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Proton Mail Opiniões 1689

TrustScore: 2.5 em 5

2,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

HORRIBLE SERVICE Ticket Numbers 4807582 and 4807528 - No response all through the day. Locked my accounts and said my account is scheduled for deletion the moment I created a new address@my domain n... Ver mais

Classificada 5 em 5 estrelas

J'utilise la version gratuite et je trouve ce service mail super. Juste dommage qu'un vieux "envoyé depuis protonmail" se glisse a chaque fois que je souhaite envoyer un email.

A empresa respondeu

Classificada 5 em 5 estrelas

ProtonMail is absolutely fantastic for keeping my inbox safe from any scam. The encryption is top-notch, filtering out fake emails and phishing fraud easily. I switched to this service after an old ac... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Avoid this company like the plague, they completely ignore your UK Statutory rights, if you complain they never read the complaint just blindly state their company policy, even though it’s illegal. C... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de email

Escrito pela empresa

Keep your conversations private with Proton Mail, an encrypted email service based in Switzerland.


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 2 em 5 estrelas

Badly lacking & User Unfriendly

This e-mail service is supposed to be a top end, safe, secure and easy to use service. Often used by the likes of consultants. It's actually the most user unfriendly e-mail service I've ever used, and can picture some overpaid fool making it as complicated to use as possible. Go elsewhere.

10 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hi Keith. Sorry to hear that you feel that way. What exactly do you find unfriendly about the app? Would you please contact us https://proton.me/support-contact and elaborate?

Classificada 1 em 5 estrelas

Want an infallable password manager?

I couldn't understand the set-up instructions for Proton's password manager.
My password manager now is a spiral-bound notebook with alphabet tabs. It works every time and I had no trouble setting it up - I know the alphabet and I've got a pen ....

10 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hi Janna. Sorry to hear about the trouble. Please reach out to us at https://proton.me/support-contact so we can help you get set up. In the meantime, see our guide here for more information: https://proton.me/support/pass/using-proton-pass

Classificada 1 em 5 estrelas

"activity monitor"

Proton, please, you continue to miss the point so I will try to make it simple.
Since last year the "activity monitor" announcements (such as "wiped security events") have been forced on and irremovable, seemingly permanently. For the entirety of Proton before this, this did not occur.
It is neither wanted nor helpful. Most people do not need nor want an audit trail of the personal private emails.
Having this forced upon people is a direct and genuine security and privacy risk for those who must keep this Monitor on.
I also note though that having it turned off does not remove the information either.
Proton, focused on privacy, should also not want this information.

How do I turn this off so that the "wiped security events" message no longer exists?
It is a basic requirement that when you change your user experience there is an opt out especially when you opening up users to risk.

As explained previously going to you customer service team through direct channels in its current state is simply a waste of time.
On behalf of all users who have been forced to deal with this service team and those who will in the future we eagerly await significant improvement in your service standards, prior to this being done ticket numbers are irrelevant.

9 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thanks for the clarification. The Activity Monitor is designed to keep a consistent record of security-related actions, including when events are cleared, and these entries can’t currently be removed or hidden. There’s no separate opt-out for individual entries like “wiped security events” at this time.

If you contacted support about this before, please share the ticket number so we can review exactly what was discussed. If not, we recommend contacting us at https://proton.me/support-contact so your feedback and use case are formally logged and reviewed by the team.

Classificada 1 em 5 estrelas

Dreadful

Dreadful! Almost immediately all other email accounts were invaded by unwanted notices from Proton. I deleted the Proton account but I get numerous notifications in every account each time I log in. I complained but had weak excuses each time and the problem remains unresolved months later.

7 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Sorry to hear about your experience. Please share your ticket number with us here so we can follow up on your case.

Classificada 1 em 5 estrelas

Wird mit kostenlos beworben und gleich…

Wird mit kostenlos beworben und gleich am ersten Tag wird verkündigt, dass das kostenlose Abo nur 14 Tage läuft und man dann ein Upgrade machen muss.

5 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

If you're referring to the desktop app, Free users get access to a Free trial for 14 days. You can still use the web app or the mobile app to access your Proton account.

Classificada 4 em 5 estrelas

Great product

Great product, am using it for the entire family now.
I'm glad with the addition of Sheets.
The only thing really missing is good integration with my android contacts, and/or that Proton does not give a clear explanation on why they have chosen this contact implementation and which (security) issues they encounter when they would integrate with Android contact. It might be worth a blog the share their vision on contacts.

