposta da ProTen Services

Hi. Many thanks for your review. We are delighted Keith provided you with a service you were happy with and we have passed on your comments to him. Many thanks for taking the time to provide your feedback. It is sincerely appreciated. Kind regards. The ProTen Team.

Classificada 5 em 5 estrelas

I work for a construction company,I use…

I work for a construction company,I use proten services a few times a year when required

I've just had dwelling which was bad in damp.

Had low level works completed.

The workforce are very professional, polite, clean up, nothings a problem.

I deal with Ian and Yvette on regular basis regarding different elements of works.

Good company, trustworthy will use every time when needed.

Thanks

20 de fevereiro de 2019
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Resposta da ProTen Services

Many thanks for taking the time to provide us with a review. It is always great to receive postive feedback from one of our valued construction company clients. Your feeback is much appreciated. Many thanks.

Classificada 5 em 5 estrelas

Proten Great Service

Proten have provided me with a great service over the past year, I have been using them to provide reports and carry out damp course works at various properties within the portfolio I manage, there availability for appointments and communication has been excellent, there reports are easy to read and I will continue to use there services in the foreseeable future.

22 de janeiro de 2019
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Resposta da ProTen Services

Thanks so much for taking the time to provide your feedback. We strive to provide a great service to our clients and support them in their own business and we are delighted to hear we are able to provide that for you. Many thanks for the review, and we look forward to contining to work with you.

Classificada 5 em 5 estrelas

I have been working with Proten for the…

I have been working with Proten for the past 10 years and in that time I have come to trust their judgement and value their reliability.

The standard of their work is very high and their response times and turnarounds are second to none.

21 de janeiro de 2019
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Resposta da ProTen Services

Thank you so much for providing your review. We really value the feedback and are delighted we are company you can trust to provide you with the services you require. Many thanks and kind regards. From the ProTen Team.

Classificada 5 em 5 estrelas

Very responsive company and workmanship…

Very responsive company and workmanship is very good.

21 de janeiro de 2019
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Resposta da ProTen Services

That's great to hear and thank you for taking the time to leave your comments. Kind regards from the ProTen Team.

Classificada 5 em 5 estrelas

very good service from the surveyor and…

very good service from the surveyor and the report arrived when promised. All round good service!!

29 de novembro de 2018
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Resposta da ProTen Services

Many thanks for taking the time to provide your feedback and we are happy to hear you were happy! If you need any further assistance, please don't hesitate to give the team a call. Kind regards.

Classificada 5 em 5 estrelas

Excellent in every way

27 de novembro de 2018
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Resposta da ProTen Services

Many thanks for taking the time to provide your feedback. We work hard to meet the high expectations of our clients and we are delighted to hear that we have hit the mark. Many thanks.

Classificada 1 em 5 estrelas

I would avoid using this company for…

I would avoid using this company for damp coursing and or plastering, worst £4500 I have ever spent poor quality workmanship areas of plaster missing, excessive cracking and large areas of blown plaster all because they used fast drying cement and didn't follow their own plastering specification all done to cut corners and save time

Avoid avoid avoid they only talk a good game they make their rules up as they go along and dont follow their own specifications

8 de novembro de 2018
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Resposta da ProTen Services

Thank you for taking the time to leave your comments and we are disappointed to hear of the issues you have experienced.

We pride ourselves on being an honest and reputable company and as such, we have taken your concerns very seriously. I understand from our Contracts Manager that we have visited your property and have offered several ways to deal with the issues raised. This has included us carrying out a re-skim of areas, addressing the cracking issues, arranging an independent laboratory test of the render, providing an additional guarantee on the render and arranging a call with the product manufacturer to give you reassurance of the suitability of the render product used.

We understand this has been a frustrating experience and we are sorry that it appears we were unable to work with you to resolve this matter. If we can do anything further, we would welcome the opportunity.

Classificada 1 em 5 estrelas

The worst service I have ever experienced.

Proten's professionalism and customer service was totally unacceptable.

They performed a damp course which didn't work.
They miss-judged other causes of damp.
They missed the full survey appointment down to back office errors.
They accused myself and my property manager of the errors.
Their customer service line was: "if you have a damp problem - call a plumber...!"

Do not use!

6 de novembro de 2018
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Resposta da ProTen Services

We do our utmost to provide a great quality service to all our customers and we are sorry you had cause to complain but thank you for bringing these matters to our attention.

Our team will continue the conversation with yourself and the property management company and please be assured that we will do our utmost to address and resolve the concerns you have raised.

Classificada 5 em 5 estrelas

So glad I approached ProTen for advice

Was really concerned about approaching any company about what appeared to be rising damp in my house as was worried that I would be taken for a ride; however the gentleman from ProTen didn't try to sell me anything. Instead he gave me sensible advice as to what may be causing the problem and how I could resolve it quite quickly. Am so glad my friend recommended the company to me. Would not hesitate to recommend them to someone else.

28 de outubro de 2018
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Resposta da ProTen Services

Many thanks for taking the time to provide your review. Choosing a contractor can be nerve wracking and we are delighted that you chose us and we were able to allay your concerns and resolve the problem your property was faced with. Many thanks.

Classificada 5 em 5 estrelas

I had a PIV unit installed by this…

I had a PIV unit installed by this company. It brought our radon levels well below the target level and I am very pleased with the product. The service was professional and friendly throughout and all my questions and queries were answered, and continue to be. Although the air trickling out makes our landing colder than we would like it in the winter months, I would recommend this company without reservation.

17 de setembro de 2018
Opinião espontânea

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