3 de janeiro de 2026
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hi Michiel! Thank you for the 4-star rating! We've noted your +1 to help the team prioritize future improvements.

Classificada 5 em 5 estrelas

Kostenloser E-Mail Account

Kostenloser E-Mail Account, bisher keinerlei Probleme

5 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thank you for your review and feedback! We're glad to have you as a part of our community.

Classificada 1 em 5 estrelas

très en dessous…

Le drive n'encaisse pas les transferts de nombreux fichiers. Il y a de gros soucis de synchro entre les différents terminaux ( téléphone, ordi, et page web) de gestion. Le rafraichissements et l'indexation peuvent prendre plus 24h, et parfois, ne pas correspondre entre les différents terminaux, ce qui est un peu gênant en cas d 'utilisation en nomade.
Proton docs, donné comme une appli pouvant travailler sur un même document en collaboratif (usage type google drive ou dropbox) ne fonctionne pas du tout, c'est juste un éditeur de texte ou de tableaux en mode solo, qui crée des conflits de versions si votre appli téléphone est ouverte et si votre collaborateur avec qui vous partager l'édition au même moment est dessus. Le support est long à la réponse, 24h+ voir 48h. Mieux vaut passer son chemin sur une offre sensée être sérieuse. Ok pour quelques petits fichiers, pas pour de la gestion type petite entreprise.

29 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Sorry to hear about your experience. Can you share the ticket number with us here so we can look into your case?

Classificada 1 em 5 estrelas

J’ai profité d’un essai de l’offre…

J’ai profité d’un essai de l’offre Business et, comment dire… c’est de la daube.
Le système d’ajout de nom de domaine personnalisé est foireux et bourré de bugs.
Tu ajoutes les enregistrements TXT, mais l’outil ne les détecte pas, alors que sur les sites de vérification DNS externes, le code de validation est bien visible et correctement propagé.

Bref, là où Google Workspace te permet de configurer un nom de domaine en deux secondes, ProtonMail n’est clairement pas capable de proposer un système de vérification fiable. Résultat : service inutilisable.

Compte supprimé. Je ne recommande pas Proton. Ça ressemble à du bricolage, incapable de gérer correctement l’ajout d’un nom de domaine.

Je précise que je suis ingénieur informatique et que je maîtrise le sujet : ici, il s’agit clairement d’un problème d’outils, incapables de vérifier correctement l’état des DNS, alors que chez Google la détection se fait en moins d’une minute.

30 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thanks for the feedback. Custom domain setup depends on DNS providers, propagation timing, and how records are cached, which can sometimes cause delays between external DNS checkers and our system. If you contacted support, please share your ticket number so we can review it. Otherwise, we recommend reaching out at https://proton.me/support-contact so we can look into this directly. You can also find detailed setup guidance here: https://proton.me/support/custom-domain

Classificada 3 em 5 estrelas

Kinda okay

Could be better, could be worse.
The free range of products they offer is definitely good, especially since free.
However, their paid services and products can and should be improved. Some of the apps have unexplainable deficits that make me question why they even exist and why I am paying for them...
For example, unlike Google or Microsoft, the Proton cloud storage/sync seems to be programmed only for PC to mobile and not the other way.

29 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thanks for sharing your thoughts. The free tier is meant to let people try Proton’s ecosystem, while paid plans continue to evolve with added features and improvements. We’re actively developing our apps, including Drive, and feedback like yours helps guide what gets improved next.

Classificada 5 em 5 estrelas

The Service is really good

The Service is really good, no Ads even in the free Version - I've never recieved any suspicious Spam mail after being more then 8 years a customer there

25 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thank you for your 5-star review and support over the years!

Classificada 1 em 5 estrelas

Is this scamming?

I can't login my proton mail, I don't know why, I asked about this to support team, but already passed several hours, but they haven't replied so far.
There is a sensitive credentials, I am not sure is this scamming or not.

28 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hi João. Sorry to hear about your experience. Do you see any error messages? Can you please share your ticket number with us here so we can follow up on your case?

Classificada 5 em 5 estrelas

Proton - Next level on-line Security

Used the Proton bundle unlimited subscription for 3+ Years now !!

Flawless set up - Easy to use - Super Secure and keeping my data secure and private in Firefox browser and on the Mobile APP as well, I never had any problems or issues - All upgrades works perfectly and nothing to complain about :-)

Also Proton never stops developing all their products - Keep up the good work Proton Team.

Thanks - Happy New Year ➡️ 2026

28 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thank you for your review and feedback! Happy New Year to you as well!

Classificada 1 em 5 estrelas

They force you to purchase a…

They force you to purchase a subscription, and the Swiss block other services under the pretext that you have created a free email account with them to verify other services. And what else is an email account for if not that?
Their free VPN also works terribly, constantly disconnecting on my phone. Schemers.
"Your account has been suspended by our automated fraud detection system. Learn more at proton/blog/anti-abuse-account-security. If you believe this is a mistake, please contact us at proton/support/appeal-abuse."

27 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hi Marco. Please share your ticket number with us here so we can follow up on your case.

Classificada 2 em 5 estrelas

Blocked account because of username

Blocked my account for picking the 'misleading' username! After it was available and I used it and logged into different services! Asked for proof of proper usage, which I provided, and still kept the desicion. Horrible and frankly quite stupid politics.

19 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Hello. Please contact us at https://proton.me/support-contact so we can help you accordingly.

Classificada 1 em 5 estrelas

Encryption Recovery

I've used Proton Mail and Password keeper for years.

Recently I got an email from True Identity stating my signon info is on the black web and I should change my password.

There are two ways to change a password on Proton, neither is explained very well.

Unfortunately I chose the option that also deletes the encryption key. All my save emails prior to doing this are now encrypted so I can't read them.

The system to restore encryption keys doesn't work. I used to recovery phrase that Proton gave me - no good.

I used the password method (I only had one password liftime prior to this) and it didn't work.

They tell me I'm stuck and they can't help me.

Advice : 1) be very careful how you change passwords; 2) don't store any importand emails with documents as you may loose them.

22 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thank you for sharing your experience. Proton uses end-to-end encryption, which means only you control the keys needed to read your data. When the option to reset encryption keys is chosen, older encrypted emails can no longer be decrypted, and this is a limitation of how zero access encryption works, not something support can override.

Recovery methods only work if they were set up and preserved beforehand. See more here: https://proton.me/support/recover-encrypted-messages-files

Classificada 5 em 5 estrelas

Mehr brauche ich nicht.

Ich habe und brauche nur einen kostenlosen Mailaccount und der funktioniert vom ersten Tag an tadellos. Anders als bei GMX &Co wird man nicht mit Werbung oder hirnlosen Redaktionsbeiträgen vollgespamt. Mehr brauche ich nicht.

23 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thank you for the 5-star review! We're glad to have you as a part of our community.

Classificada 2 em 5 estrelas

Slecht uitgewerkt zeg

Ik dacht laat ik de email eens upgraden. Ik had beter eerst naar de reviews hier kunnen kijken kennelijk...

Abonnement afgesloten maar ik kan niet eens een extra mail account toevoegen, Helpdesk ontbreekt in de verste verte. Geen knop om de trial te cancelen voor geld terug. En per platform (PC, MAC, iPhone) zijn de menus en werking ervan anders...ZZZ, maar je vindt nooit echt wat je zoekt.

Leuk hoor de boel encrypten maar maak het dan ook goed en prettig. Ik snap niet dat dit zo gehyped wordt.

EDIT: heb wel mn geld terug eindelijk. Dat zat weer ergens diep verborgen.

22 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

You can actually reach us at https://proton.me/support-contact if you'd like to request a refund or if you need help with anything else. We'd be more than happy to assist you.

Classificada 2 em 5 estrelas

Spamming users to make them upgrade to paid plan

I heard lots of good stuff about Proton, but I'm already fed up with the daily spam from Proton urging you to update to the relatively expensive paid version.

If you have the free version, there are lots of limitations; for example, you cannot download mails to your usual mail programme.

So you have to use Proton's app, but if you keep notifications on, you will receive notifications every time Proton spams you with promotional mails. There's no way to unsubscribe from the spam.

However, without notifications, I'll miss important mails from others.

I'm aware that Proton needs to earn to maintain and develop the system. But then be frank from the beginning and inform potential new users that your main aim is to have users pay for a relatively expensive version.

Or, offer a cheaper paid version rather than offer an annoying free version.

I'll probably delete my subscription again if the spam continues.

19 de dezembro de 2025
Opinião espontânea
logótipo da Proton Mail

Resposta da Proton Mail

Thanks for sharing your feedback. Proton does send occasional product and upgrade emails to free users, but these can be managed. Log in to your account at https://account.proton.me/mail and navigate to "Settings" → "All settings" → "Subscriptions" → "Notifications" and toggle off the emails you wish to stop receiving. Paid plans are optional and meant to support ongoing development, and we appreciate you giving the service a try.

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